Bell Lake Creek

I would give them zero stars if I was able. I first lived here under the Presidio management and things were fine. Our move from the one bedroom to a two bedroom was messy but I thought it was okay. Bell management took over and renamed the complex Bell Lake Creek. Since July of this year they have done everything short of kicking us out to make us feel unwelcome. They insisted on doing a remodel while we were here. The two day job turned into a week. They dented our energy saver washer, they didn’t fix it. In Texas you have to give notice 60 days from the end of your lease. They never gave me a renewal notice. When I went in to give notice and pointed out I had not received a renewal notice they tried to tell me sorry and that my lease was up days before it actual is. We had to go in to fix our rent bill because even after I went in the month before and they saw the computer had the wrong end of lease date, they didn’t change it. To top it off, today two and half weeks before we are due to move out, maintenance showed up to do an unannounced move out inspection. Again we were supposed to be given a notice and they did not. Now they want to come in our place by the end of the week to determine what needs to be fixed. If you move in here be aware that the office isn’t here for you, you just get in the way of their days of doing nothing.

We just moved into the complex and so far everything has been great. Initially when I called to inquire about the complex I spoke with Marvin. He was extremely friendly. Through out the application process to the actual move in, him and Stella showed extreme professionalism and made sure we had a smooth move in. We had some minor bumps but both of them made sure the issues were resolved. We are renting the biggest 2 bed/​2bath. I must say it truly feels like a small town home. It’s got enough space and makes you feel like your not really in an apartment. The master bedroom has a good amount of space. It fits my large king size bed and massive dresser and leaves plenty of space on each side. The guest bedroom is also a good size. It’s not small like guest rooms typically are in apartment living. There is plenty of storage space. From the pictures and when we first saw the kitchen we thought we would be in trouble. But after putting things away, we are finding that the cabinets are deep enough and can hold a lot plus there’s several other closets through the apartment for storage and have a good amount of space. They are pet friendly and accept American Bulldogs which was another bump when looking for an apartment since several places have banned Bulldogs, pits, and several other breeds because they are considered «vicious». The bark park they have is fenced in and is huge. It’s not a flat area and actually looks like it was a water reservoir of some sort but it’ll give your dog excises by running up and down the hills. I’d say it’s a better bark park then a lot of complexes that claim they have a dog park. You know, the places that advertise dog parks that have agility stations but then you get over there and see it’s a 13×13(bedroom) in closed area and you find your dog more interested with looking at someone’s flower pot sitting on a balcony.
The only negative I’d have to say is I did see reviews about the noise issues and walls being thin. I can say that our first night there we were able to hear our neighbors entire fight word for word. A couple nights after we had to listen to the same neighbors dog bark for hours. However, we do not hear foot steps or stomping above us or normal talking voices on a day to day basis. The last thing I have an issue with is if you go with the largest 2 bed 2 bath and have a attached garage, you will have a mud room access. So if you park in the garage, you walk into the mud room where your washer and dryer will go then that leads to the kitchen/​short hallway area. We found out the hard way that new model washer and dryers will not fit. You literally have 30″ in depth to fit a dryer before you block the door that leads into the garage. Most high end dryers are now between 29″-32″ then after adding an additional 3inch gap for the coil… You will be over the allow amount. So you can have the high end washer and dryer in that room but unless you can switch the units around and crisscross the tubing or if you just don’t use the garage access door then you won’t be able to put high end washer and dryers in there. It’s not deep enough.
That’s about all I’ve got for the complex. I rated it a 4 because again I’m new here so I couldn’t give it a 5 just yet. I’m hoping my year lease will be a great experience and after a year I can update this to a 5 star.

This is really a horrible apartment complex.
We visited this property and the floor plans look great and the upgrades look great too, we really thought it was going to be a great apartment for us. HOWEVER, this is just the surface. The windows and wall barely filter any noise. So we could hear our neighbors have a normal toned conversation and clear their throats. The dogs outside bank all the time and even though they are 50+ yards away, it feels like they are right outside your window. When we first moved in, we asked to move to an apartment away from the dogs. We were told that we could, but we would need to start a lease at the current rates, over $ 100 more than what we were currently paying a month for the exact same floor plan after living their a week. We thought about it and then my wife got a job downtown so we bit the bullet and paid the fee to end the lease and moved closer downtown. We would have dealt with the commute if living at that apartment wasnt so miserable but it really was the worst apartment Ive ever lived in. Once we broke the lease, we noticed all the same floor plan apartments were now back to the price we were paying so I dont understand why they didnt just let us move apartment for the same price.
The office staff is always changing and I had to explain my situation to several people. Of the 6 or so people I worked with, 2 seemed to care and tried to find solutions. Unfortunately they either disappeared or had to refer me to manager. No one here is empowered to make decisions, they always have to wait to hear back from a higher up.
This complex was priviously called Presidio
Just stay away, plenty of other options.