Austin Mobile Glass

An hour prior they called to confirm our appointment. They showed up promptly.
Will recommend.

Great customer service. Woke up to find my truck window smashed. Called Mobile Glass to see if they could fix the window that day. Handled payment over the phone and they told me a service guy would come to my office between 12 – 4. Got a call at 12:15 that the repair guy was here. Took him about 30 – 45 minutes to repair the window and remove most of the shattered glass inside my truck. Always nice to have a smooth experience when dealing with something crappy like a car break-​in.

Austin Mobile Glass is great, my car was broken into today which is already frustrating in itself, I called and wanted to get a quote for replacement, they had the most affordable rate, although I didn’t end up scheduling right after the quote I called back later and I was immediately transferred back to the agent helping me. She was very helpful and was not only able to get me scheduled she was able to send someone to replace my window within in 30 minutes. The guy that arrived was friendly and quick he did a wonderful job it’s like my window was never broken. I will definitely use them again if I ever need a window replacement! And to top it off they come to you!!! Awesome!!! Thank you so much!

As I was sitting in my car today, a chip I had not noticed opened up and split the window in half. Probably a combination of Austin heat and my a/​c. Called Austin Mobile Glass and from the beginning got great customer service and a very personable and professional technician, «Oacar», who was at my home with a brand new windshield within two hours. Excellent workmanship and the product looks great. I’d definitely recommend this company, and ask for Oscar. Not disappointed and happy with every aspect of their business.

I thought I would have to really shop around to find the best deal on a windshield that I needed ASAP. After calling mobile glass and talking with Kristin. She quickly gave me a good quote and a fast turn around time. I couldn’t refuse, i didn’t even call anywhere else. Kristen was so bubbly on the phone and offered me right away a discount and promised the install the very next day. I’m in Real estate so customer sevice is key to make my business successful. KRISTIN IS WHAT EVERY BUSINESS NEEDS, NICE PEOPLE THAT GET THE JOB DONE. WAY TO GO KRISTIN, i WILL MENTION U TO ANYONE I KNOW THAT NEEDS A WINDSHIELD

Painless from start to finish. Able to get me in same day at 12:30. Tech sent 30 minute heads up so I wasn’t chained to the house all day. Arrived on time and quickly had the replacement complete within 45 minutes. Overall excellent experience and would recommend to any friend or family member.

Had a great experience! I’m new to Austin, just bought my first brand new 2015 crossover. While out hiking on the Green Belt my car was broken into and my rear passenger window was busted out. Austin Mobile Glass made a stressful situation so much easier to deal with. They were friendly, accommodating, and affordable. My window was fixed the same day and they came to me, which was beyond amazing. I will definitely use them again should the need arise and I would recommend them to friends without hesitation :)

Save yourself the trouble! By the time they were done trying to replace my windshield for the third time due to troubles they had since the get go I ended up having to get another company to give me a new glass, recalibrate my rain sensor for the wipers and a whole new leather dashboard from my dealership due to damage Mobile Glass caused. Lets just say that having Mobile Glass come to my house to replace my windshield from rock damage it literally costed me no less than $ 3K by the time it was all said and done. And they wouldn’t pay for any of it! Not to mention the absolute worst customer service I have experienced across any industry. Please beware!!! And by the way, none of this includes the time I was without my vehicle…

My driver-​side window was smashed today. I called Austin Mobile Glass and had a very friendly and helpful woman assist me in scheduling an appointment. The technician called and txt’ed me to say he could come early. The technician was extremely efficient in replacing my car window and cleaned up all the broken glass. I would highly recommend Austin Mobile Glass when you need your auto glasswork done with high professionalism and efficiency!

My business with AMG started in August of last year. at the time was only a chip in the window from a drive back home from the coast.
First was the call to the center, which, if I recall correctly, was very smooth, and I felt i was being told upfront about all the details regarding the window repair. I was told at the time that If I was not satisfied at any time after the repair, that I could credit the amount of the repair towards a cost of a new window, installed, and then I was told that the price for said window was «locked in».
The tech came out, Ben, and within 30 minutes, repaired the chip, by filling in the hole so that it wouldnt spread. Fair enough.
Flash forward 8 months, A few days ago after leaving a recreation area, I noticed a thin crack creeping up the bottom left side of the windshield. This had nothing to do with the chip, although one might argue that the total structural integrity of the window was compromised by not being 100%.
I dug thru my receipts, and found Austin Mobile Glass’s info. I was fully prepared to argue the point regarding the credit towards a new window, and because I didnt have anything in writing, I was fully prepared to be ran around the mill trying to get this done the way it was explained to me 8 months prior.
However, within a few minutes of explaining why I had called and what I was trying to accomplish, I was already setting the appointment and paying what I thought I was gonna pay, actually it was $ 7 less than I thought.
Norman, the «Boss», got on the phone to explain to me something about different brands of glass, but this wasn’t some sales technique, he was genuinely concerned that I have full understanding about the quality of different glass manufacturers.
The day of the repair, after talking to the tech on the phone prior to his arrival, the owner called again, this time to tell me that the part they picked up had some slight damages, and that they didnt want to install a faulty window, and that a different one will be picked up and installed the same day.
Sure enough about an hour later, the tech showed up, installed my new windshield within 45 minutes or less.
Overall, great Company that stands behind its promise and people who seem to really care what the customer thinks.
Great JOB Austin Mobile Glass!!!

