Autozone

Always thought this was a good store until today. First of the month I bought 3 air filters. Got one and two were ordered One came in and the other never did. Came by today to check on the outstanding one. Was told I already picked it up. Really? Then why don’t I have it? Nice way to jack up your profits. Order stuff for folks, make them pay for it then tell them they already picked it up.
Found the filters on Amazon cheaper and Amazon GUARANTEES DELIVERY

I’ve been a fan of AZ for many years. The crew at this station are really top notch. Superb on all levels. I’m always immediately greeted when I walk through their doors and if I ask for assistance on anything they are there for me. I never get the feeling I am «bothering» them, because they are professional and respectful.
Check this out. I always go here for wiper blades, and, I can honestly say that I haven’t changed my blades in years! Why? Because whomever waits on me here always volunteers to change them out for me. No joke. Tonight I went in and got the same stellar fabulous treatment. My tech was changing out my blades and another guy walks out to change out the opposite side. Next thing you know another dude walks out to offer assistance! You ain’t gonna get that treatment from the competitors! AZ rulz!

A manager named Chad, helped me replace my old license plates today. He was super nice and very helpful and he not only went out of his way to make sure I bought the correct stuff, he even put the plates on for me. I really appreciated his kindness and it prompted me to write this review. I figure its about time, since I’ve always had great customer service in this store. I’ve been coming here for 6 years whenever I need car related things.

I needed one of my headlight bulbs replaced and just couldn’t figure it out by myself– in desperation I called Auto Zone and asked if someone could please please replace my headlight for me. James answered and immediately said it was no problem. I headed over and in less than 10 minutes James had my light fixed and I was happily on my way– I had no idea that I would receive such great customer service from an auto parts store! Thanks guys!

My battery needed jumps two days in a row so I came here to get it replaced. Daniel went above and beyond by helping me replace the battery, a corroded terminal, and even cleaned all the old bits to make sure it didn’t get bad again.
This is why I always come to Autozone. These guys and gals rock.

I have a Mercedes which had a dead battery so I called Autozone and spoke with Richard. He told me that they not only had my type of battery in stock, but that he would hold one for me. I mentioned that my battery lies underneath a cabin air filter cover, as well as is connected via mounting bracket. He said no problem and that he would take a look at it. I jump started my car, headed down the street, and was promptly met by Richard at the front counter. He took a quick look at my battery and offered to test it first (even though I wanted to just replace it). It barely registered an acceptable voltage reading, so I had him install a new battery, to be safe. It only took him 10 – 15 mins and the new battery was installed, complete with terminal grease and pads. This included the removal and replacement of the air filter cover and mounting bracket! Superior customer service goes a long way these days. I highly recommend Richard at this Autozone for your car needs. Would have cost me $ 500 at the dealership for sure — I «only» spent $ 150 for the battery there!

Always great customer service and great prices. More times than I can count they helped me get what I needed and saved my money; even when they found that I had a warranty that I did not know I had.

My left headlight went out over the weekend and I stopped into the store to get a replacement fuse. Sales associate, Rebecca, showed me where the fuses were located in the store. We started talking and she asked if I knew for certain if it was the fuse because it could also be that the light bulb had blown out. I told her I didn’t know and she proceeded to walk out to my car to check the fuse box. Turns out, it wasn’t the fuse but in order to check the light bulb, my battery had to be removed before you could get to the bulb. Rebecca went back inside the store and when she came out, she had her tools with her and started removing my battery. WOW! She then located and removed the burned out light bulb, replaced it with a new bulb and put my battery back into car. This lady went above and beyond customer service! She could have just told me I needed to get the bulb checked out and sent me on my way but she took the time to address my issue. I have since told 3 people about my experience at this store and every person was amazed at the level of customer service and professionalism this young lady showed me. I walked out of that store with my $ 11 halogen bulb replaced and I will gladly be back in the future.