Konkord Assembly, Inc

This company sucks ! I got their card at IKEA. I called them and set an appointment and they told me that they would call me when their technician is about to arrive. Their technician never showed up. I called them several times to see the reason but they even didn’t bother themselves to answer my phone and that is what makes me say «Fuck Konkord and whoever works there »

Please do not call these people if you want service in a timely manner or if you want service at all. We got Konkord Assembly’s card at IKEA where we had purchased a bed and two small nightstands. I kept calling to set up service and left several messages. Eventually someone answered the 800 line and set up an appointment. I also tried to get in touch with them via their website. The appointment was for 9 to 11 but at 1:30 p.m. they had still not shown up. I called beginning at 11:30 until I quit calling at 1:30 p.m. Someone answered once, and I was put on hold but they hung up after 10 minutes. We had called them on Wednesday to set up an appointment for Monday, they did not even show up. I called them back to cancel and got someone on the line. When I told them I was putting up a criticism on Unilocal, I got a call from them telling me that the assembler who was to come to my house had had a fire in their house. That seemed to be a desperation excuse to me. Buyer, beware!

I was given the business card when I was at Ikea. I asked about furniture assembly because I didn’t feel like assembling the furniture myself. I called them and told them what I had and they gave me a price. Though they were unable to find the coffee table I had. They came promptly the next day. The man who put everything together was fairly nice, quiet. The woman who came with him was terrible. She was rude and had no customer service skills. When I told her that my bookcase had «feet» that needed to be put on she hiked up the price another $ 20, after calling the «pricing gal». Then she tried to explain how hard it would be and how much time it would take. At that point I wasn’t even listening to her. The guy put everything together so quickly, it was obvious this was an easy job for him. I would not use them ever again. They are a total rip off. Find some other company or person.