FedEx Office Print & Ship Center

Really bad experience trying to send something they overcomplicate things and try to charge you more for any reason.

Maybe the manager should read the reviews on here. 1 person working a register with 3 others standing around not doing s***. Waited in line 15 minutes with one person in front of us who was sending a small package. Get it together people.

I wish I could leave zero stars. These people are incompetent in ways that are hard to rationalize.
I’ve been standing in line for an hour watching this Mickey Mouse bullshit with every other person in line in front of me.
It’s crazy. I came here to pick up 3 packages that were supposed to be waiting for me LAST WEEK. When I came only one was here. I live 20 miles away from here. That means I have driven 80 miles to pick up these packages that were supposed to be delivered to my house but Fed Ex suggested they come here instead because I would have to wait so long for them otherwise.
Or wait 4 times longer and drive one thousand percent more.
I hate Fed Ex. But this location takes the cake when it comes to incompetence and bullshit. If you are just really into wasting time, this is the place for you.

I’m in this store every week or two, and it’s baffling to see how a business can fail in so many ways.
There are usually about five employees on duty, but no one has a clue on how to work the shipping counter and cash register. If there are more than two customers in the store at the same time, the entire place falls apart.
Today, five employees were trying to help three customers. It was sad to watch.
A man who I presume to be a manager closes his station at the shipping counter to take a personal phone call. Once he senses that the people in line are now peeved at this, he takes the phone around the corner behind a cabinet to talk for another 4 – 5 minutes rather than hanging up and assisting customers.
Every time I visit this store, it’s worse and worse. It’s time to get a new manager — this is a top-​down problem. No one is trained, no one can work the equipment and computers, and the employees just don’t care.
I’m finding a new shipping service.

Man, I really wish the manager would contact me.
I was there and this white male with dark hair was super condescending and rude to me. He acted like I was a child, and I was beneath his notice… that his job is beneath him. I felt like a heel after I left that store.
I give money to fedex because they’re competent and get the job done. But does it have to be delivered with such a dash of rudeness?

I should have learned my lesson and stopped coming here the first three times they over charged, or were very rude to me.
I wish it wasn’t conveniently located so I could learn my lesson.
Avoid at all costs.

Got awkward stuff to ship? Okay, they don’t have the boxes to ship anything TOO awkward– the over 6′ long rear carpet from a Porsche 944 was a no. Wheels? Interior door upholstery? Something that for odd reason *isn’t* off a Porsche, but you don’t have a box for or don’t want to pack anyway?
Bless their hearts, they probably think I run a chop shop out of my apartment, but this place is really reasonable for packing up and shipping awkward or large stuff. Shoot, it’s usually even cheaper to drop off something here than it is to try and guess how heavy it is and drop it in the mail on my own.
I’m knee-​deep in a LeMons car build, and the late-​night staff is pretty forgiving and helpful with all the random heavy 944 bits. I haven’t used much else in the shop aside from something I had to fax once. I think I had to wait a little while to get some help with that, but that was in the middle of the afternoon and I’m angrier that faxes aren’t obsolete than I was to have a short wait.
Useful place. Reasonable shipping rates. ‘Sokay.

I’ve been to many FedEx offices– others in Austin as well as around the country. This one has had by far the most consistent service and I am always confident they will get my stuff printed and looking good in a timely fashion. Both of the young men who’ve helped me out have been very friendly and knowledgeable.

I am so done with KINKOS! Had the worst experiences last week with Downtown and West Campus locations. They kept sending me to each other cause one was to busy and the other didn’t have the right binding machine. Then whenever I got to the West Campus they were ALWAYS too busy! Even when the Downtown location called and sent me to them! Last time the woman at the counter couldn’t acknowledge the difficulties I had got through with the company and just take the 5 mins needed to re-​bind my pocket. She told me I would have wait 15−20mins for her to finish the orders. She just had to turn around and RE-​BIND the pocket. Worst.

