Ferguson Bath, Kitchen, & Lighting Gallery

Unhelpful, unfriendly, and nothing is in stock. Didn’t tell us they make customers pay «freight» for anything they order. Don’t waste your time.

I placed a sizable order including washer and dryer, freestanding tub, gas downdraft cooktop and built-​in microwave. There were a couple of hiccups with my orders but found that the inside sales rep Dallas (not really my salesperson) was top notch and she resolved the issues. They have a great selection mid and high range home appliances, light fixtures, etc. I would shop here first in the future.

This place can be very overwhelming. I just walked in to take a look at what they have but if you really want help you need to make an appointment. The way it works is you make an appointment and the people will come take you around the store and there are ‘talking’ points and they can show you more options from catalogs and what not from what you need.
I think I need to come back to make an appointment. Everything seemed really expensive but I think they are just showcasing a lot of top of the line things. The lighting fixtures were quite affordable though.

Horrible, horrible experience. At first, the folks at Ferguson’s seemed knowledgeable and helpful, though proved to be neither after this experience. They had me drive all the way from St. Elmo’s to Rundberg area to pick up a part they didn’t carry and then it wasn’t the right part. As I left to go get the part, the person I was working with said to just come right back and he would assist me further. He was no where to be found when I got back less than an hour later, though I waited for 15 – 20 minutes before finding this out because another employee said he was just in the back pulling something for a customer and would be right up. This place is an incredible waste of time and I will never go back there again.

Great selection, nice showroom, helpful and friendly staff. Warehouse up in Round Rock meant we could pick up our faucet and sink within a matter of days. Very happy.

We have been without a hot water heater for over a week through Thansgiving. We thought it was because of the plumber we used until I personally called Fergusons to get the part we needed. I was assured it would be at the store the next morning. When I got there they said nope it’s at our Round Rock store. I asked how we could expedite getting the part but they could not be bothered. Still no hot water. Thanks Fergusons for the outstanding customer service.
This is my third time working with you and the two other times were equally frustrating. This is my first review.

Great selection, but if you are a do-​it-​yourselfer like me who buys $ 1000 faucets don’t count on accurate parts support when something goes wrong. Case in point: Tried to replace a kitchen sprayer on a German faucet and after 3 tries on different hoses, found out they were giving me the wrong hose each and every time. A month of this madness with blank stares and no apologies. Finally went to Jesco and got what I needed for $ 25.00. Ferg sold me a $ 90 spray hose which was for the faucet not the separate hand held one. Borderline idiots in the parts department. They are very friendly, but I’m not looking for friendly when I buy a part I’m looking for knowledgable which is sorely lacking there. Felt completely, and utterly HOSED!

The retail site on 51^st street is not a neighborhood retail establishment. It’s a contractor supply satellite. I went in looking for some specifics help with some brass washers and you’d thought I’d asked for the moon. They clerk was rude and made it clear that such a request was beneath him and clearly an imposition. If this is an indication of the overall operation avoid it like the plague.

This showroom is massive (4 stars), but Jonell Speak knows her stuff and really gets the extra star to bring them up to 5. I shopped for bath faucets, kitchen faucets, and a custom shower system. Jonell explained all the different shower setups very well, and was able to recommend a mix of brands to make a luxury custom shower system affordable. She responded quickly to e-​mail or voicemail, was very flexible in setting appointments, and professional when I wound up ordering only a fraction of the pieces I obtained estimates for.
They were very reasonably priced, and if you get the parts shipped to the store and they’re currently available in the distribution center, there’s no freight charges! I love saving money.
Super bonus for the working folks, this place is open on Saturdays to browse. But you really should make an appointment if you need to talk to someone. I had a difficult time dragging my man out the store, because there was so much awesome to look at. There’s a toilet that plays music and is electronically operated by the front. Check it out.

I don’t get the Ferguson model, especially in this economic climate. My contractor suggest I go there to pick out two sinks and faucets for our remodeling project. When I arrived, the «receptionist» in the entry foyer sits behind a tall desk, and reluctantly (both times I had to go there) looks up and instead of welcome says «Do you have an appointment?». No, I didn’t. Like most consumers, I had done my homework on line and just wanted some help in finalizing my decision after I touched and handled the fixtures. I was told, «I guess then you can just walk around on your own.» I wastreated like a panhandler and wandered around the showroom, where unoccupied sales people were noodling on their computers. This was such a big turn off! Unfortunately, I could not find the faucets I wanted at the other plumbing store (Strangely, Austin has relatively few selections), and so I had to return. This time I called ahead to get an appointment with the person who had worked with my contractor, but she never called me back. Finally, I did get a call (Fergusons is not in a location that is convenient to me, so I was trying to coordinate my drive south) from someone who told me «You are lucky I could fit you in.» This was from a person who had a diploma at her desk recognizing her as a «Graduate of Showerology». This burned me up, even though I had to cave and buy from them (and we’re talking $ 500 per faucet set) so as not to slow down the flow of construction. How they can treat you like they are doing you a favor to take your money I will never know. If there had been any other options (the big box stores did not have what I wanted), I would have gone there in a heartbeat.

very nice selection. helpful staff. too expensive.

They gave me a free toilet. Yep, that’s right.
The City of Austin has a free replacement toilet program, in which they will give you a free low flow toilet for houses built prior to 1994 or so. I sent in a request for a toilet voucher about 2 months ago, and it just came in last week. I guess, Ferguson Plumbing is contracted with the city, so we went over here Saturday morning to pick it up. The guys were super nice and helpful, made it pretty easy on us, and even loaded it up in the car.

You can’t talk plumbing supplies without mentioning Ferguson. I think all of us have a little plumber stuck inside wanting to come out. I for one would always play with the plunger when nobody is looking. And the fact that jeans are now made with such low waists means we can all show a little but crack when we get in the mood. But when I can’t control my plumbing urges, and the plunger just isn’t good enough, this is the place to go. The staff is helpful and the selection is enormous. And you will see a whole bunch of real plumbers hanging around, so you know this place is the real deal.
Go ahead, rip out your sink or simply stop living with the toilet that doesn’t flush right…
One point that you should know, I’ve checked their prices compared to the Home Depot, and for some of the basics, Home Depot can be cheaper. But then again, you don’t get that true plumber experience at the Depot.

Renovating a bath or kitchen? You have probably already been to Ferguson’s.
Fergie is a national chain for all things plumbing and they have 7 stores in Austin but they run the gamut from heating and cooling equipment to industrial plumbing supplies. When someone says «Ferguson’s» I think of this bath and kitchen showroom on St. Elmo.
Imagine a place that is the SIZE of Lowe’s or Home Depot, but is chock full of only bath and kitchen fixtures. I have been to 3 other plumbing showrooms in Austin, but as far as variety and selection, this is the only game in town. If you are doing online research and you need a place to go to actually see and touch the real thing, this is the place to go.
They have just started renovations, so if you can hold off visiting for a couple months it will be a more pleasant experience. The temporary showroom is outside and the selection of faucets is limited. Because they are renovating the south end of the building, you will now have to enter at the north end.
The renovated 17,000 square feet plumbing playground will probably be completed in April.