Butler Floors

What a pleasure working with Butler Floors. From the minute I walked in the door through the final steps of installation, everyone I dealt with was extremely knowledgeable, professional, and extremely easy to deal with. High quality product and service at a fair price. Watching them install the floor was like watching an award winning precision team. Great businesses of any size reflect management… Cindy and Rob are top shelf and it shows.

I don’t often post reviews but I was so impressed with the service I received from the «Butler team» I felt compelled! What pushed me over the happy edge was how above and beyond the installer went to make sure my surround system remained in tact after he had to unplug the components and move my thousand lb. cabinet. I told him not to worry about it. I understood that I might have to call a technician to hook everything back up. He assured me he would do his best to have it working before he left. He labeled all the cables before he dismantled and moved the components. Before he left he had everything plugged in as before! I was very impressed with his work ethic and very grateful that he went above and beyond! The carpet looks beautiful and I will be calling Jonelle when I’ve saved up for the next room!

I’m glad I went to Butler Floors for my wood floors. After searching all across Austin for hand-​scraped wood flooring, Cindy was very helpful and had a great selection of flooring. Interestingly enough, a couple of the other stores I went to had the exact same floor higher priced. We ordered the flooring and as promised it was delivered quickly. We would have given them 5 stars but their install pricing was considerably higher than my installer’s prices. I easily saved over $ 2,000 using my own installer and buying the glue and molding on my own. Their all-​in-​one pricing is convenient but it will cost you. Other than that, we’d definitely buy floors again from Cindy.

Just had floors installed by Butler Floors and they did an outstanding job. Cindy and Jenna are awesome in helping find the right products and price. Rob, the project manager was accurate in his measuring resulting in the project running smoothly. Installers were professional and skilled. Highly recommended this company. My floors look beautiful.

I had such a wonderful experience with Butler Floors! The entire team was great from start to finish. They are professional, helpful, and friendly. They also pay attention to the details. I am so happy with the work they did. I love my new floors! Thank you!

What a big job it is to get everything prepared to update flooring in your home. From measuring to picking the right floor, the process can be overwhelming. If these are your thoughts, then visit Butler Flooring!
They took the stress out of it and made it into an enjoyable experience. As soon as I walked in, Cindy greeted me and heard my wishes on what look I was going for. She did an amazing job at steering me in the right direction.
Rob did an an amazing job at making sure the installation went well.
My flooring was just completed today and I’m so happy! It looks amazing. Thank you so much Cindy and Rob — I’m glad I found your business!

I would like to thank such a great team at Butler Floors. It is our first experience with buying an older home and making it our own and the tile work that Rob’s guys did made a couple of old rooms look brand new! They did a great job! We can’t wait to get them back to complete more projects. Cindy & Rob are wonderful to work with! We highly recommend them.
Bonnie

We had Butler floors install carpet in four bedrooms, hallway, and stairway. We were completely satisfied with the project. Butler floors were willing to collaborate with us as we
were in the process of managing other home repairs. We are so pleased with the carpet, and the installation. I recommend them highly.
Rita T.

This couple knows how to run a business. She runs the store and he oversees the install. Both have fantastic personalities and great knowledge of flooring. Their prices are competitive with the big box stores, but the customer service is way better. It’s been six months since we got our wood laminate floors installed and we still love them. I tell everyone about Butler floors!

You can not beat the service provided by Butler floors! There was an issue with installation, that was not controllable by Butler. However, when the issue was discovered, Rob had a crew at my home within the hour. Despite how busy they were, they made sure that my floors were completed within the given time period. I will definitely use them for any future flooring needs.

Wow, what a great company! Great people, great installers! Couldn’t be happier, if you don’t use Butler floors you’ll pay more! The installers they use are the BEST in the business. Listen to Cindy, she knows flooring like the back of her hand! Couldn’t be more thrilled!

I had an excellent experience with Butler Floors last month in which I had hickory laminate installed in a space of about 1600 sq. ft. The experience was wonderful from the time the floor measurement was taken (was completed the very next day after I had requested it), to helping me select a flooring that would meet my needs (large selection and lots of patience with reviewing options), to the actual installation. The installation team arrived on time each day and began working immediately. They also cleaned up the house beautifully at the end of each work day. The floor is absolutely gorgeous, very good quality, and the price was very reasonable.

Spectacular! After visiting two big box stores, and have both of them mess up the quote, I found Butler Floors on Unilocal. (The Unilocalers NEVER let me down.) I visited the website, sent an email in and visited that same Saturday, even though they are technically closed. The owner was there doing some paperwork and could not have been more helpful. We ended up choosing a dark, hand scraped maple.
The installation crew is fantastic, they are friendly and keep the work area as clean as humanly possible. The quality of the install met even my high standards. I love it when I find a vendor that really delivers. I’d be friends with these folks and they are my flooring company as long as they are in business.
5 Stars really isn’t enough to express my pleasure with the entire experience from shopping, quoting, on-​time install, the crew, the quality of the product and the installation, and the attention to detail. A++++.
Tips: Cover your smoke detectors with plastic wrap on the day (s) of install so the saw doesn’t set them off. Cover things like TVs that are wall mounted. Pack up little stuff. I rented BungoBoxes to store my things while the house was being remodeled, I cannot tell you how happy I am I did that. Things are safe and dust free and they deliver and pickup the boxes. (See my review for BungoBox.) This small investment of time makes everything go much smoother for everyone.
Please folks, skip the big box stores and give the local businesses a try. I got a better product from Butler, with quality installation, at a very nice price.
We are thrilled with my new floors.