The guys from mobile glass did a great job with replacing my window. Prompt and professional service at your front door. The person who set up my appointment was great. She took care of all my needs. And the technician who came out was on time and didn’t take any time fixing my window. I would recommend these guys to anyone needing a replacement!
Thanks guys
Cbass

Horrible customer service, asked for a discount and instead of just a simple no; the rep spent the next 10 mins berating me telling me how I should not be driving a luxury vehicle if I can’t afford it.
Would not recommend.

I had a cracked windshield and Mobile Glass was the first place I called to get a quote. After I got off the phone with them I knew I did not have to make any other calls. They are professional, kind, and full of knowledge. I set an appointment for two days later and they came to my door right on time. The gentleman who replaced my windshield was friendly and knew his stuff. He amazed me by how quick and efficient he was. The whole job took around 30 minutes. He explained everything he was going to do before he did it and was very gentle with the car.
I couldn’t be more happy with the finished product.
Thanks Mobile Glass,
Tony K.

Great customer service, good competitive prices and they come to you. What more could you ask for.

Quick service and nice folks. Would have liked a clean windshield when the job was completed, though. Also failed to put my rearview mirror completely back together.
The price was right.

We called several places and these guys came in at a comparable price but said they could get it done the same day and would come to my house. Sounded great — but of course gave us a huge window of time I needed to be home. When the guys finally came they took out the old broken windshield and put in another broken one! They told me I’d have to wait 3 days for some reason before they could then come back and put in a new one that wasn’t broken.
3 days have gone by — no word from them (left a message on their answering machine and on the nation wide group’s answering machine they belong to). I still have a broken windshield — but they took my money up front so I’m out the money. If I’d known it was going to take this long I would’ve gone with one of the other companies in town!

I think you get what you pay for with Mobile Glass.
Pro’s: The guys that did the install were nice enough and did a good job on the install. They communicated pretty well and got the job done.
Con’s: They left the windshield dirty and there were small shards of glass still on the dash.
Side note: With Safelite, you get a guy in a uniform and a company truck that comes to your place and does the work. You will also pay double the cost. These installers were not dressed professionally, there was nothing to denote they had a company on their truck, and if I met them in the street, I would think they are ex-con’s. Personally, I don’t care and even if they were, good for them as they seem to have found a lucrative job and they did a good job. So, take that with a grain of salt.

If I could give zero stars, I would.
I had my windshield replaced on Friday, preceding the Memorial Day weekend. That evening, when I drove for the first time, it was making a terrible noise. I turned around, drove home, parked the car in the garage, after noticing the black seal was hanging out of the edge of the window. Basically I did not have my car for the entire weekend for fear of making things worse. Also, the rubber seal that goes underneath the glass is visible, being pinched, underneath, from the inside of the vehicle.
I called Mobile Glass this morning (Tuesday — ASAP) to have them come fix it and was told (long story short) that since I was being rude (after being questioned by two different people, extensively), they were not going to help me and she (the manager) promptly hung up on me.
I have now filled a grievance with my credit card company. I am having another third party take a look at the shoddy work and then, after it’s documented, they will take the money back from the company. THANK GOD, I paid by credit card and not check.
Worst company, I have ever dealt with. And I’ve had this windshield replaced several times. Never had this kind of experience.
Save yourself some serious frustration.
Reputable companies fix their mistakes, no matter how they perceive the customer’s attitude.
BAD business.

Oops! I just figured out I wrote a review under the wrong AMG! So here it is, copy/​pasted:
After a terrible experience in Los Angeles at an auto glass place last week, I remembered how a few years ago, a charming girl (named savana? I think) helped me out immediately, making sure my hail damage wasn’t a major pain at all. THANK YOU AMG!

I came in here a couple of weeks ago to have a crack in my windshield repaired. The office is laid back and I came in during lunch. A few guys, a gal, and a dog were having a working lunch. After about 10 minutes, my windshield was repaired and looks great. Two weeks later, the only tale tale sign on a cracked windshield is a tiny spot that is only visible if you are looking for it.
I appreciate that they are very upfront with what they can repair and what the results will be. Scheduling was a breeze and they did a good job.