Firestone Complete Auto Care

Chico was legit! Awesome service and straight forward. He saved me money when another mechanic was trying to you know what! I’ll go back to Chico ANYDAY.
Thanks to him my car is feeling all better now.
How long does this have to be to push continue? Who reads this far into comments?

Came in on a Saturday and set an appt for Sunday at 11:30am. Came in the next day to find my scheduled appt time was not honored. While waiting for 2 hours, one of the customer finally got her oil changed and left. 10 minutes later she came back with her engine smoking. Another one of the guest waiting said that that also happened to her car on the last visit. Now that makes me and another guy waiting to get his oil change nervous. I spoke with Dave that my time here is over due and that i will take my car elsewhere to get the job done properly. He gave me his business card for a free oil change. I’m afraid that free oil change is not worth it for a smoking engine

I took my car in for a brake job and tune up, got a coupon and thought all was well. I noticed a rattling sound when i went over bumps and about a week later i lost complete control of my brakes while exiting the highway. It turned out that the technician FORGOT to put the bolts back into the brake caliper. My car was the last one before his lunch break and my only guess was that he rushed through the job. This made for a terrifying experience since i broke down at night and was helped by a homeless man who stepped in to assist me. I was given a full refund for the job and had the caliper replaced. I still don’t feel as if i was made whole because this botched job put me in an extremely dangerous position. They merely gave me a refund so that i wouldnt threaten to sue them. They could kill someone by providing such irresponsible service.

I was promised a 10% discount by an employee after some hour or so of comparison shopping. He told me the printer was broken and offered me a e-​mail receipt and I never saw an itemized bill. When i get home after the shop is closed the invoice stated that i acknowledged the higher than quoted price!
very underhanded. when i asked what my ‘final price’ would be he told me $ 100 less than what i was actually charged.
the shop gets 2 stars solely due to the quick resolution of a manager in giving me the 10%.
even with the 10% i paid $ 40 over what i was quoted.

I have been coming to this Firestone location for two years and I am consistently pleased with all of the service! Alexis and Chico are so real and friendly. I never feel like I’m being duped or paying for something I shouldn’t be. The crew is thorough and professional. I would recommend this place to anyone who needs great car service!

Came in for oil change plus had coupon… walked in and John greeted and was ready to help me… thought I’d be in forever. but no went next door to each lunch and before i knew it they called Car was ready… Woot Woot love it will come back!!!

For the past few days my tire has been low when I came out in the morning. With the weather finally letting up some I was able to bring it into Firestone and have it looked at. Checking in the car found out we are going on two years and the wife bought basic package with no perks (usually means anything happens they do nothing for you.) After they got the tire off and checked out I was informed I had a nail right in the middle of the tire. Chico Ortiz told me that area was an area they could repair it on. Not only could they repair it but they did it free of charge! Small things like this show customer appreciation and for that reason, I will be a loyal customer. Nice way to start the morning. Thanks Chico and Firestone.

Came here to change all 4 tires. Not happy with the customer service. They said my car would be ready by 4 instead it was ready by 6. Just to change tires. They didn’t even put my spare in its proper place. Should have went to discount tire. I’ve had much better customer service there.

Firestone reached out to me to rectify the situation and that earns some stars back from me. Thank you Firestone for listening to my grievances and mending the situation. The manager, Carl, is awesome for being honest with me and telling me that there were too many people editing my ticket and that they made a mistake. I wish that it didn’t take me having to post negative reviews to get their feedback, but the fact that they saw a mistake was made and tried to fix it is good. I would just say, make sure you pay attention to your quotes and your tickets when you get them because you are your own safety net, but I really do appreciate Carl helping me out on this one and having my back. Thanks Carl!

We are so appreciative of Juan at this Firestone location! We were in an accident and he offered to change our tire and lock it in their shop overnight until we could take it to the dealership. Very nice and professional.

My dad brought his suv here. The tech said oil pan leak and it was repaired for almost $ 400. Three days later there is still leak and they said it’s another issue and want another $ 700. Well why did u fix the oil pan if that wasn’t the problem.?? Talk about incompetent techs. Will never bring a car here again and I’ll make sure my friends know.
***This review is for the Southpark Meadows location***
Edit/​update: changed from 1 star to 3 star. Corporate had the Area Manager call me. He was very apologetic, fair and understanding. Was offered a couple good options to fix the issue.

If this were a non emergent situation I would not have come to Firestone and I suggest the same for you. My tire was punctured by a nail and with my luck it was Sunday so my choices were slim to none.
I was met by Eva’s friendly face upon arriving and she told me it would take a few hours to repair and even suggested I go see a movie. It only took about 45 minutes which I was extremely happy with even if they did overcharge me. I was happy for about five seconds until I got my car door open and saw my carpets murdered. The drivers side floor was covered in oil. That lack of respect for my car astounds me. After all it would’ve take all of 30 seconds to put down a sheet of paper. Now I’m spending an hour trying to get the stains out.

