Autozone

Autozone is my battery place. I buy all my batteries here so I know where my warranty is when the battery starts to die.
I rolled into Autozone at 9:20 and Rusty greeted me. I told him I needed a battery and he grabbed his voltmeter and hooked it up to my truck. Once he determined that it was the battery causing the problem he went inside and looked me up. My battery was a year out of warranty but I still qualified for a prorated credit of $ 78. (Yay warranty!)
Rusty put the new battery in and I would’ve been out the door in less than 20 minutes but he noticed the thing that holds my hood up was broken. I purchased that part and he fixed that for me too at no charge.
This level of service is why I come to Autozone. Thanks Rusty!

thank you
and
kudos to robert
the malfunction indicator light led me to auto zone on burnet road this
holiday weekend
back-​to-​back visits
robert offered excellent service to me both times
he was composed and courteous even when the lines were long and the store was busy
he gave me good information and i left the store with two free printouts of the cel code
it is really nice of autozone to offer this service
the holiday weekend is not a bust now!

Had a good experience here today, they checked stock on an item and held it for me and suggested a better solution to my problem. Wasn’t really much of an upsell for you salesman types — just 1 buck. Answered all my questions without rushing me.
Good work team.

I’ve gone here numerous times in the past year for various reasons: battery; wipers; air filter; and check engine light (x2).
I’ve been treated fairly and courteously on almost every occasion. My only gripe is that they guy who replaced my battery scoffed at my measly $ 8.00 tip for changing out the battery for me.
He made me feel like an idiot for only having $ 8.00 on hand when my battery died. I felt bad for a while and I almost went and got him a larger tip, but I forgot about it.
Yes, I was grateful to you for changing the battery for me. But dang, don’t make me feel stingy for not giving you $ 20.00 (or however much you were expecting).
I’m sorry okay? The next time I «schedule» a break down, I’ll make sure to have more cash…

The guys at Autozone were super helpful today when we needed to replace 2 burnt out bulbs in the front and back of out SUV. Travis helped us figure out the right bulbs out of a dizzying array of options that had caused us to buy the wrong ones in the past. Thanks guys!

This place is great — had a dying battery and went to replace it. It was a rainy, cold weekend and I would have gladly paid someone to take care of the mess for me but I put on my big girl panties and went to get a new battery. As I’m googling the battery needed for my car make/​model, I realize that they can DO THAT FOR ME and sell it to me straight from the counter. Sure enough, they did a little typing of their own and pulled up some options for me. I said, «no, pass, YES, and thank you.» Next thing you know, the guy is installing the battery for me and I walk out of the store in about 15 minutes total. It took almost 7 minutes to watch the YouTube instructional video — so save yourself some time and just get it changed here.
Thank you!!!

Douchbags. Buncha rude kids playing on their phones instead of working there right now.

Have been back in several times. The manager is very friendly, helpful and aware. Needed a car part and even though I could install it myself they insisted they help, which made the install easier for me. Thanks Guys!

They Sold me a defective battery. No biggie, stuff happens. I returned the battery and the guy wouldn’t give me a refund until they could fully test it. That is understandable as well even though I had test results from a shop showing it was bad. Unfortunately I wasn’t able to come back to the store and collect the refund for ⁴⁄₅ days due to my schedule.
I walk into the store and some guy is immediately a jerk to me because I’m trying to collect a refund on a battery that I did not have with me but had previously left there. He basically makes me feel like I am trying to scam the store and can’t understand why I wouldn’t have gotten the refund the night I returned the battery. He make me feel like a complete idiot and argues with me while the other employees sit and watch. Finally, the guy asks for my phone number after 5 minutes of arguing which gives him all the information he needed from the computer. Unfortunately he thought it was a better idea to talk down to me for 5 min than bother to ask for my number when I first walked in the door.
Money was finally given to me in complete silence. I have never been treated this poorly by an employee in my entire life.

Walking into auto parts stores is usually a major source of stress but I was shocked at how easy this was! Jeff was a huge help and carefully explained what I needed to do to change my battery. He genuinely told me what I needed and what I didn’t and was concerned with showing me the cheapest way to get the job done.

Came here when i needed a tire pressure gauge for my car. The employees there guided me to the tire section and recommended your run of the mill tire gauge. They even discouraged me from spending more money on a digital one as they are not reliable. The store itself was clean, and well organized. I also appreciated their assistance and tips in terms of tire care.

Maybe it was just today or maybe it was just this guy, but he was the least helpful person I’ve ever encountered. If you need a fuse, just be damn sure you know what kind and where to look for it. Pretty rude too.

They have installed bulbs, wires, and whatever I have needed for just the cost of the parts. I have never had a problem with their work. The employees have been quite friendly as well. I would highly recommend going here.

