Cynthia’s Manhattan Limousine

I booked a car to pick-​up my in-​laws for transportation to the wedding. The week of the wedding I get a call from Cynthia saying the agreed upon price is now too low for them, and they have to up the rate or cancel. Because it was the week of my wedding and I had a multitude of other items to worry about, I just went with the new rate.
Cynthia, said she’d try and get a limo to us instead of a town car to make up for it. No limo.
While the actual transportation was friendly, prompt, and clean, I will not do business again with a company that doesn’t honor its own agreements.

Ron was great! He popped in to say he had arrived, early! He was enjoyable to converse with as he drove my husband and I away fr our wedding. He even stopped for a little bit to take pictures of us with our dog as soon as we got dropped off at home. Thank you, Ron! Also, the communication and response times were phenomenal and I loved all of the reminders leading up to time for pick up. Much appreciated!

I will never rely on this company again. Made reservations for ACL weekend (very busy weekend in Austin) and the car never showed up. Called the company and found out they had mixed up the dates even after specifying on the phone the date and after 10 minutes of her trying to tell me they don’t even have a reservation for us. They booked it for another weekend. I was suppose to receive a confirmation email that was never sent. Then on the phone the lady informed me that it was my fault for not calling after not receiving the email. Very rude. Don’t apologize to your customers for mixing up the dates and then blame them for the whole thing. Only get 3 starts because they «tried» to find a driver to fix the issues but they knew they were booked out and wouldn’t be able to find one. Was left without a ride and had to pay the marked up rates for Über because it’s ACL weekend. Very disappointed.

A little disappointed with our interactions. My fiancé called to get some pricing and look into booking a few different transport options and I guess it was Cynthia’s assistant said that they can probably work with us on the pricing or minimum time limits because it was for a Thursday wedding… she said that Cynthia would be calling him back to confirm and go over details.
I guess she couldn’t be bothered because the assistant called back and said that they wouldn’t be able to book anyone else if they offered us service during that time so they couldn’t lower their 3 – 4 hour minimums to take my guests and bridal party 9 miles one way. They also were not open to splitting the time between the afternoon and evening since we wanted one return shuttle. I don’t mind paying for something if it is worth it but for what she quoted for such a short ride seems a bit excessive, I am not sure how many other people will be needing limos or shuttles on a Thursday night… maybe I am way off on this but it was a complete 180 from the first conversation and it was a little off putting that Cynthia couldn’t call back since we had the expectation that they would try to work with us and it was a little bit like a slap in the face.
The assistant even said we were welcome to call around to other companies, so that is what we will be doing because we want to go with someone that has nice vehicles and nice customer service — but this was not a very good customer service experience or interaction and a bit disappointing that they handled it the way that they did.

My company needed car service for a high level candidate this week. From the point of inquiring, to signing up and having our candidate transported, everything was seamless, professional and as it should be. Our driver, Jack, was very pleasant and professional. I think our candidate was impressed. Jack had to wait a few times, but it didn’t seem to bother him at all. He just waited patiently!

I have to submit a review for this last trip. I am a fan of Cynthia’s having used them several times.
Last week we simply couldn’t figure out transportation to get my parents to the airport. I called Cynthia’s kind of last minute. I scheduled them to arrive at my house at 3:45. Everything went perfectly.
My parents travel a lot and their expectations can be high. Their email to me read, «The trip to the airport was first class and, to us, it was a very nice treat. The driver was at the door before 3:30pm. Such a wonderful time!»
Yes, they can be a little (very little) more than the discount choices but their consistency is what makes them my go-​to.
Thanks!

This company and our driver were everything! On time, NICE, not an average creepy limo driver, polite, positive and everything in between. I want to rent a limo just because after using Cynthia’s!

A very big thank you to Cynthia ’ s Manhattan Limos! They were able to help us out with a last minute service, when our original limo company called us the night before, with higher pricing than they had quoted and confirmed. We are all so appreciative. Not to mention that our driver, Carol, was awesome!

Great company! Two months ago I scheduled and planned a whole bachelorette wine tour for my sister with capital city limousine… Unfortunately at 11 pm the night before they called and tried to change the price and length of the tour significantly, so it was cancelled.
I called Cynthia’s Manhattan Limousine at 9 am the next day and they picked us up at 11. This company not only saved the day (and my ass) to make my sisters wine tour happen but the driver Carl was hilarious, friendly, and in general just a great addition to our trip.
If you are researching limo company in Austin use this one and avoid capital city limo… Unless you’d like an 11pm call to cancel.

Our trip from Austin to the Stonewall/​Fredericksburg could not have been better! The vehicle for me and my two girlfriends (Chevy SUV) was beautiful and comfortable for the long ride. And then there was Carl… best driver ever! He was polite and professional but also entertaining. He played off our energy perfectly, was very proactive in offering to take photos for us, and even came to check on us to make sure we had everything we needed when we decided to stay a bit longer at Grape Creek. We had such a blast — this was the epitome of the fun and relaxing day trip we were looking for. I would not hesitate to book with Cynthia’s again and plan to recommend them to my friends who also enjoy the Texas Wine Country.