First off, I don’t exactly frequent these places so maybe I’m a foreigner in a foreign land. That said, i needed to print out a project for school and of course I was doing it on my way to work and figured «how long could it take to pop a flash drive into a port and hit print?». The answer? A lot longer than it should and you would probably think! I walk in and see about two people in line and they have various check out points in the store, so there are various employees in the store. I kid you not, I was in line for 5+ minutes and it was all some of the most basic things you could possibly imagine. Seriously, I’ve been in POST OFFICES that moved faster. The reason I point out the employees and various spaces in the store is because a business model that would make a bit more sense would be maybe to cross train your staff so that they can jump in and assist people waiting other than just holding down the floor with zero people in the area. Just throwing that out there because I can count at least 2 times someone made eye contact with me and just stood there doing nothing. The store is seriously MAYBE 2ksqft if THAT. I ended up just going to a self service copier and then only had to pay for my binder. A binder that took 3 – 5 minutes just t pay for. My point? There’s nothing «express» about this place. NOTHING. Straight up molasses up in here.

People don’t come to fedex for fun stuff like toy shopping or cocktails or patio sitting. You’re here to send something, make copies, use the internetz, shred or do 100 other boring tasks that are part of «being an adult.»
Even at its best, Fedex isn’t going to inspire the same slavish devotion as say, duck confit. i’d been putting off sending something for a while and I took advantage of the time I had off during Presidents’ Day to go ahead and get that sent. Since all the post offices were closed I had to resort to FedEx
This service was fine, generally friendly (although the dude with the eyeliner was a little bit too affected for my taste) but what was really surprising what the fact that the price for sending my packages, both under ½ pound, came to a whopping total of over $ 20 for the slowest speed available, no signature, no guarantee of delivery or tracking.
Thanks for being open on Pres day FE… but can we get a break here on the pricing?

I needed to print some color copies at the last minute for a presentation so I stopped here. It was early, so the store was empty. An employee directed me to the «do it yourself» section, which was pretty cool. Put your credit card in, log in to your email, and print in color. 30 seconds later, presto! Technology, gotta love it!

After reading the other reviews I was concerned about using this FedEx Office to print a large poster for a conference, but I didn’t have it ready for printing until last minute so had no choice. It did take me a couple tries to submit it right in the online order (not this location’s fault: the website just kept having «errors»), but the staff here were really helpful walking me through it and reviewing my order over the phone. In the end I got exactly what I needed: my poster, how I wanted it printed, and printed within just a few hours. No complaints!

I needed to print tickets for a nearby event and figured I could just stop on the way at this Kinkos (And it will always be Kinkos to me, FedEx!) and out of the 4 PCs they have available, 3 of them didn’t work! (the other one was being used) WTF!
Look, I understand machines malfunction and all, but having 75% of your machines down is pretty unacceptable. The person at the counter was friendly, but was unable to help me.

I got exactly what I came for. Needed to get a few documents onto my computer either via fax or scan. The PC was cheaper so I went with that. Reasonable prices ($ 0.35/minute) and got it done right.
It would be nice if they allowed the use of some higher end functionality for these tasks. There are plenty of copiers that will let you fax/​scan several pages at once, so that would be cool if you could just do that and have it email to you. But it’s easier to make you do it yourself, not invest in that equipment, and charge $ 8 for use of the PC.

I’m upset that they’re moving over to Guadalupe since this locale was within walking distance. That said I’ve not experienced such incompetence to the point where I’d like to shake everyone alive until they got bopped one up the head. The manager didn’t explain to the newbie how to ring up a sale. She stood at the cash register doh dohing for a half hour. I didn’t blame her however there was no communication between me and her or the manager and her and we were both in la la land waiting for the manager to come our way. Never happened. I walked out after 25 looooong minutes and went to to another Fedex wasting precious gasoline.

Aleks is the worst employee here. The other folks seem rad. I make the dame shipment every week and whenever Aleks helps me the prices change. I do not like this place at all.

