Einstein Bros Bagels

Mediocre food and some surly employees. Place is dirty, and it zooms like that is a running issue, due to previous reviews.
Most times they get my order wrong. Today’s bagel was undercooked. So — I’m done, no more.

Yum yum yum! These bagels are the best and the Monday deal of 12 bagels for $ 6 is amazing, and includes a big container of cream cheese. Cool
Concept, great food, great prices. I love to pick these up and bring to work to share with my co-​workers. Friendly and fast service too.

The bagels are just as good as any Einsteins but the service is slow and one staff member is extremely rude. The guy taking orders will roll his eyes at you and get agitated if you ask for a bagel not currently in the display bins. We came in when it was not busy at all, but he made me feel like I was putting him out to get us the bagels we wanted. If there were any other option– I would buy my bagels elsewhere.

Ghetto attitude over the speaker when I went through the drive thru. When I got to the window, it was apparent why. Neck tattooed, pants sagging youngster who obviously was never trained on how to greet a customer. As I sat there and waited for my order to be delivered, the drive thru window was wide open and I saw 4 flys fly in through the window. When I told the ghetto youngster that he may want to address that, he said «ya, sometimes it gets stuffy in here and we need to keep the window open». After about 30 seconds he closed it until my order arrived. As I drive off, I saw that he had left the window open again. I drive back through after a few minutes and saw that it was still open. So… obviously didn’t give a &$#% that flys were getting in. That’s disgusting and I won’t be returning.

great service. delicious bagels. lots of choices. the coffee is piping hot and there was little to no line at 9am on a thursday in the rainy weather texas has been delivering as of lately. not my first time here but i love that they are constantly adding some great new items to the menu. adds so many more combos to my bagel /​coffee combos that i love here. i have had many of the bagels and bagel sandwiches. they are always piping hot and fresh. the smears are delicious and always taste fresh. the drive thru is always prompt and i have never had to turn back around because they forgot anything or given me an incorrect order.

Every time I have been here over a few years there are at least 10 or more people in line for breakfast. Sadly not a one time occurence. Once again I fooled myself that this will be the time that there is no line. 10 minutes in and I still have not ordered, never mind all the people in front of me waiting for food. Guess it will breakfast tacos anywhere else, next time.
UPDATE: after ordering it took 11 minutes to get my to go order and there are now 12 people in line and 2 people have up and walked out.

Since its a franchise, I know what I’m fettinf when I go in. The service on the other hand varies with every location. This location had yood service. Nothing outstanding, just good.

Went in this morning to order a quick breakfast before starting my day. I first used the ladies room which is where it all went downhill! The ladies room was nasty, the toilet paper holder was falling off the wall, there were no paper towels to dry my hands after washing them (which makes me wonder how the employees wash their hands before returning to work to prepare my food??) and there was no hook to hang my purse from! I normally might just set my purse on the floor but I honestly didn’t want to touch a thing in there so I hung it from the closer bracket on the door. I was completely appalled by the bathroom but it only got worse! I wash my hands only to find there are NO paper towels so now I have to open the door with wet hands (sorry for the person that went after me). I walk out and look at the girl behind the register and I say there are no towels in the ladies room and instead of offering me something to dry my hands with she watched me look around for napkins. I finally got so annoyed with trying to find something to use I asked her for some napkins. It wasn’t like she was too busy, there wasn’t a person in line! She then felt it necessary to continue to give me an attitude. I placed my order with her and told her regular cream cheese but just a light layer, it comes out caked on! I sat down, scrapped off the pile of cream cheese, ate my bagel and from what I saw no one went in to replenish the paper towels before I left!!! I will NEVER go back to this location! Poor service and questionable cleanliness is the perfect combo for me to find somewhere else to go!

Sometimes I go 35 to work sometimes it’s Mopac. Either way I’m glad that there’s an Einstein’s on the way. When I’m needed a carb boost or when the baby makes me crave a bagel this is my go to place. I always expect it to be busy when I come here but I’m able to get in and out pretty quickly. Staff is friendly and efficient. I usually get a toasted bagel and some kind of schmear, it just depends on my mood. One time I got a sun dried tomato bagel with the herbivore topping. It was delicious! Cucumbers, tomato and arugula was a nice addition to my morning bagel. Fresh bagels, quick service, friendly staff. A nice treat to mundane morning routines.

They are always very friendly and cooperative efficient! Seems like the staff like really working together and there.

Many times I have stopped into this Einstein to pick up a dozen or so bagels for corporate meetings. The bagels are usually fresh an a great addition to any humdrum meeting.
Service at this particular location is quick and I am always greeted with a smile.
My particular favorite is the Nova and Lox. Their version includes a bagel of your choice (usually pumpernickel or plain for me), cream cheese, tomatoes, red onions, capers, thinly sliced smoked salmon. It’s a great hearty meal to start your day!