Fabulous service! We called Cynthia’s the day that we arrived and they couldn’t have been nicer. Carl our driver was over the top! Even brought us breakfast burritos since it was such a early flight.

I’m writing to give an all around Thank You for my Overlord’s recent experience with Cynthia’s company. From Ashley in customer service to the driver that picked my group up it was a pleasant, expedient, and thorough experience. We will certainly use this company again in the future.

We used Cynthia’s for my daughters Sweet 16, it was a fantastic experience for her and her friends! It was also great for the parents, because we were in contact with Cynthia as well as Gary, the driver. Would HIGHLY recommend!

Used Cynthia’s Manhattan Limousine for the new wine tour that they are offering. We got picked up by a beautiful stretched limo with water available (Bring your own beverage) and the night started. Amazing time with my wife and friends. Took us to the Austin Winery and got to taste some amazing wines. The owner/​Wine maker did the wine tasting and paired each wine with delicious cheeses. Tons of information and tons of fun
Our driver was so awesome. Polite, professional and very helpful. We drove around and checked out the city lights and holiday lights around Austin. We will definitely be back. I heard they were coming up with a beer tour and I am planning on being the first one to try it.

Cynthia’s Limo is by far the most reliable transportation company in Austin!
I couldn’t be more impressed with their booking process over the phone, and friendly drivers! I will be sure to use them again in the future!
Thanks for always being on-​time and ensuring we have a great time!

We called this limo company on the same day (today) we needed a car to pick someone up from the Austin airport and within a few hours of making the appointment. Cynthia, the owner was so nice. She called one of her drivers to check his availability and called us back about 10 minutes (if that) back to us — super awesome!!!
They were able to do a pick-​up at short notice and they provided a Child-​seat as well, which was incredible. Others we called didn’t provide — so we were super happy Cynthia’s car service did. The driver was very professional and nice to my sister and her little kiddo.
Will be for sure using them again — when we need another car service.

Cynthia’s Manhattan Limousine is a professional, first class operation. I first booked another service in the area, but the owner wouldn’t respond to my emails, provide me confirmation, or return my voicemails. Cynthia’s automatic follow-​up reminders, contract, and constant contact were very professional and reassuring. This was especially important to me because I was booking the event long distance.
The driver David was also very professional and transported everyone timely and safely. I doubt I will have the opportunity to use her service again since I live in Tucson and the 50^th Anniversary celebration for my parents was in Austin, but I definitely would if the opportunity presents itself.

Please be wary before booking an important event with Cynthia’s. Our wedding went off without incident until the very end. Cynthia’s Manhattan Limousine failed to show up to pick up our guests at the end of the evening despite multiple confirmation calls from myself, my wife, and our wedding planner in the week leading up to the event.
The part that was most disappointing for us was the customer service, or to be more accurate complete lack thereof. Cynthia’s was contracted to be at our wedding venue beginning at 8:30pm for a 10:30pm final departure. After multiple hours of trying to get in contact with anyone from the company, the shuttle simply did not come to bring any of our guests home at the end of the evening.
When we finally got in touch with Cynthia’s the next day, there was not a drop of accountability to be found. The person we spoke with first blamed my wife and I for not answering our cell phones at 7:00pm on our wedding day and then proceeded to blame our wedding planner for triangulating communication, despite our multiple requests that she be the point person on the day of our wedding. Finally the person from Cynthia’s assured us that Cynthia would call us personally the next day because she was out of town on business.
Cynthia called me at 9:00pm on the Tuesday of my honeymoon. By this point I was already fed up with the situation and assured her that I cared far more about not ever having to think about the situation than I did about who was to blame. Cynthia made numerous excuses about the phones being down that explained their inability to pick up the phone on our wedding night as well as their inability to reroute another bus.
She also assured me that it was the driver’s fault and that this type of thing never happens to customers at Cynthia’s Manhattan Limousine. Well, it happened at our wedding and left a very bad taste in my and my wife’s mouth as well as all our guests. Please please please be VERY cautious before booking an important event with Cynthia’s. I’m sure that most non-​once-​in-​a-​lifetime events go off without incident. Our wedding, however, was dampened due to the poor customer service and even worse sense of corporate accountability at Cynthia’s Boo to them.

We are giving Cynthia’s 5 stars only because there aren’t 6 stars to choose from. From the initial booking to the final ride home it was a fantastic experience. They have great communication. Our extraordinary driver, Carl, took great care of us all throughout the event. He went above and beyond to make sure we enjoyed our experience. We all fell in love with him. Cynthia’s will be our only transportation service for future events.

I have used Cynthia’s Limos in the past. In fact, I became aware of them when I still lived in Austin, but didn’t use them until a year after I left. They were great then and, after using them the other day, I have to confirm that they are still fantastic.
I rang up Cynthia to ask for a car service to deliver my friends to the airport right after their wedding. They were leaving on their honeymoon, and I wanted the process to be that much more streamlined.
Sure enough, she quoted me a reasonable price and included a complimentary upgrade to their $ 80,000 Lexus LS460 — how awesome is that?
My friends had a wonderful trip. So, cheers to Cynthia.