I went to Butler Floors after totally being blown off by another flooring company.
I was greeted by the owner who was super friendly and directed me to exactly what I was looking for. I met her husband and he said he would call me the next morning to schedule a time to measure. He did. Everything worked as it should.
The crew that showed up was also great. … They were friendly, respectful and they knew what they were doing. My living room and two bedrooms were knocked out in two days.
I love my new floors!

We had the carpet in our bedroom and master closet replaced. I got a few other quotes from around town and Butler Floors was definitely competitive. Cindy was very helpful in the showroom and coordinating logistics, and Rob was also wonderful. Everything was like clockwork and our floors look beautiful.
Save yourself some shopping-​around time, and just go straight to Butler Floors.

We used Butler Floors for a condo we have in Austin. We are out of town and our son was handling the details. They were fantastic — had an issue with the French doors not opening if the floors were installed and they found someone to adjust the doors to make it work. The installation was beautiful — excellent work, great communication — key for out of town parents entrusting a whole condo laminate floor installation to their kid. (0:
We selected Butler Floors based on Unilocal reviews and they did not lead us astray. Great work, great company and if we ever need any additional flooring in Austin, we will go right back to Butler.
Thanks guys!

I must say the Mannington wood floors look pretty dang beautiful. However, and this is nothing to do with Butler Floors, I miss my carpet. My home has become somewhat louder and different. I cannot put my finger directly on it, but it is definitely a big change. I have always had carpet in my homes, apart from the stained concrete renovation I did on a house many years back. So, it may take a little getting used to. Their installers were very efficient and precise. Many of the rough cuts around doorways and such were perfectly done. I opted to have them paint the shoemold, which ended up being an additional $ 210. There is an option to do this yourself and I think I should of done so myself, since they knocked that out in less than an hour. I guess you pay for being lazy. :)
Just two little dings in my experience. One was, there was almost a full box, about 90%, of hardwood was left over as «attic stock». That worked out to be at $ 8.79 about $ 200 bucks in excess. this very well may be standard in getting floors done, but I wouldn’t know. It is for repairs etc. The second was after the work was completed and I emailed them that the floors looked great, I got a response that I would receive my final invoice in a few minutes. A couple of days later, I emailed them to remind them that I hadn’t received the final invoice. The next day I did get the invoice and the following day a phone call asking for payment… or as I was reminded it was the end of the month and they were calling everyone who owed them money. It was an awkward moment. I only had the invoice for 24 hrs and was certainly planning on paying it once I fully reviewed it. Kind of left with a feeling that I got a call from a bill collector for a bill presented just 24hrs before, which I had to remind them to send to me.
Notwithstanding those two issues, they do extremely good work. The floors are «delicious» as my Suzie and friends who have seen it. They have a great deal of options and stand by their work. I would definitely give this local business an opportunity to work with your budget and flooring needs.

My personal experiences with Butler Floors are yet another testimony to how wonderful this locally owned business is.
I was time constrained to redo the flooring in my master bedroom and walked into the store with a few ideas in mind. I worked with Cindy to narrow down options and she not only made sure I didn’t miss anything good in the showroom, but also that I knew what was on sale. I really appreciated that she was conscious of both my tastes and my wallet. When it came time to install, Rob (Cindy’s husband and co-​owner) was there to make sure the install went smoothly and ensure I was satisfied. About 2 years after the floor was put in, my house cleaners damaged the wood floor. Cindy jumped in and connected me with a reputable repair team and made sure that I had enough spare planks to do all of the necessary repair work.
My husband and I are house hunting and I’ve already told Cindy that they will be reflooring my next home!

It’s been a few months since I bought carpet from Butler Floors, but the excellent service I received from Rob and Cindy is still fresh in my mind. We had new carpet put in our upstairs bedrooms, and I couldn’t be happier with the result. Cindy helped me pick a nylon carpet that has all the look and versatility of sisal, but none of the icky feel and difficult maintenance. Rob came out himself to do the estimates, and their long time installer did a very professional job.
Since installation, I’ve spent an embarrassing amount of time rolling around on my son’s floor. Who knew carpet could be so awesome?

Just purchased wood flooring from Butler Floors and couldn’t be more ecstatic! I have to admit, I think my house looks pretty sexy.
Rob and Cindy are a great husband and wife team. This place is family owned and it feels exactly that way. Friendly, open, honest and welcoming. I spent probably 3 – 4 months asking many questions, sending many emails, being very indecisive (big surprise!), and picking up/​dropping off many floor samples without any complications.
Rob and Cindy were always very responsive, patient and helpful to all my questions and concerns. Cindy even sent me numerous client pictures of the wood floors installed to give me an idea of the look of the wood and the different variations wood sizes (5 inch, variable widths).
They do installation work too, which honestly I regret not going with them (the work probably would have been finished quicker with less mis-​communication and pricing issues, lesson learned. to be saved for a different review), but would not hesitate to return if I needed more flooring material. 5,000 thumbs up for Butler Floors!
Oh and btw, I also did my research on the pricing of the wood I bought from Rob and Cindy and they were by far the lowest price, quadruple bonus points!