Capitol Chevrolet

I originally rated my experience as 1 star. I even wished I could give a 0 but after Abel got involved my experience greatly improved. I really appreciate the time he took to correct the communication issue I was having and even made sure my car was ready today. When I got home I discovered the repair did not work and again Abel saved the day. Abel is the reason I am rating my experience with 5 stars.

Thanks to Capitol Chevrolet for keeping my 13 year old Tahoe on the road! Im over 200k miles and I trust these guys to keep me going another 200k! I have always had a great experience when having my old truck serviced at Capitol. Free wifi, snacks and coffee are always a plus!!!

Happy to be back at Capitol, we just purchased our fourth vehicle in 10 years, although i do want to admit, that my wife and i were looking at a different dealership because of the price, in fact, Covert Chevrolet had giving us a lower price on a new 2016 Malibu, but we just didn’t want to go back and forth to Bastrop. Capitol Chevrolet was able to match the price and our approval process was done in minutes, Covert had to ‘call’ some other banks to get us approved, anyways I would definitely recommend my friends and family to go back, since we were treated like family, thumbs up and go see Ian Harrison in the new car lot, he will make sure your deal gets done!

Requested information on a vehicle I saw posted through True Car. That same day I spoke to a rep on the phone and made an appointment for that evening. I showed up after work just to be told by my sales person that his wife had just purchased the car. Now I’m not sure what the proper etiquette is for this situation is, perhaps not disclose that HIS wife bought the car and maybe heads up by someone would have been greatly appreciated. At least he was courteous enough to let me know I’d find another similar car for the same price at another dealership (obviously I requested information for this vehicle because it was the best price). The whole ordeal was awkward.

Probably one of the best dealers around. Been coming here years and never once felt pressured into extra service. The service department is excellent, quick and the waiting room is nice. All of the staff including Kc Luna act in a professional manor and all do a great job.

Great sales team and very warm in customer service. Within 2015 this will be my third new vehicle that my wife and I have purchased. Out of the three dealers, Capital Chevrolet was the first dealer that sratched the tailgate when the emblem from the dealership was removed. I had to take the time out of my busy schedule to have the scratches buffed out. I also had the opportunity to speak to the Manager and sales associate regarding my discontent regarding the damage, and was very pleased to be reassured that all the dealership staff members will meet/​exceed my expectations on all my future visits. I want to thank the dealership team for coming together and reassuring my wife and I in all our future needs for my 2016 Chevy Tahoe LTZ.

I service my vette here. Good no hassle service. Friendly staff and free wifi while you wait. Highly recommend it!

Today I brought in my car for the first oil change, 1 of tge reps told me that for oil change there are no loaners, another one told me that they ran out of loaners, after that 5 mins later they bring in a loaner for a customer. I had a cadillac and it did not matter for what I brought my car in they gave me a loaner. I should have never changed to chevrolet. I should have stayed with cadillac. Now I know the difference in service.

After really bad experiences with Henna Chevrolet, I started bringing my car to Capitol even though they are 7 miles further south. I have gotten the AC and radio fixed there along with several maintenance done in the past year. Each time, Abel and Terry called me everyday to give me an update on the progress. Although I lived outside their shuttle service area, they still took me back and forth to the shop.
Not only do they do a good job, they really believe in customer service.

This is the second time I’ve had my vehicle towed to Capitol Chevrolet and been very frustrated with the service department. Everyone is very nice, but this department seems to be severely understaffed.
A couple months ago I was towed in on a Wednesday afternoon. I expected some sort of update at least by noon the following day. I called only to find that no one had looked at my car yet. Okay, fine. I was lucky enough to find a ride to work Thursday and I am off Fridays so I was not too worried about it. By Friday at noon I was starting to get antsy and called again to check on the status of my car. «Still haven’t gotten a chance to look at it.» Ok, now I am frustrated. I tell them to please call me with an update the second they have one.
Noon rolls around on Saturday, needless to say, I am very annoyed. I call and they tell me they will likely be able to look at my car today and that I can come get a loaner car until mine can be fixed. This was the first I had been offered a loan car and would have asked much sooner if I would have known that was a possibility. I go get my loan car, and felt much better at least having mobility back.
Finally, Monday afternoon I get a call that my car is being repaired and will be ready that afternoon. Five day turn around for a fuel pump replacement.
This brings me to my current frustration.
My car was towed again Sunday night and dropped off for the same fuel pump issue. I’ve been calling daily asking for a loaner car or just any update. It has been 3 days and my car has just been sitting at the dealership. They tell me they are out of loan cars and will call me when they know something.
I felt like bringing my car to the dealership would be a good way to go since I live so close, but after these couple experiences I don’t know if I’ll be back. I’d much rather go somewhere that I will have to sit and wait a few hours while they can actually just get my car repaired. I’m a very easy going person but it is just too frustrating and difficult to arrange ways to get to work while my car just sits at the dealership for days.
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Terry and Randy have been helpful and apologetic. Like I said, everyone is very nice, I just wish maybe they had more service techs since they often seem to be overwhelmed.

