Exotic Pools

Kevin came out and immediately figured out what two other pool companies could not — why my DE filter continued to get blown out. He fixed the problem within days (he had to order parts). My pool is now spotless. He does my weekly service and is always there when scheduled. I highly recommend Exotic Pools of Austin. His prices are fair. He doesn’t mark up parts. Great experience with him.

Kevin came to us highly recommended by our General Contractor. He worked with us during the challenges of a delayed construction project. He has made himself available and been very responsive to our inquiries. He conducted pool school for us on more than one occasion to ensure we were informed on the basic needs of our pool. We are approaching the end of our first year and are happy with his service.

I have been utilizing Kevin for about a year and a half and he has always done a superb job… shows up each week… my pool and spa are always pristine and he keeps the equipment running great.

Kevin has taken care of my pools for the last 3 years. My pool always looks great! He is on time and there when he says he’ll be there. He not only services pools and equipment, but he also installs the equipment for pool builders across Austin. I appreciate the fact that he knows his stuff! I also appreciate his communication with me (often through text bc I work) — He keeps me updated on any issues or needs coming up. I would HIGHLY recommend Exotic Pools if you need your pool equipment build /​re-​built or your pool serviced weekly.

Happy customer since 2012. Kevin is never more than a phone call (or text) away. He responds quickly (weekday or weekend) and always takes the time to talk things through. Kevin has managed several warranty items on our behalf despite the pool builder going out of business. Our pool always looks great. I would recommend him to anyone.

Kevin has been caring for my pool for 2 years now. When our pool company went out of business right after our pool was finished, Kevin took the reins and never looked back. My pool is always crystal clear and spotless. Everyone who visits and neighbors always compliment us on how beautiful our pool is and it’s thanks to Kevin. My husband and I in the past 2 years have never touched our pool equipment or purchased a chemical because Kevin does such a stellar job. I can’t fathom him ever being rude or unprofessional. I would recommend him to anyone!

We have used Kevin and Exotic Pools after he was recommended to us by our pool builder. We have had nothing but positive experiences — our heater was not working initially and Kevin worked diligently to diagnose and then fix the problem. We’ve also had to have a light replaced — he constantly kept us up to date with its arrival and subsequent installation. He is responsible, honest, and reliable. Great value for the money.

Kevin has maintained our pool in good condition for the past two years. He has been reliable and skilled at making most small repairs as they become necessary. Being retired, we usually see Kevin every week on his visits and have found him to be personable and knowledgable. I would recommend his company to anyone seeking dependable pool maintenance.
Larry W in 4 Points — Austin

Looks like Kevin put the nail in the coffin. My pool has been running perfectly ever since Perfect Pool Care in Austin took over. No contract and they have been very helpful when there were minor kinks. I guess they understand the value of $ 200+ for a lifetime customer. Good Luck Kevin

Kevin is awesome. He came referred to me by my pool builder who has been doing pools for over 20 years. It was all the recommendation I needed. At first, I tried taking care of my pool myself, but was having issues getting the chemicals correct. I have a lot of natural limestone inside my pool, which can effect the PH levels. Kevin was able to remedy the excessive algae growth, while keeping my chemical levels low, which was a priority for me. He has now taken care of my pool for almost 2 years and I have nothing but good things to report. He shows up, his prices are very reasonable, and he understands the complex pool system I have. He has also been able to take care of my pool for the same cost that I was spending on chemicals alone. I have referred him to several friends and they say the same things. Kevin is reliable, kind, and hardworking. Five Stars all the way!

If you read Kevin’s response to the other reviewer, you will see that he is irrational and untrustworthy. I prepaid Kevin for service, which he refused to do and then wouldn’t refund my money.
Kevin feels like «the customer isn’t always right» according to his own words, and was horrible to me during an awful divorce.
He accused me of not «meeting my side of the service agreement,» because I didn’t empty my skimmers, and went on long, hurtful and rude tirades. I had to be out of town for extended periods, but he wasn’t understanding at all.
I never saw him at my house.
He didn’t brush my pool or vacuum it and acted out of control in front of contractors at my place.
He didn’t backwash the pool on his last visit.
I have had to tell Kevin that I will contact the police if he tries to come on my property, as my footage from my security cameras has him on the property when the values were altered so that heat wouldn’t go to my spa and it wouldn’t fill, which could have burnt out the pump.
I gave Kevin many chances to just refund my money, and he refuses. It is up to him, he says, as he berates me, what money to refund. To me the amount for the upcoming month during which he won’t be servicing the pool seems cut and dry.
I am sorry that Kevin is so self-​righteous and hard-​headed about working with people and that he has no empathy for people whose lives do not center around making his work easy for him.
He has stolen my money, and I have made it clear to him that he needs to give it back.
I will be contacting the BBB.