Felicia’s Scrapbooks

I want to share my experience with everyone regarding your «business.» Being a regular at your old location I have been working on a scrapbook as my hobby to keep the memory of my late mother alive. I walked into your store on Sunday, February 19^th around 1:45. As I shopped around and spent about 15 minutes looking at everything, I was ready to check out. When I got up to the counter I mentioned to the owner, «I use to go to your location by HEB, and sit down there with my friends and scrapbook.» I also mentioned how it was difficult to make a left turn into the new location. She responded very rudly with «Do you want to go pay rent there for us.» I was shocked at first, and decided to just mind my own business and proceed to let her check me out. When she took my card to run it, she said «your card didn’t go through», I responded with «Hmm, I wonder why it’s not going through» The owner then leaned over the counter and said «I don’t know why its not going through, and you are a BITCH» First, Is this the way to talk to one of your customers? Not even a customer, a human being? Your company doesn’t deserve to receive any business from me or my local neighbors, because of how poorly you chose to talk to ONE client that day. In no way, did I say, or do anything disrespectful to have someone talk to me this way. Being a owner of a small business you should be VERY polite, courteous, respectful, and efficient. You and your business in no way showed any of these things, and probably never will. I hope you take some time to reflect on how your business is run, and the way you treat people. Your commitment as a business should be to provide superior products, caring services, and RELATIONSHIS with your fellow consumers. You have failed me as a customer, and I will make sure none of my friends or family members in Austin step foot in your store. My goal is to spread awareness and make sure no one in the future will be treated the way.