Beyond disappointed and extremely annoyed. I called and spoke to Jesse at 7:30 am on Friday about my car being towed in. He said he probably wouldn’t get to it that day bc they were busy-​ok, I understand. The entire day goes by and I get no call at the end of the day about the status. I call this morning on Saturday only to be told that he is out for the weekend and will look at it Monday.
I ask if there’s anyway anyone can look at it today only to be told that today the priority is for walk ins needing oil changes. I ask why walk ins have a priority when my car has been there over 24 hrs-there’s no answer besides the fact that Jessie did the paperwork and he’s out.
Never once was it brought up it’d be a possibility I’d be 3 days out a car before it’s even looked at. Had I known, I’d had had my car towed to another dealership further away. I was told I’d get a call back from a Justin ASAP and have yet to hear from him. I kept calling every 30 minutes until I finally reach someone, Terry, who actually listens to my frustrations and finally offers me a loaner car.
I can’t believe I wasn’t warned about how long my car would be there, I can’t believe I never received a call at all, I can’t believe I wasn’t offered a loaner to begin with. Everything has been my doing, my calling in to ask.
I’m beyond upset and can’t help but feel that my vehicle was forgotten about.
Update:
—just left from picking up my loaner and am even more disappointed. No one ever apologized for the inconvenience and confusion of things. I was actually talked to like everything was my fault. I was very condescendingly told that «it’s very normal» for people to have the weekends off. Yes, thanks I’m aware-that’s not why I’m upset. I’m upset bc Jessie didn’t indicate at all when we spoke that Monday would be the first he got around to it. He said it wouldn’t be ready Friday. AND, maybe had I received a call Friday evening alerting me to that fact I’d be ok. But no, I didn’t get a call Friday evening or even Saturday morning. I initiated the call and was told this morning (Saturday) about him being off and not being the priority and he’d look at it Monday. I was also then very condescendingly asked why I didn’t originally request the loaner – well because again, I had no idea!
I feel like I was walked over because I’m young and a woman. So extremely disappointed.

Lies and runaround. Waste of 5 hours, 2 trips and gas. Provided honest and clear parameters to the online salesperson and the on location sales person only to be told in the end that they can’t fulfill our requirements. Don’t waste people’s time, Capitol Chevrolet.

A recalled part went out and my van would not start. You get free road side assistance with 2015 models. Third party Towing company did not leave the key with my van when they dropped it off. Tony in the service department let me know what was going on through out the process. He Didn’t duck my calls, and they got my van fixed and back to me in a timely manner. Thanks Tony.

I was in a situation where my car was totaled in an accident and needed to purchase a new vehicle fast. I felt stressed, and under pressure to make a great financial decision all the while purchasing a car that I would love.
Diana Mojica over at Capitol Chevrolet was an absolute savior. She was easy to talk to, and trust worthy. I told her exactly what I was working with as far as down payment, and where I needed the monthly payments to be. She was able to check all the boxes on my wish list for a new Equinox. Charlie Baldwin over in Finance was so pleasant to work and really helped me narrow down the right decision for me as far as extended warranty and GAP insurance goes. I am so extremely happy with the level of customer service at this dealership. I am the type of person that always has a million questions and asks for a million clarifications and both Diana and Charlie have delivered every single time. Everyone I met in the dealership had such good vibes; you can tell this dealership is much like a family.
Thanks again to the entire staff at Capitol Chevrolet for helping me purchase the car that I am absolutely in love with!

I couldn’t even get past the phone call. I call she is like oh I don’t know hold on, five minutes on hold? I hang up and call back and she’s all asking if my car is there NO that is not what I said can i speak to a service technician? Puts me on hold for six minutes I hang up and decide to try another Chevy dealership. Customer service SUCKS in the service dept.

