Custom Sounds – Research

Shockingly bad! Went in for a consultation and just trying to get that conversation starting was like pulling teeth as he just stared at me with a blank stare. I was persistent and kept pushing to get some sort of recommendation so he just rattled off some equipment and super expensive installation. Notice something missing? Well if you’re going to give a consultation of what someone needs to augment their system, shouldn’t the consultant at least ask what car I’m driving, maybe see what I already have, how about asking me the typical music I like to play or the results I wanted? You would get better results calling Crutchfield, your best friend, or just staring at a wall. Now to be sure this was not a one off occasion, I went in 2 different times, but sadly it was just terrible. My advice, avoid this place as a simple low cost head unit, some basic speakers, and some tint came to the same price as putting a nice down payment on a new car. I even looked at him, like «have you lost your mind» and still, the blank stare of confusion. Don’t do it to yourself.

BEYOND overpriced.
Labor for radio and front and rear speakers– $ 375! Let’s just say the installer is a half-​wit and it takes him 3 full hours to install. That’s $ 125/​hour! Of course, the employees I saw looked about 17 years old so it may very well have taken 5 hours. I emailed them prior to my installation appointment to ask about price matching, I got a reply saying that they would get back to me. They did not. But they did call me to remind me of my appointment. WTF.
I knew they would be a little bit overpriced, but I went because Best Buy didn’t have great reviews on their audio installation department. But it turns out that Best Buy had amazing prices, customer service was incredible, and the installer got it done in 2 hours and did an amazing job.
CUSTOM SOUNDS Total Price:
$ 930
Kenwood KFCX173 rear
Rockford Fosgate R1675S front
Kenwood KDCX300– bluetooth detachable radio
BEST BUY Total Price:
$ 800 (including full protection plans and lifetime warranty on installation)
JBL GX602 front and rear
AVH-​X2800BS– DVD Receiver with 6.2″ Display, Bluetooth®, Siri® Eyes Free, SiriusXM-​Ready™, Spotify®, and AppRadio One
Custom Sounds online has the Pioneer AVHX3800BHS HD Radio model for $ 380.
Best Buy has the same model for $ 288
The Kenwood detachable radio I was planning to get from CS was $ 129. Best Buy had it for $ 59.

Custom Sounds has made a me a loyal customer over and over again! Clinton, the manager is incredibly knowledgeable about current products and has a knack for the space and the right sound per vehicle. Instead of the easy up-​sale, he directed me to a smaller sub setup in my big truck. At first, I was hesitant to pull the trigger but he dumbed it down for me in a tactful way that made it very easy for me to see/​hear the difference. I’m glad I went to the Research store and glad I listened to him. The result, my truck sounds great… just the right amount of bass! It’s nice to know, there are still some people out there, looking out for your best interests (not just the bottom line) and Custom Sounds is one of those companies!

As promised, with respect to my pevious review, I have spoken with the regional manager and I will be refunded my $ 100.00 deposit. I’ll bump them up to 3 stars for doing the right thing.

I needed a GPS installed in the dash of my Lexus ES350 and they did it within a couple hours. I was a little hesitant at first but Fadi always was extremely nice and walked me through everything they planned on doing with the installation.
Definitely exceeded my expectations! Love the work they did, looks great.

Ive taken my car to this establishment two times now. Both times equally as horrible. They ripped me off, did a terrible job, and acted like they were doing me a favor. I paid 500 $ for a simple amp installation and after being «assured» that they would have it ready to go in less then 4 hours I come back the next day to find basically nothing done at all. They then told my friend he was an a**hole because he tried to help. Don’t ever waste your money Here. EVER

I recently visited this location to see if they carried an adapter for the factory wires for a CD player I was putting in my work truck. As soon as i walked in and mentioned what I was looking for, the guy working there (I think his name was Justin) says, Kenwood deck for a Ford. I was blown away that he knew that just looking at a cluster of wires! He went to the back and came out with the adapter I needed, and I was in the store for maybe 10 minutes total. It was great to not spend alot of time trying to explain what I needed and to get in and out with it. NICE!

Had my new ride tinted and satellite radio installed. Believe me, I was staring down an 8 hour trip to Lousyana and I needed tunes desperately. Hubby and I found the guys at CS to be very knowledgeable, helpful, and timely. They installed my new satellite radio in a compartment that is hidden to the public and hooked up an mp3 outlet in my console so I could escape with my Maxwell all Thanksgiving. And they did all this in 5 hrs, even staying open after hours to get it done. Jacob is one of the techs and informed us that the install had in fact been trickier than originally quoted for but he kept his word and the deal we made with him. These guys are great and I owe them my sanity! THanks Custom Sounds!

I went here to get tint on my window a while back… I know what you might be thinking: hmmm, why would she go to custom sounds for tint instead of Mothers Window Tint… and I would TOTALLY agree with you!!! First of all, when I went to pick up my car the guy wanted to argue with me when I kept pointing out all these places that they messed up on… I even had to go back the next day for them to do a «quick» fix because I got some major bubbles on my windows… yea ok…
Well granted its been a little over a year… the tint on the back window is completely coming off at the top, luckily they gave me a 3 year warranty if anything was to happen, now I just need to find a DIFFERENT Custom Sounds to fix it because I will definitely never go here again.
IF YOU DON’T LIKE YOUR JOB THEN FIND ANOTHER ONE CUSTOM SOUND EMPLOYEES!!!