Me: I am a small girl who knows a bit about cars. I grew up around dirt bike tracks, and working on cars with my father and brother. Most guy mechanics try to give me a lot of BS and are shocked when I call them out on their misinformation (ex: hydraulic fluid and clutch fluid are the same thing.)
My vehicle: 2006 Nissan Frontier King Cab SE 4×4
My issue: check engine light on (Aamco diagnosed it as the front two catalytic converters, a repair I’d already had done at a local Austin shop for $ 1,000)
Service Manager: Alexis
My Review: Alexis gave me professional quality service from beginning to end. I came in knowing my vehicle’s issue, but she suggested that I have her guys do a diagnostic for the $ 80 fee. She did not question that I knew my vehicle, or pressure me into the fee, but rather explained that it was necessary for her to be able to warranty the work. After the previous issues I’d had else where I agreed. Alexis was prompt in calling me to give me the results and begin the work. I opted for after market parts as this was the less expensive route ($ 1,400 vs. $ 2,190). After getting the old parts removed and the after market cats installed the mechanic noted that the after market parts did not fit the OEM gaskets properly, and this was most likely why I had issue from the previous repairs. Alexis called me right away and was thorough in her explanation. She apologized for the inconvenience and promised she would have my truck ready to go Monday before I was off work. Monday just before noon I got a call from Alexis letting me know that they’d run into another issue. It seems that the previous shop had welded my exhaust in order to attempt to get the after market cats to fit. The awesome people at Firestone went above and beyond, towed my Frontier to a shop that welds, had them fix the exhaust back to factory specs, towed it back, and threw on the new cats. They did this all in the same day and didn’t charge me additional labor (given how much of an ordeal the whole process had already been). So by the end of the transaction my truck was ready on time, no more check engine light, all and back to OEM specs! I will take both of my, and my friend’s and family’s vehicles here from now on. Alexis has earned a customer for life.

I’m already weird about my tires, I know this. Friends and family know this. I drive every day for work and play and I HATE thinking my tire pressure is low. So much so I regularly check them with my tire gauge. So after I got brand-​spanking-​new-​price-​of-​a-​getaway tires I thought I was good for a bit. Then they started to look low, so I aired them up. Then I went out to my car this morning and what happens? You guessed it. They look low again! I got bad tires! (was my initial reaction).
Pissed and ready to get my money back and take that trip to Mexico I’ve been day dreaming about, I stopped by the Firestone next to Wendy’s on Wm Cannon/​S. I-​35. I told them my problems, and everyone there was totally friendly, helpful, and efficient. They talked to me a long time about tire pressure/​wear and tear, and if they thought I was a freak they never showed it. They even told me to come back so they could rotate and do a tire dunk (no clue what that is but it sounds fun!). And, they did it in a MUCH faster then I was originally told.
Best part? They gave me a new tire gauge as a present!
Thank you, Firestone, for dealing with my tire anxiety like it ain’t no thang.

I had a coupon for cheap brake service from the circulars, so I brought my car to Firestone. They weren’t able to do the brake service because of wheel locks on my car, so I brought it home with no services completed.
After my car DIED several times while idling at a stop light, I checked under the hood and saw that the air filter case had been left OPEN, and the air filter was missing. Turns out they had forgotten to replace it after doing an engine inspection.
I brought the car back the next morning and they fixed the problem and gave me a free oil change. I commend them for trying to make the problem better, but sloppy service means I won’t be coming back.

It took 1 ½ hours to do an oil change and tire rotation. I was the first person there at 7AM too. I was given some story about having to pump the oil pits. My truck was on the rack the whole time and they didn’t even start rotating my tires until 8AM… no oil pits required to do that.
I checked my bill from the Missouri store I go to and this place charged twice as much for the exact same thing. On this I was given a story about how tax is higher here. No way it’s twice as much! As far as the sales tax it was $ 1 more… I know he could mean other taxes they pay, but still.
Oh, and I got to watch them explain to another customer about how they stripped the threads on his oil pan drain. He was happy… not.
Never going here again.

They treated me right.
They were able to find 4 special tires for me that other companies were unable to locate and told me it would take weeks. I set an appointment and told them I had to be out by a certain time. They had me out by the time I requested.
This location is Super busy. There were a number of walk-​ins (potential customers) who came in for inspections or oil changes who were told it would be a 2+ hour wait before they could even get to their car.
They found good tires, and put them on in a timely manner for me. But I wasn’t wowed by the service. It was just average. They seemed to have too much going on at once. The customer service is generally better at Discount Tire.

After visiting several tire places throughout the Austin area, and getting treated completely unprofessionally, I decided to stop at this Firestone location. I have kind of a strange issue… I purchased a set of tires for my vehicle from a TreadPro’s location in my home town halfway across the country. Being told I would receive service anywhere in the U.S. (which is b.s. but thats for another day), I was ultimately told to take the vehicle wherever. Dave at Firestone was the only person at any of the 4 shops I visited that even bothered to look at the issue. He worked with me and the warranty company to get another tire ordered because they don’t carry Cooper tires, and the issue should be resolved tomorrow. Even if the warranty company effs things up from here out, I at least received the treatment I expected, from a company that wasn’t even in the preferred provider network. Needless to say, Dave earned this Firestone location the business of me and my wife while we live in Austin.

After my debacle at Discount Tire in Brownsville, I went to Firestone (where I usually buy my tires) and they were able to replace my tire under warranty. I paid a minimal surcharge and mounting fee. I was in and out quickly and back on the road in no time. Service was very friendly and fast. I have never had a problem at this firestone and have been going to this location for a while. my past 3 vehicles!

In the middle of October, I went to this service center to have a tire repaired since the store where I bought my tires was closed for the day. I paid $ 25.00 to have the tire patched, which included balancing (not sure that balancing was actually needed). During Thanksgiving week, I went to the tire store where I bought my tires because the same tire wasn’t holding pressure. They fixed my tire (no charge) and told me that there was no evidence of previous repair (e.g. a patch) on the tire. Needless to say, I will not be returning to Firestone.