Let me tell you about a little incompetent man named David. The so-​called «Assistant Manager» of this location, David is anything but helpful.
When my friend and I went to print a 30 page document on 80-​lb paper, we had to blow through SIX attempts of wasted paper to get this machine to work, all with the assistance of an employee. The employee (who was super nice and caring, just a tad lost) said that the wasted copies were of no use to her and we could just keep them because they were not our mistakes. After the sixth attempt, she had no choice but to refer us to her manager… Here we go.
He takes all of the messed up copies, tells me I have to pay over $ 200 to keep them or give them back to be shredded, and tells me that I will need to pay $ 130 dollars to make the three copies I originally came in for. I remembered the other lady giving me a quote of a little over $ 60 dollars, and David could/​would not explain to me why the cost more than doubled.
So after arguing countless times, I give in. I return the wasted copies so they can shred the wasted paper/​ink. I decide to only leave with TWO copies on WAY thinner paper. I let David take over, thinking he can get the job done (even if he is totally rude), and return at 8 p.m. to pick up my purchases.
The purchases were done correctly. This is the one and ONLY good thing I have to say about David. So I pay my 70 bucks and leave.
Then I realize that he never gave me back my flash drive (which holds my entire project). I call up to the store, speak with David directly, and he tells me that he (and I quote.) «ALWAYS gives flash drives back and NEVER forgets.» I almost start crying at the thought of losing this flash drive, tell him to look again and call me if he finds it.
I go up there, and it is very clear he never looked for my flash drive. It is still sitting in the back of his computer…
I HATE DAVID AND I HATE THIS LOCATION. The end.

The service is worse than bad… not only are the employees completely uninterested in helping you if it means getting up from their facebook session, but they didn’t even have a suggestion for getting over a simple hurdle that another customer easily walked me through.

USE THEIR ONLINE PRINTING SYSTEM AT YOUR PERIL!!! AND THEIR CUSTOMER SERVICE IS AWFUL!
PS/​«Yelp» wouldn’t let me just give them one star, but that’s what they deserve.
As a broke student teacher who can’t afford a printer, I thought my prayers had been answered when I discovered that I could send print orders to kinkos from my computer. I soon discovered just how wrong I was.
I have lost count of the times Kinkos have messed my order up. Their «employees» (if that’s what you can call a bunch of losers who just hang about doing nothing) are supposed to check your order before handing it over to you. In fact, not only are they supposed to check it, but they are also supposed to check a box on your order saying that they’ve checked it.
Every time I’ve gone there, that box has been checked, yet every time something is missing or messed up, thus proving that those lazy assholes just check that box whether they’ve looked your order over or not.
I can’t begin to express just how much trouble their laziness has caused me. I’ve had to hand in assignments late because I turned up expecting to have my work ready, only for Kinkos to have messed it up. On one very memorable occasion, my order wasn’t even written in English. It was just a bunch of weird symbols, and gobbledegook. They said that the files I had sent them were corrupted, but even if this was the case (I doubt it), if someone had checked my order over, they would surely have realized that no-​one in their right mind would print out hundreds of pages of nonsense. They could have alerted me to the mistake before I turned up for my order.
On this occasion, the manager agreed to give me a refund, and I even got an automatic email from their system telling me that my refund had been processed! But there was NO REFUND! God knows what happened to it.
Just half an hour ago, I tried yet again to send them an online print order, and their stupid system told me that there was an error with their website, and that I should try to pay for my order again. I did so, and the assholes took my payment twice! I haven’t even got a confirmation email from them telling me they have received my order, so it looks like I just paid TWICE for nothing. No doubt I will have to spend hours on the phone with their customer service people to fix this out.
If you’re wondering why I keep on going back to Kinkos after all this trouble, well, it’s because I have no other option until I buy myself a printer.
In a nutshell: Kinkos is only for the desperadoes of this world who don’t own a printer. If you have something important to print out, I would advise you to print it out the day before you need it because this Kinkos store will mess your order up and cause you no end of stress.