Austin Eyecare

I’ve been getting my eye exams from Dr. Duke for many years now. Dr. Duke demonstrates care for his patients. He is thorough in his examinations and knowledgeable. I highly recommend him. Staff is ok; I haven’t experienced any problems.

After being brand loyal to LaFont glasses and not being loyal to a particular optometrist because of my transient nature, I saw AEC listed on my insurance provider and gave ‘em a whirl.
I don’t suffer from anything serious with my eyes other than horrifically poor vision, so I wasn’t concerned about any other health issues or being talked into LASIK.
My experience was just fine. The idea of glasses is that if you have to wear them, make them fun. An accessory, if you will. And with the help of the courteous team, accessorize I did. After trying on nearly 100 pairs of glasses, I walked out with Kate Spade sunnies and Tory Burch spectacles.
I plan on returning soon to get fitted for contacts!

Dr Summers nice and personable. But optical staff was not helpful, and their upgrade charges to get polycarbonate vs plastic were twice as much as a couple of other places that I found. I felt ripped off. They also told me that it would be 2 weeks before my glasses came in which is crazy long. I cancelled my order and went elsewhere for my glasses. Though Dr Summers was very sweet, I don’t recommend this business because their pricing structure was over the top. They compensate for insurance claims by over-​charging. Boo for them
Yep, over-​charging confirmed. Found what they were selling me for ½ what I would have paid with them, but after 2 other consultations, found that I didn’t really need what they tried to upsell to me.

Here is my thing…
There a lot of options out there. These folks were great. ²⁰⁄₁₅ and eye sight getting better.

Dr. Duke was OK. Pretty standard eye exams. Skip buying eye glasses here though, they have a very short warranty period, my glasses chipped after 7 months and they would not replace or partial refund the cheaply made lenses they use. They also insisted I buy two new lenses even though only one lens was chipped. This place is a rip off, stay away!

Dr Duke cares about his patients takes the time to explain every step along the way. His staff is very friendly.

I saw Dr. Duke a year ago & I have an appointment with him next week. He was super friendly, easy to talk with & funny! It was nice to have an eye doctor that I knew would be understanding. I am hoping to get the same friendly service. The eye wear was pricey, but most places are.

I had a routine eye exam here and Dr. Duke kept trying to push Lasik on me. I asked him if there were any side effects to the surgery and he kept trying to down play them. I have read up on Lasik and I know that there can be serious side effects (such as blindness) but he kept insisting that I had nothing to worry about. I’m pretty sure he gets a referral bonus or something if he refers patients to Mann Eye Institute.
In addition, his staff is bumbling and incompetent. On a separate occasion, I came to Austin Eyecare to get sunglass lenses for some frames I had purchase from Gene Rogers Optical. The girl that was helping me didn’t know her ass from her elbow. First of all, they don’t explain any of the charges to you. Secondly, they were all conferring in front of me and talking about different lenses options that they were going to choose for me (presumably because I wouldn’t know the difference?). Hello? I’m right here. 30 minutes later, this does not seem to be going anywhere, so I asked for my frames back and walked out.
Dr. Duke is an OK eye doctor, but just having to deal with his incompetent and unhelpful staff has me looking for a new optometrist. His staff care more about going on their lunch break than providing you with helpful information.

Dr. Duke is incredibly friendly and knowledgeable. Nice office, professional staff… this place is great. I can’t say enough good things about it :)

I have been seeing Dr. Duke for about 4 or 5 years now based on a recommendation from a family friend. I have nothing but good things to say about Dr. Duke and his whole staff. They’re always running on time and Dr. Duke answers all of my questions (and I have a lot) in terms that I understand.
A few years ago something had cut my eye and Dr. Duke stayed after office hours to help me out and avoid having to go to the ER. I always feel well taken care of whether it’s just a routine visit or something out of the ordinary and I know that my prescription is the best that I can get.
Thanks Austin Eye Care!

I needed an exam and found that Dr. Duke was close to my house and accepted my insurance. What I experienced was great service and Dr. Duke provided me with a very good exam.

I picked Dr. Duke from a list of providers covered by my eye insurance company, VSP. I had no idea what to expect. In short, I was very pleased with my appointment. His staff answered the phone, scheduled an appointment for the next day and told me how I could download the new patient forms on their website. When I arrived for my appointment, I gave them my completed forms and within 5 minutes, my exam started. The exam included the digital retinal scan (extra cost) which I think is the latest and greatest technology.
Dr. Duke’s portion of the exam was very good. He was thorough, explained what he was testing for and diagnosed a minor issue that no other optometrist had picked up on. Dr. Duke asked a lot of questions and spent a significant amount of time reviewing the results of my earlier tests and his exam.
I wear contacts and buy them online. One of the generally uncomfortable parts of going to an optometrist is that they always push you to buy glasses or contacts from them. Not so with Dr. Duke. He asked whether I wanted to buy contacts and was very helpful and courteous when I told him I preferred to purchase them online. I walked out with new prescriptions for my glasses and contacts. I am very satisfied with the service that Dr. Duke and his office provided.

Dr. Duke and staff are nothing but professional and very friendly. I ordered contacts on a Thursday afternoon and didn’t get around to picking them up until the following afternoon. Much to my dismay the office closes early on Fridays. My boyfriend and longtime champion made a call to the office with the hopes someone may be hanging around. Their voicemail directed him to Dr. Duke’s personal phone. He answered and agreed to meet me on Saturday, his day off. That’s definitely worth 4 stars in my book. I’ll be back!

I never actually made it into the optometrist’s office. I called to make an appointment and the appointment was set for two days later. I went in and apparently they didn’t even have my name on the books even though I am absolutely sure I made an appointment. I gave them a 2 star because I am not sure what the actual doctor was like.