We were very disappointed in the service we received on the day of the event, as well as with some of the interactions we had before hand. The food itself was very good, and their chef is friendly and talanted. However, the planner and on-site contact made several of my guests highly uncomfortable during the event and made us uncomfortable during the planning process more than once. There were things we wanted that they simply told us could not happen(we wanted toppers but the store they prefer to shop in was out of them, so we had to use runners instead), the coordinator didn’t read the table diagram or seating list, so the Bride had to place numbers on the tables on the day of the event. Worst of all, the staff was in a *huge* hurry to clean up and leave the venue. In the case of the bride & groom, their plates were removed while they were being congratulated, even though both plates were still half full. Guests felt rushed and in the way, as the staff broke down and packed up items in front of them, including favors, thank you cards, charger plates, linens & décor. People who arrived late found empty reception tables, décor being packed up — all while we still had dozens of guests. PLUS they forgot to bring 7 linens and had to go home for them(and told me I should have given them credit for going to get thm last minute). Even though the venue was booked until midnight & their contract stated they were supposed to clean and check all the rooms for garbage, left over items, etc, the caterers were long gone well before 10pm — before the couple departed. As a result, items were left behind, and the couple had to arrange to go and pick everything up after the ceremony. When we told them of our disappointment and that 5 different people complained about the staff(including a vendor), I was told I was a liar and that there was nothing to be done about it. Bottom line? Great food, not so great management, poor attention to detail, unprofessional communications. Would NOT recommend.
Nicole R.
Classificação do local: 4 Austin, TX
Hello I would love to express to anybody getting married in the Austin area to visit the website they are great and very easy to work with, I love them and i love the creative work they do. They are a one stop shop for all your wedding needs!!!