AustinPCTech

I have used Unilocal for years to read reviews for all kinds of things and found it very helpful, but never posted until now. I feel the need to let others know about the customer service I received. I cracked the screen on my laptop and decided (from reading Unilocal reviews to bring it to austinpctech. Robert (not the owner) was extremely helpful and determined that the best course of action was to replace the whole screen assembly. They found a supplier of theirs they could order one from that would work. I paid for the part (about $ 250) and waited about a week for austinpctech’s call that the part was in. Brought in my laptop and left it with them. Got a call the next day from Robert that their supplier sent them a screen assembly that was not comparable with my laptop. I asked Robert my options. He said that austinpctech could order another screen assembly from another supplier and it would take 5 – 7 more days or they could refund my money. But here’s the kicker… they won’t refund my money until their supplier refunds them their money. I asked Robert about this bc I am doing business with austinpctech and not with the supplier. Why would they hold my money? Robert said he would check with the owner. The next day I called Robert (very nice by the way throughout this whole process) and he said the owner said it was not their fault that the supplier sent them the wrong part so he won’t refund my money until they get refunded. I am appalled. I am a small business owner. I would never hold someone’s money due to a snafu on my end (even if it’s not my business’s fault). That’s part of the liability of owning a business. The owner would not budge on this. I think it’s a terrible business practice. And Robert said that the owner said that this is their policy. I will bring my business elsewhere.

I got great service here from Robert. Very through explanations and gave me as much information as he could.
They diagnosed my problem quickly and gave me a quote right away. I was going to replace my motherboard, but then they ran some tests and said my hard drive was also failing. After the quote for both it wasn’t worth saving the computer so I jsut had them save my data for my new computer.
They only minor thing is their hourly rates for working on things seem a bit high, but that’s just an initial impression I didn’t do any price comparison shopping so I could be wrong.
Either way you can’t go wrong with this place, good service, great work, at (i think) a decent price.

Great service. Very nice people. Quick and efficient. I dropped my Asus off for a DC jack replacement and they got it done in less than a day. They are experienced and qualified. I would definitely recommend to anyone looking for a reliable repair. Plus there’s a warranty on the work.

These guys are great and highly recommend! Robert was great and helped me out with an issue in less than 5 minutes! Took care of a problem I had been racking my brain over! Thanks again!!!

We do a lot of trade/​business with Austin PC Tech — they’re our neighbors (at work). One of our work PC’s (which happened to be mine) kept having blue screen starts and trouble booting at start-​up. Austin PC Tech restored the operating system and deleted the issue all while remaining in touch with me and my business to keep us informed on status. Settings and files were not lost. Robert & Mike (and staff) are pleasant and easy to work with and ensure customers are informed, happy and educated. I highly recommend Austin PC Tech

I had some serious computer problems develop and took my laptop in to another shop. That shop kept the laptop for five days and gave it back to me with several problems unresolved. I called AustinPCTech and Michael, the owner, came out for a housecall the same day. After some brief diagnostic work he clearly explained what problems I had and advised me that it would be much more economical to let him take the computer back to his shop rather than paying the hourly rate for what might be a long housecall. They fixed what the other shop missed and did an excellent job. I would highly recommend them and will definitely use them again.

first classssss.
took time to explain options and what was done!

I could not be happier with them. I had a huge, horrible virus that ate everything in my computer and they completely fixed my computer like a new machine. Not only that, but they kept me posted every step of the way… and used normal people language. They took time to answer all my computer questions. Plus, the computer was finished within 24 hours for less than half what Best Buy/Fry’s wanted to charge me.