Designer Exchange

purchased a blouse, got home & it was covered in moth holes. beware of this owner, she is not friendly & my neighbor & I both suspect that she cheats us on price upon checkout (they do not provide itemized receipt), if owner thinks the sale price is too low, she will ring at higher price & not tell you. very sneaky!

This was my favorite go-​to store for 20 years! I’d walk in with clothes and leave with more!
But my visit last week was not the same. I couldn’t put my finger on it at first… but the quality and clothes selection was not as great as normal, (more old navy and gap… Less designer, less fashionable, etc). The only woman working acted as if she was irritated by having to be there. Just bad energy thru out the store.
Then I overheard her tell someone that Summer (the former manager and daughter of owner) was no longer there. she had moved to Colorado.
This explained sooooo much. Summer had a very picky and eclectic eye for fashion. It was obvious that she had not been there in a while and she had not been the one accepting the consignments. Even when she was tired, she was always very helpful and fun. I miss her already.
I hope this was just a bad day, and bad selection of clothes… I’ll try again.

This was the cutest little shop with amazing clothes! The staff was very attentive and immensely helpful. I will go back every time I need to get any nice dresses. Thank you for the wonderful service!

I had only been on here once and didn’t have any luck, so I thought I’d stop by and check it out again. I also brought my wedding dress in for consignment. The lady working behind the counter takes my dress out and begins to look at it, she didn’t want it. I wasn’t upset that she didn’t want to consign it, but she was extremely rude and insulting. I have thick skin, I work in the automotive industry with men and demanding customers, I don’t get offended easily. She said the dress had a few stains, although I never saw them I still offered to have it dry cleaned. She told me the dress wasn’t worth it and was way too plain, out of style, and other women are picky about their wedding dresses. She then asked me how much I paid for the dress, I told her it was $ 1000 and she scoffed! I couldn’t believe she had taken so much effort in saying everything short of I had bad taste and it was a cheap dress. I understand that she has a small business to run and did not think she could resell it, however a simple «no thank you» would have been an appropriate and professional answer. I will never step foot in here again or recommend this store to anyone, she seems like the type of business owner that could care less anyway. The bottom line is she was being intentionally rude and I won’t be spending any money here.

What a horrible customer service experience I had today at Designer Exchange. I have shopped at this store for 15 years and have consigned as well. The new management is RUDE and petty. Don’t try to put your clothes to try on in the center dressing room, she will take them out and tell you it is reserved for wedding clients, even if you are the only one in the store. Oh and also, don’t take a cell phone call. They have a no cell phone policy and will tell you to hang up. So I left the hundreds of dollars of clothes I was interested in, left the store and told her she just lost a customer. My advice, there are many other resale shops in Austin that will treat you with respect. Stay away from this rude woman.

I love this place. Great pieces, great prices. I have gone here for years. The staff is wonderful and they take care of you. thanks!

This place is getting worse customer service is awful they treat you the way you look. They don’t even say hi or either bother to ask you if you need help.

the salesgirl was actually very sweet and helpful. I had finally found a wedding dress with just a few months until the wedding. I did not have the cash on me that day and the salesgirl said she could hold it– took my name and number and set it aside. I came back today to pay for the dress and possibly consign another. Same salesgirl only she couldn’t find my dress. Apparently someone else ignored that it had my name and phone number on it and just put it back on the floor! So the dress was sold. I guess they desperately needed the money more than a positive experience for the customer.
Except for the salesgirl who helped me– WORST CUSTOMER SERVICE EVER.
I will never go there again and I will let everyone I know not to go there either

Not very good selection for non bridal dresses over size medium but good prices for what you can find

My sister-​in-​law got her wedding dress here, my sister got her dress and veil, and I recently found my perfect dress too (For less than $ 200)! All three were great finds and perfectly matched our personalities. The owner is also super nice, and takes the time to take care of you!
The ONLY reason I’m not giving 5 stars — I went one week to browse, and 3 consecutive days in a row the shop was closed earlier than 6:00pm. The first day their was a sign posted that they had to close thirty minutes early on that particular day, but then I went back the next two days and the doors were locked, lights out, and no sign explaining why the early close. I was a little discouraged to go back afterwards :(
Luckily I got over it and went back on a weekend, that’s when I found my dress! :)

Got a prom dress for my daughter here. Good dress, good price, lots to choose from — way more than several other fashion exchange places we visited.

There are things to know about this place:
– There’s a good variety in all sizes
– They’ve got an extensive wedding dress, bridesmaids collection
– They often have gangbuster sales
– The clothes are good quality and are arranged in a normal «store» fashion
The ladies who work there aren’t really ever very nice or welcoming but also, they’re probably dealing with dealhounds all day. Their hours are pretty terrible and they’re hard to find but there’s a deal to be had!