Damn that was tasty! The wife and I decided to grab lunch here and I’m glad we did. This was our second time eating here and we will come back again. I recommend trying the albacore tuna fish on jalapeño cheese bagel and adding tomatillo spread.

This place is very dirty and the employees couldn’t care less. I am talking about the readily visible to customers public areas areas — coffee station, floor, chairs, benches, and pretty much every table (see photo). The restroom is unspeakable. I can only imagine what goes on in the back kitchen where customers can’t see. The employees were not busy but seemed utterly unconcerned about the sad state of affairs in their shop. You would think that one of them would grab a rag and at least make an effort — wipe down the tables or cleanup the coffee station, but no.
I was too grossed out to eat my sandwich. What a poorly managed, disgustingly dirty nasty place!

Einstein’s is a corporate chain so you get what you expect when you come here. It’s a quick in and out breakfast joint you go to when you’re craving bagels and coffee.
What I love about this location is the workers. I’ve been coming in consistently the last couple of months and they already know me by my name (Danielle) and they’re always consistent. They’re always working as fast as they can and are always incredibly friendly. Thank you!

Came for lunch. Only two kinds of bagel remaining. This is a bagel themed restaurant…

Used to love going to Einstein Bagels when I lived in St. Louis, MO so was excited to see there was a location close to my new apartment in Austin. Sadly, the feeling of excitement has been replaced with a feeling of disappointment.
Went in one morning during the week and ordered a southwest egg white sandwich. Guy took my order, repeated it, and then I went and paid. All smooth up until then. Store was a bit busy and everyone was working hard behind the counter, but things were moving really really slow. Finally got my sandwich and it was wrong. Didn’t have time to wait for a new one so took it and left. Literally took 15 min with 2 people in front of me.
Went back over the weekend with a friend. Busy but not super busy so we ordered some toasted bagels and coffee. The coffee was really bitter. The kind of bitter that cream and sweetener can’t overcome. The bagels came out in various states of «doneness». One not really toasted and one overly toasted (almost burnt). Kind of hard to mess up plain old bagels, but there you go.
Think I will look for some other options when the mood for a carb filled breakfast hits me.

Dirty trays, dirty tables, dirty everything. Unacceptable. When I go to a restaurant I expect clean tables and serving trays. No excuses! Braker Ln. location

I ordered office catering for a big meeting from einstein’s this morning: HUGE MISTAKE! My 8am delivery turned into 8:45. I called both their store and catering department multiple times, and each time they told me the driver was 5 minutes away. When he finally did show up, he was using a broken dolly to cart the food, which resulted in tearing up the carpeting! Please, save yourself the hassle and do not order catering from them. My office is 5 minutes from their location, yet they were 45 minutes late! Stunningly terrible experience!

This location doesn’t seem to be managed very well. It took them over 15 minutes to make 2 bagels for me and one of those was a basic toasted bagel with shmear. Good food, but you may want to visit a different location

It’s a simple proposition — a sandwich (I know, it’s on a bagel, but still… just. a. sandwich.)
How hard can it be? Too hard I guess.
Also: Everything is DIRTY. Wow…
Seriously…it’s disconcerting.

Loved their asparagus mushroom egg white bagel sandwich (garlic bagel) and potato bagel with garlic & herb. Hummus veg out had hummus spread with a lot of raw vegetables which i personally don’t prefer.

I used to love this place, but they can’t seem to pull it together any more on the weekend.
They took the order of the person behind me before they took my order. In the process, selling the last bagel my son wanted.
They brought be the wrong bagel once they finally did take my order. Then I wanted another 5 minutes for a replacement. Once I did get it, it was flat and undercooked.
The one in both Cedar Park and downtown are considerably better both in correctness and in taste. I’ll be taking my business there next time.

I must be a glutton for punishment when it comes to this location of Einstein’s, because I keep coming back despite it being the worst customer service experience.
Nothing hanged with this place and I guess, since this is the only location in proximity, I don’t have a choice. This location is consistently understaffed in the morning no matter the day. The employees (and what I assume is the manager) always appeared stressed and overwhelmed. I can forgive looking overwhelmed since it is clear this place is never staffed adequately to handle the morning demand of say more than three people at a time.
The incredibly long wait times and inefficient service could almost be excused if the cashiers and staff at least smiled at you or engaged in some sort of friendly conversation rather than simply grumbling «what do you want.» If you’re going to have less than rapid service, at least make the experience somewhat enjoyable and for your own good HIRE MORE PEOPLE!

Super inefficient employees, waited so long (25 minutes and it wasn’t busy) that I was late to work. Paid ten dollars and they forgot my side.