. They DO NOT «DIAGANOSE» anything! Any bozo can hook up a mini scanner & read codes. Just because you retrieve codes does not make you a technician! The good ol’ «sounds like it could be be this or sounds like it could be that» is a speech they are known for, I mean seriously? That gives me the impression that they have no fkn clue as to what they are talking about.
People, like seriously go to a shop & pay for a diagnostic fee & find out the ROOT cause for any concern you have with your vehicle, Otherwise you will find yourself spending money on things you may not need & be pissed off at the fact you just spent $ 300 on these junk parts when all you needed was a fuse. I know we all live in a cheapskate era nowadays but get real.
Im just writing this review because they cost a good friend of mines a great deal of money for «recommending a part, based on a code reader they use to DIAGNOSE».& now his car is in the shop, broken down & ‘I” am outta money. Some friend I am…

I was stranded in a parking lot with a dead battery. Boo! Got a jump start and drove straight over to the Autozone. They tested my battery, confirmed it was on it’s last legs and told me it was still under their warranty since I had purchased it from them 2.8 years ago. And they replaced it for free! Yay!
When you buy parts there they will install many items for you without additional cost, including batteries and wiper blades. That’s why they will always be my «go to» auto store.

Sadly, I don’t know how to fix anything in a car. That’s why I’m an enormous fan of this store. I have had three excellent experiences in the past year. They have installed bulbs, wires, and whatever I have needed for just the cost of the parts. I have never had a problem with their work. The employees have been quite friendly as well. I would highly recommend going here, especially during off peak hours. The employees seem to be car enthusiasts who enjoy their work.

I don’t know much about cars, so I’m always anxious going into Autozone. I try to do my research and talk to people who know a lot more than I do before walking in, so I“m not completely clueless.
I’ve been here before for small stuff (wiper blades, antifreeze, etc) and usually get one of the nice employees. Whenever I need the most help though, I always wind up getting the one employee here who acts like he hates his job and everyone else. As soon as I need a battery or to have them do a diagnostic test, I get the guy who completely ignores me, takes calls in the middle of helping me, and talks down to me. He also overcharged me for my battery (you get a discount for bringing in your old battery), but I just wanted to get out of there as soon as possible and didn’t argue with him. I’ve started going to O’Reilly’s instead, but sometimes I have to drag myself back to autozone if O’Reilly’s doesn’t have the parts I need.

When I like to «get in the zone,» I come here.
Everyone is so helpful here when I show up and say something stupid like, «hi, I need those sticks that move back and forth that go on my front window.»
«oh you mean wiper blades?»
«sure, whatever.»
I have a leak in my transmission, and it’s easier to keep filling it up than to get it fixed. So I am at auto zone often, mainly to pick up «tranny fluid,» which sounds really gross.
I have to admit, that when I go to auto zone, I make it a point to fix my car in the parking lot. I like to feel cool and fit in, even in a goofy ass tutu or pigtails or whatever I’m sporting on that day.
So, yes. Autozone is helpful, doesn’t make me feel dumb, and they are always running sales on cool useful shit.
Get in the zone!

There’s something about going to Auto Zone that almost immediately sets me on edge. Maybe it’s that somehow, even though aisles are clearly marked, I still have to ask for help. Maybe it’s because I feel like, for the majority of the time, I get talked down to.
Either way, this was (in comparison) one of my worst Auto Zone experiences I’ve had. So, that’s saying something.
We went in for a simple tire pump. Couldn’t find any. Waited in line. And waited in line and that was followed by waiting in line. Mind you, there were only about 4 people in the store, and there were 3 people working there, so I’m not sure what the issue was.
Finally we get up to ask where the air pumps are. They very nice guys shows us over to them. They’re out of most models. He goes back in the back to check backstock.
«Nope, that’s all we have.»
«Well, we found this $ 20 model that looks pretty good.»
«Oh yeah, that should do you well. Come over here, and I’ll ring you up.»
At this point, I’m thinking, «Sweet, we’ll get outta here without too much fuss.»
Then the phone rings.
The guys who’s helping us proceeds to take not one but TWO phone calls as we’re standing there in front of him at his register. I begin to see the issue. More and more, these guys are taking phone calls and helping people over then phone, while making actual paying customers wait.
We finally see the cashier open up and bolt toward him. The icing on the cake? He rings us up and charges us $ 29.99 + tax for something labeled $ 19.99.
«Uh, this was priced at $ 19.99.»
«Oh, it was probably mislabeled or in the wrong spot, because there’s no way this one is just $ 20.»
At this point, I’m done. Give me the fucking thing, and let’s get the hell outta here. The only reason this isn’t one star is that the guy who started out helping us was actually really helpful. Except for when he answered the phone. And when he failed to see that our $ 20 air pump was really a $ 30 air pump.
i think I’ll stick to Pep Boys.

I couldn’t have been more impressed with this Autozone. They went above and beyond the call of duty to help us.
We went in there to find a battery. Actually, we were just being cheap. We wanted our battery tested for free (Lamb’s Automotive offered to test our battery for $ 20.00. See my review
).
We wanted to rule out that it was just the battery was bad and not the alternator.
Anyway, Jesse was super helpful. He greeted us right away, tested our battery and our alternator for FREE! He didn’t have to test our alternator, he suggested that he could do that on his own. Great!
My only qualm is, I don’t think their testing equipment is very accurate. It took him several, several times to get a good read on the battery and the alternator.
He told us that it was most likely the alternator. Which we found out later it wasn’t.
He could have tried to make some money off of us by selling us a battery, but he didn’t. He truly thought it was the alternator.