Really, 4.5 stars.
Everything about our experience at Capitol Chevrolet was excellent, especially our sales person — Robert Murray. He was great to work with and didn’t over sell or pressure us.
We ended up custom building/​ordering a new Colorado truck. The only negative was that the delivery of our ordered truck took almost 3 weeks longer than the longest original estimate (8 weeks). It was frustrating that we knew it was sitting on a lot in holding just down the road in San Antonio and it didn’t seem that there was much that the dealership could do to get it up to Austin despite the fact that it was a sold vehicle. Management did their best by offering a small discount which we really appreciated. Once we picked up the truck, the sales process to sign and settle was easy and everyone we worked with was friendly. I would definitely buy here again and look forward to returning for the included service for the next two years.

We drove to Austin from Nashville, and as soon as we arrived, my check engine light came on. Ugh.
My car is fairly new with less than 50k miles, so I wanted to get the dealership’s opinion. Tony helped me and informed me that I simply didn’t screw the gas cap on tight enough. I felt stupid but was relieved it wasn’t a major issue. He reset the light and sent me on my way.
The next day it came on again… Tony told us they were very busy and we’d have to leave it. I explained to him that we had to drive back to Nashville the next day, and I wanted to make sure the car wasn’t going to break down on the way home.
He squeezed me in for a diagnostic test and determined it was the catalytic converter. He said they wouldn’t have time to replace it before we left but that it would be safe to drive.
Thanks, Tony!

I took my car in to do an upgrade to my suspension at Capitol’s GM Accessories department Dave Russom got me in and out of there within one day as promise.
Great Service!

Where does this review start ! Car buying process can be such a hassle when you Young and a Woman! so I’ve been round and round trying to find a car that i was happy with payments i were happy with and getting the most for my trade!
Today car shopping online plays a big part, i remember as a child going with my parents to countless dealerships haggling and getting the best deal BUT I’m so surprised at these other reviews.
I was working with Covert Chevy in bastrop about 30 mins outside the city and don’t get me wrong the sales rep i was working with was great but after getting financed through my CU I was looking for the car i want within the parameters. All the way down to the final buzzer they said they were going to get it done ! The day i was suppose to go buy my car they said we can’t make the deal happen ! wow all this time and now this!!!
Capital Chevy by far was THE BEST Dealership to deal with even before i step foot on the lot ! I did a online inquiry on a vehicle and got connected with David in the internet department what can i say he followed up with multiple times via email not the annoying ²⁴⁄₇ phone calls other dealers do even if you specify that you prefer email. got me in and out in 2 hours got me the car i wanted at the price i wanted ! Easy and straight to the point, Being in the medical field I am HUGE on customer service and efficiency .
The great experience didn’t stop there the have a on sight allstate agent name Kim and she is such a gem ! Being with my age and my kind of spotty driving record i was a little early in leaving state farm, but HA she got me savings of almost $ 100 a month!!! can you say wow !!!
I Do hope that a manager from Capital Sees these reviews You have Two great amazing employees on your hands !!! David and Kim keep up the amazing work you all are going to be a huge part of people coming back !!

***BEWARE***
I purchased a pre-​owned certified Silverado HD from Capitol. The milage didn’t match the Internet ad to the odometer by approximately 4K miles. They claimed they weren’t sure why. 28k to 32K was the difference. The Silverado was very nice and certified so I decided the milage wasn’t too bad and they took another 1K off the price.
Later I found out that the truck had been certified, all fluids checked, filled, oil changed etc… then used by the dealership to transport another vehicle on a trailer to Michigan! This was the milage difference! The dishonest part is that the dealership put the Silverado back on the lot for sale without «re-​certitifying» it and changing the oil, fuel filter, adding DEF fluid, servicing the transmission etc etc…
I had to sit down with the used car sales manager and confront him, basically give him the Silverado back before he offered to reservice the truck! He then had service change the oil, fuel filter, and after much debate the Allison transmission filter. He refused to fill the DEF tank which was nearly empty with a ½ gallon of fluid remaining out of 5.5 gallon capacity. Unbelievable!
He was rude, smug, and resistant… and didn’t like having being caught. I have not had this trouble with other dealerships in the Austin area and I have purchased from several over the last 15 yrs I’ve lived in the area. If the sales manager had not re-​serviced the truck, I had no choice but to return it as I had been lied to and the services required added up to approximately $ 500 overall at dealership prices!
I hope this helps someone else beware before they buy used at Capital Chevrolet and to not trust them if they seem confused about a milage discrepancy on a vehicle they have already certified.