Charles Maund Volkswagen

My experience with Charles Maund VW was nothing but exceptional. I had the pleasure of working with Terry Fitzgerald, who was so helpful. I needed a car fast, and he was able to do just that for me, and more. He was a great communicator, very informational when it came to everything I needed to know about buying a car, and just plain friendly! I would highly recommend this dealership, and the service of Terry Fitzgerald in particular.

I recently returned and renewed a lease, Terry Fitzgerald greeted us with a smile and was helpful throughout the entire process. We took a test drive and he had all of the info ready to go when we returned so we could make decisions.
Terry did not have to help us, but we are so glad he stepped up to offer because he genuinely was interested in advocating the best deal for us, did not pressure or use the typical car salesman approach which we appreciated the most.
Ask for Terry when you go to Charles Maund VW.

Great customer service! Terry F. is the salesperson to go, I bought a golf and gave me a great price and really took care of me.

I bought my pre-​owned VW Jetta from Don Owens at Charles Maund and I cannot speak highly enough of the great customer service he and the entire team provided. I walked onto the lot and was immediately helped by Don, who patiently listened to my wishlist before pulling around the car I ended up buying. The car had everything on my wishlist and I was able to take it out for 2 test drives alone. Once I decided that I liked it, Don and the team were endlessly patient as I navigated the car-​buying waters. After negotiating back and forth over a couple days, we arrived on a great price and decided to sign papers. The actual buying process was as easy as it gets, taking under an hour. Bonus points go to Erica for her help finding financing at a lower rate than even my credit union offered! I am so happy with my new car and would definitely recommend Don and Erica to anyone.

Went with my neighbor to buy a Tiguan. Matt is a great salesman! Not pushy at all.

I purchased my new car from Charles Maund VW two weeks ago and worked with Jean Claude Moughanni. He was so friendly and helpful in a very comfortable way. I didn’t feel pressured or forced toward any one car and he was happy to show me the cars I wanted to see. He made the whole thing such an awesome experience and even brought me some pizza while we waited to prevent any risk of getting hangry! Totally great experience! Thanks!

Bought my first car here, a 2016 GTI. The minute I walked into the door the service was awesome. Was greeted and offered water or a snack. Coming from a Mazda it was a totally different expierence. I had the pleasure of working with Terry and it was incredible how much he went the extra mile to help accommodate my needs. Completely recommend him if you come here. You are always going to have more people write bad reviews than good because this is a great outlet to complain, especially with dealerships! Not many write reviews when they are satisfied. The dealership was clean and tidy when I was there, not sure if all dealerships are open until 8pm but that was nice too. As always it’s best to shop around, but I had a great expierence here and I’d recommend at least stopping by

I recently leased a new Jetta Sport at Charles Maund and got to work with Terry. While the process itself was a little more complicated than expected, Terry was on top of everything and made the process go by smoothly. He was really great to work with and just an overall great person. We never felt rushed or pressured, and Terry was very knowledgable and wanted the best for us. I would recommend anyone going to see Terry for a great car buying experience.

I had the pleasure of working with Terry Fitzgerald at Charles Maund this week. He was friendly, honest, and an advocate for me during the purchase of my pre-​owned Passat.
Terry introduced me to his manager, Johnny Jarrott, who is also a friendly and honest man and helped me get the best deal.
I interacted with a few other dealers during the buying process and went with Charles Maund because of their large inventory, the professionalism of their people, and their prices on cars. I would highly recommend going there to purchase a Volkswagen.

This is the second time I’ve purchased a car from Charles Maund and I was wowed by the service once again!!! Joy Baello greeted me w a smile and was on the ball right away!!! She listened to my needs and literally pulled the rabbit out of the hat!!! Once again, a very satisfied customer! Thank you Joy and Charles Maund Volkswagen! You rock!

Buying a car? Don’t buy a Volkswagen. Plan on buying a Volkswagen? Don’t go to Charles Maud Volkswagen.
Seriously.
I have a 2012 VW CC Sport that (after the TDI scandal) plummeted in value overnight. I have tried to trade it into a number of dealers, that just do not want to resell it (I don’t blame them). So, they’re offering me auction value for the car. Also, some dealers won’t even take it in because the car currently has a «Stop Sell Recall» on it. Basically it’s a safety recall that has no remedy.
So, I call Charles Maud VW and leave a voicemail after hours explaining all of this. I explained I cannot seem to get out of this car because of their scandal and because there is a recall that apparently has no fix.
I get a call back from a «Sales Manager» by the name of Joy. She assures me that she would «help» me out. They want me to be a happy customer. They have a 2014 Ford F150 I am interested in, so I figure why not. I head down and take a look at the truck. She takes my car to get appraised.
An hour later, they offer me the lowest trade in value from any of the dealerships i’ve gotten quotes from. I looked it up on NADA and they literally gave me the number next to «rough condition» — and I assure you, my car is not rough.
Charles Maud knows they can’t resell this car, so they offered me the exact same (but less, actually) as every other dealer. They didn’t «help me» in any way shape or form. They offered to take $ 300 off the price of the Ford, which is laughable considering that model is selling for far less than other dealers. Hey Joy, when we first met, you mentioned you were not getting hits on that Ford. I wonder why?
Anyhow, avoid this place like the plague. I won’t even go into the service center here, which I have had to goto a number of times. It’s abysmal as others have said.
Thanks for wasting my time.