Ok, the food and coffee were good. But the trays the food was served on were nasty. All kinds of food particles on the baskets. They put your food on paper, but when you toss the paper you want to puke when you see the basket/​tray. Both mine and my wife’s were GROSS! Then the experience of washing our hands… the restrooms were not clean. I tried to see it there was anyone with a «Manager» badge and tried to get anyone’s attention without waiting in line… no luck, I left.

VERY BUSY PLACE! Yummy bagels. Yummy schmeaaars.
Efficient line– order in one line & pay in the other.
Messy if you want to sit inside.

Good tasting breakfast, lunch, smoothies, and (below average) coffee that comes with a cost: your precious time.
As I approached the building, I noticed there were two tables outside for dining, yet no one was sitting at them. Good, they probably aren’t busy. So I walk in, its about a half hour till noon. I order a panini sandwich and a chai tea latte. I pull my wallet out to pay but the employee tells me I have to pay at the other end of the counter. Odd, but okay. After I am charged for my items I have a seat at one of the tables to wait. I check the time: it’s 11:35am. I notice there are a few people hovering near the counter and they seem agitated, but I simply ignore them. 10 minutes goes by, and my order is still not called. «Dang, I could make a panini faster than this», I thought to myself.
A few more minutes go by and I noticed that the orders that are ready belong to the hovering agitated patrons near the counter. One man snatches his bag and storms out. At this point, I realize they are upset because they have been waiting so long. I can’t help but wonder when my order will be ready.
My name is finally called. I check my watch, it’s 11:53. thats 18 minutes for a panini and chai tea latte. Do you know how many paninis and chai tea lattes I could have made at home during this amount of time? I could have made enough paninis for me, you (yes you, reading this), and a couple of our close friends. I walked over to the plasticware/​splenda/​napkin/​straw area and quickly noticed there were no napkins or straws left in their respective holders. There were also no plastic knives to cut my sandwich with. Lucikly I had napkins in my car
Overall, I would say that the food and drink here tastes good, but its nothing to write home about. There is also no drive thru, which us Americans love so dearly. Not that this location could handle a drive thru anyways. Don’t come here if you’re on a time crunch. Would be nice for someone who is lollygagging or off work.

Been here 3 times now, employees seam profoundly unhappy to be working there. Makes me feel like I’m inconveniencing them with my presence.

The food is fine. The service is blah. I’ve been here several times because it’s so near my house, but I’ve only had good service a couple of times. The wait can get up to 20 minutes during peak times. The reason I find this absurd is because the longest I’ve ever waited at the the location on the drag (just as busy or more so) is about 5 – 10 minutes max. This location has bad management. The coffee is regularly out, they are out of specific bagels and sides, there are no napkins out, they’re out of straws, etc. I always leave saying I won’t return, but they’ve got me because of convenience. Damn my love of bagels!

So, the food is fine. I eat here fairly often. What prevents me from eating here more frequently is the risk that it will take me 15 to 20 minutes to get a bagel. I like the bagels better at nearly every other dedicated bagel store, but there are few choices in Austin. They are fine here. The lunch sandwiches also do not stand out.
The problem is that at peak breakfast and lunch times, it could take way too long to get food. They have so many items — sandwiches, coffee drinks, dozen buckets — that take a load of preparation time that a few customers can really bring the service to a halt. Even if it looks like a short line, they could easily be way behind. Don’t go at lunch time when they send out those 2 for 1 sandwich coupons!

It’s the closest place I know of to get a Lox bagel now that Sodade has been closed for years. It’s too small with not enough seating and the bagels are only meh. You have to ask for them to be extra toasted to get them toasted right.
I might as well just go to HEB or Randall’s across the highway and get the stuff and make it at home.

Excellent Bagels! Easy parking on the weekends. I picked up an assortment in a 6 pack of Bagels with plain cream cheese. The staff were all friendly and helpful. They were efficient slicing the bagels and getting me checked out accurately. The place is very clean with a bright atmosphere. I am looking forward to trying their sandwiches next time.

Stopped here after dropping off paperwork nearby. Spur of the moment thing. Waited about 10 min for food, was moderately busy Got an apple cinnamon bagel. Was good and chewy like one would expect, but had to wipe off some of the cream cheese. Over coffee wasn’t iced just liquid but had good taste. I’ll be back. No gluten free bagels for the misses, a smoothie had to do.

The bagel thins are a nice way to have a bagel without going overboard. I tried the everything thin with garden veggie cream cheese and it was pretty good. I wish there were more thin bagel options.
I grabbed a regular chocolate chip bagel for tomorrow morning.
Also — I like to add the cream cheese myself. (I’m weird and don’t like my cream cheese melting on hot bagels.) You have to order your cream cheese on the side or they’ll spread it on the hot bagel.