Austonian Appliance

Horrible. Combo of poor customer service skills and lack of basic knowledge of how a dishwasher operates. Dishwasher’s friction pads had broken off, causing the dishwasher to fly open every time, not even close to how it normally worked. He spent 5 – 10 minutes there and said the dishwasher was fine, that’s how they work. Reported nothing wrong and left. He cashed his deductible check that day/​night which seems to be a common occurrence. Good thing I have a home warranty, I called them back and requested another repair company come out on their dime. A new tech was assigned, he called and I explained the issue over the phone. He said he knew exactly what the problem was, brought the friction pads with him and installed it in 10 minutes. Please stay away from Austonian Appliance. You stand a better chance of watching a YouTube video on how to diagnose your problem and repair it, than this guy does.

complete rip-​off over charged us and said he would give us 100.00 back for the 20 minute repair that he charged over 200.00 for he cashed the check the same day and we haven’t had any response to texts complete unprofessional and not a man of his word RUN!!!

Awful company… Be careful it’s scam!!! Isn’t free estimate. I found it in craigslist and doesn’t say anything about charging for an estimate. BE CAREFUL. They didn’t fix my appliance. No experience. Couldn’t even put my machine back together.

Don’t waste your time and money. We paid just over $ 200 for nothing. Our fridge is still broken.
After getting another quote I was told the part Rick said was needed was not even accurate.
Also, he tried tocharge us an extra $ 250 for the part. On top of that he came out after we had
already canceled the appt. Very shady business.

DO NOT use Austonian Appliance. They will rip you off! Their «mechanic» RIck Guarza is unqualified and will take your money and run. He charged $ 475 to install a commercial dishwasher. The job was done so bad that I ended up having to pay another mechanic to come out and clean up his mess. I am baffled as to how this company is still in business. Save yourself the time and money do not do business with this company.

No, just no. There is definitely something shady going on with this company. Like other reviewers, the price was super expensive but they were available to fix my oven within the same week. I received a quote. When it came time to pay, the invoice showed $ 100 more than originally quoted. When I questioned the tech (not sure of his name-​it may have been the owner), he said it took longer than anticipated, hence the charge. Had I known, I would have gone with a different company. He agreed to take the original quoted amount as payment (paid cash-geez.don’t try to pay with a credit card, their fees are outrages!) but the whole thing seemed shady to me.

Rick Garza took $ 75 service fee and spent about 20 minutes and did not seem to have a solid knowledge of how to fix our GE down draft vent. He told us his estimate was that we might need $ 350 worth of parts and labor but that he also thought there was a 50 – 50 chance that even that would not fix it and if it didn’t we could not return the $ 350 parts and would need another $ 650 parts and labor.
When I asked how to get something more than a ⁵⁰⁄₅₀ feeling, he proposed he could come back for another $ 75 fee and look further. I feel he should have done a more complete analysis on the first visit. Anyway, we fixed it ourselves and it and did not need any parts, just some taking apart and cleaning.
I will not recommend this company.

EXPENSIVE! They came quickly, were professional and had good communication. Luckily I got another quote and saved 50%.

Absolute waste of money. Rick was not up front about costs before booking then charged a fee even though he was not able to repair our ice maker. His only solution was to completely replace a 2 year old ice maker.

This place has horrible customer service. They do not return phone calls, take months to order parts, and are very aloof and condescending. I could go on and on, however, this should be enough.