This little shop — tucked away in a shopping plaza just south of Anderson off of Northcross — can be hit or miss but when you hit, you hit big! Definitely worth a cruise-​by to see what’s in stock when you find yourself in this part of town
Plus the owner is super friendly & helpful which is always a bonus in my book

What a hidden little gem in Allandale. Came on Black Friday with my vintage-​loving, bargain-​hunting, funky fashionista mother in law. Right when we walked in we noticed a chalkboard with the daily specials (which I learned they always run, not just on Black Friday) 20% off yellow tags, 30% off blue, 60% (!!!) off purple. Ok, here we go. Time to DIG!
Starting digging through the racks, separated by clothing item (jeans, tops, sweaters etc) and by size. Instantly spotted a lulu lemon track jacket, with discount, $ 25 (these babies run over $ 100 retail) snagged it, a few tips, and hit the fitting rooms. My favorite part of this whole experience was the sales ladies helping and suggesting items based on what I previously grabbed. She brought me 2 pairs of lulu lemon yoga pants and a rain jacket, all deliciously priced. I appreciated her taking note of what I saw/​liked and chose more for me. My MIL found a western suede outfit, that only she would wear, along with vintage Gucci and Burberry. What a great stop. And… We got a punch card to earn 20 percent off in the future. They have a gorgeous selection of bridal dresses, and other special occasion dresses. This place is a true gem, and I learned that they’ve been there for over 20 years! Charming, and excellent. You can sell without an appointment as well. Stop by designer exchange.

Wonderful store with some truly amazing deals! They have a whole separate room just to house their wedding dresses which are priced well under ½ their listing values! The lady behind the counter was ultra engaging and lots of help without being that intimidating nuisance that hovers over you while you shop like how other shop keeps can be. They have fantastic clothing ranging from ultra hip eclectic, to vintage couture. Definitely worth a stop for anyone who is looking to score a great deal on quality clothing and accessories! I will be back!

I like this place. It’s eclectic. It’s also hit or miss, but isn’t that what second hand shopping is all about?!
They have great discounts.
If you are looking for evening/​wedding dresses. Check this place out.
The staff is very friendly.

Went in to drop off a few wedding items to sell and started to look around. They have a HUGE selection of already broken-​in jeans. I buy all of my jeans from thrift stores and this one has the best selection I’ve seen so far. The quality is not thrifty but the price is. I’ll be back for sure!

Decided to check this place at noon (lunch break). Front door locked, side door open that said, use other door. I went in and politely said, just wanted you to know that your doors are still locked. Owner, (name? blonde) defensively replied, «Its because we do not open until noon!»
Turned around and walked back out. Experienced poor customer service 3 yrs ago — which is why I stopped coming– some things do not change.
Dark, cluttered. Customer service… non existent.

Man the Northcross area really is growing! I randomly found this place while trying to find another business in the same shopping center and was pleasantly surprised!
I don’t normally frequent thrift/​consignment stores, as I am way too lazy and impatient to dig. But, more and more I’m drawn to smaller boutiques and less so to malls and large department stores!
As I mentioned, I’m a pretty impatient shopper, so I really only spent about 10 minutes tops in the store. But, I was impressed with the inventory they have. ummm they have a ton of WEDDING DRESSES! Plus I found a pair of black Cole Han pumps for such a reasonable price! I definitely think this store is worth a trip!
BIGGEST PLUS! The store is so well organized!!! Everything is divided into type of clothing and then by size!

I recently added lightness to… my butt. Thus, I had a few things that I thought were a bit too nice to donate right away, so hello consignment shops. Many of the nicer pieces were dressier work-​type clothes that weren’t in the realm of what Buffalo Exchange would take, so I figured I would try this place.
Designer Exchange’s big thing seemed to be dressier dresses – think weddings and prom – so they didn’t end up taking much from me. The more everyday side of the store seemed pretty packed, and it definitely seemed like they catered to an older crowd. They couldn’t start a consignment account with under eight pieces, but they *did* do a «trade» where they essentially bought them in exchange for store credit.
Regardless, I found a couple gems – like the much-​less-​picked-​over-​than-​Buffalo-​Exchange denim rack. I left with Paige and Seven jeans in my size, for way less than I’d find them anywhere else after the extra color-​coded discount was taken off at the register. w00t! Happy Coco is happy.
And oh, the fancy dress section. Holy crap, the fancy dress section. If I ever need a big poofy prom-​type dress on the cheap, this will be one of the places where I look.
The staff was friendly and didn’t hover. Overall, this is a decent traditional-​type consignment shop. Bonus: Petticoat Fair is a few stores down, like they knew it would be a good idea to put *those* dresses next to *that* under-​things store. Location FTW.