Amazing experience with Joy Baello. There was no pressure to buy. She worked with our bank to get our loan on the terms that we needed it to be. We love our 2011 VW Tiguan! I was in the market for over a month on Carvana, CarMax,
, autotrader… I decided to go local and reach out to my local VW dealer here and I’m so glad I did. I even got a better deal than I was looking at online. The kids area is also a great addition to any dealership. Thanks again Joy!

I travel multiple states and needed an oil change, so stopped in.
The staff was extremely accommodating and expedited the entire process. While doing the service they found a mistake from the prior oil change from another dealer and fixed it right away. Phillip was great and highly recommend if you need parts or service.

Jean Claude Moughanni gives outstanding service with a smile! He doesn’t miss a beat! He is super knowledgeable in his area of expertise and completely, and successfully aided in my purchase of my dream car! He is thorough in his descriptions and doesn’t push or pressure! This man is the one to see at Charles Maund Volkswagon !!! He’s one of a kind with an awesome mind!
JR is coming up in the industry as well! Great guys, great car, great team! A+

Shelly is the best! I try to ask for her when I can, cause I know me and my Bug (Dr. Pamela Isley or Ivy) will be in good hands! She is very knowledgable and keeps you updated about your service. Always gives me a good heads up on what to expect, regarding time and prices. I was having some trouble the other day but Shelly jumped right on the issue and everything was easy breezy!

I purchased my Passat TDI here about 2 years and was very pleased with my purchase.
They have serviced my car here since then and I have enjoyed the experience very much.
Good people. Excellent communications.

We deeply regret purchasing a VW for many reasons, and this dealership is chief among them. Despite the fact that our 2009 VW GTI (with only 34k miles) has a very serious ABS module failure, this dealership is the worst when it comes to customer service. We chose to not repair the ABS system with them because we found an honest, VW-​enthusiast run shop in Austin. But VW had to repair a recall, so we let them do that. (By the way, they charged us $ 200 for the diagnostic. Super.) When we picked up our car, they’d moved the mirrors and seats and didn’t replace them. The floors were not vacuumed, and they did not use the repair shop mats you usually see when you pick up your car after service.
With all of the backlash regarding this company, you’d think that VW dealerships would be bending over backward to please those who ALREADY own a VW so you could keep them in the family. Not this one.

I visited Charles Maund Volkswagen last week with every intention of buying a new car. Unfortunately, the salesman did not seem the least bit interested. He provided no assistance on the lot while I was trying to figure out which model was right for me; he sent me on a test drive unaccompanied so he could stay back and haggle with another customer; and he wouldn’t budge on the price of the vehicle after his initial offer, even though we were only a few dollars apart. On top of all of this, the trade-​in manager was overtly combative.
Long story short: If you’re looking to buy a new Volkswagen, go see the friendly sales staff at Hewlett Volkswagen in Georgetown. The extra 20 minute drive is well worth saving yourself the headache.

For service: go somewhere else!
First of all i had an appt and was planning on waiting for the routine service to finish. Thinking an hour max, you know, since i had an appt. I go in and the guy asks why i’m there, tell him my 30,000 serrvice and also my air bag light was on (which has since been a vw recall), he tells me it will be ready in 3 hours. I was surprised by this and he said, well if you made an appt… to which i replied oh, ok, i did make an appt. And then he told me… well, it will still be ready in about 3 hours. wait what? I still agree to wait and in reality it did only take a little over an hour.
…however when we go to pick it up i ask what was the issue with the air bag? To which he tells me oh well that’s another issue you’ll have to make another appt and come back in. Wait what? I’m telling you, the vw dealership my air bag light is on and you let me drive it off the lot? But by this point i was done with the place and we leave. Think that’s bad enough? oh wait…
So I didn’t drive the car the next day and the morning after I go to get in my car to drive to work and what do you know, the car won’t turn on. Could my battery have died on it’s own without having gone to get a service and it being worked on? Sure. Likely? Probably not. When we call the vw service he says you know you can never tell with batteries… 150 $ later for a new battery from AAA and I will never go back to this place.

Thank you, Chad Miller, and CMVW, for working with us to get us the exact car, and options, we desired, at a stellar price! You destroyed your competitors offers! It was not even close to being a comparison! The straight forward pricing, no pressure, and fair trade value offer, were refreshing!
As soon as I received my first email communication, from Chad, I knew that I wanted to do business there! The level of courtesy, professionalism, and fair pricing, is evident, from the onset! Chad continued to work diligently for us, even when we were flip-​flopping on what exactly we wanted, even staying open, after hours, for us, without any hesitation! Once we zero’d in on the car we desired, we literally had a inked deal, in like 15 minutes!
The no-​pressure sales tactics continued in the finance manager’s office, where all of our options were laid out, in a straight forward manner. We were NEVER made to feel like we HAD TO have any add-​ons, at additional costs. When we wanted an explanation of any part of the warranty, or contract, we were given proper explanation, or time for consideration.
The make-​ready guys did an awesome job of making the car look great, under challenging, rainy, conditions.
Chad was extremely thorough in explaining all of the features, at delivery, and once again, stayed after closing, without making us feel rushed.
Our experience was completed, when Maria Espinoza, (Internet Mgr), ensured that we were completely satisfied with all aspects of the sale, and delivery. She was sweet, and a pleasure to wrap things up with!
This was, hands down, one of the best auto dealership experiences we had ever had! I highly recommend them!