Freedom Eye Care

I’ve been going here for years and the staff is really sweet and helpful. my appointments are always on time and quick. no complaints!

At first, the experience was great. The staff was personable and I was in and out with my exam and glasses order. Then my frames were backordered and I wasn’t informed until 2 days after I was promised the frames would be ready. Then I was told they wouldn’t be ready until almost a month after I placed the order. All of this was blamed on my insurance and the lab they require to use. Which is fine, protocol, I get it. However, I feel as though I should have been informed of the backorder far sooner than I was. Then, the glasses were set to be ready but didn’t quite make the shipment. Then I hear they didn’t even pass final inspection in the lab and the entire process had to restarted! At this point I was willing to wait however I wanted a refund on the glasses for my time. It’s been weeks at this point. Freedom Eye Care chose not to compensate me for the glasses and basically said cancel or wait. As a professional establishment, if so many things go wrong, you cover the tab! Freedom Eye Care should have stepped up paid for all the errors that the office made and not just leave me high and dry with no glasses and a bill and month waiting time. Mess, their office is a mess.

This office was great! First off, they accepted my VSP and 15 other offices before I called them did not. Day of my appointment I showed up almost an hour early and they worked me in– during the last week of December, mind you which is the busiest week because people are trying to use benefits before they expire. While I was waiting I started looking at glasses and actually stopped one of the gals to help me so I had already narrowed it down to two pair before I even saw the doctor. I have been to eye doctors before and they CRAM every test down your throat, your $ 5 or $ 10 co-​pay turns into a $ 100 before you know it. It wasn’t like that at all here. The staff was not pushy about the «extras». The doctor was extremely pleasant and personable. After the visit I selected a pair of glasses and again, did not feel pushed to purchase the more expensive designer frames. I think they were even ready a day before anticipated. All in all, very positive experience and I have already referred others.

I had a great experience at Freedom Eye Care. The staff was really nice and informative. After all the tests were conducted, Dr. Azadi showed me some comparative photos so I could see what he was looking for in the results. He also answered all of my questions (and I like to ask a lot of questions). I would definitely recommend Freedom Eye Care.

Dr. Azadi is great. He goes out of his way to thoroughly explain all of the procedures being done and why. He has a great bedside manner and is extremely helpful. When I mentioned that I had a bad experience with my retina specialist, he was quick to provide me with a reference for another one who he thought would work out better for me. Not to mention, he is pretty good looking! That’s always an added bonus. ;)

Not sure what these people are talking about the Dr. only wanting to put everyone in dailies. Maybe he suggest them cause they’re better? Or he likes them? Which are good reasons. You can get whichever ones you want, so… Not a big deal.
Anyway, the staff and doctor are the best I’ve come across. Super friendly, personable, and very knowledgeable. All the tests were explained to me in detail, which was cool… Never has someone explained what the tests were doing.
The eye exam was also very detailed, the doctor explained everything that I had questions about. Usually the doctor flips some tools around says mmhmm and gives you some contacts and you’re done. Here it was more of a personal discussion and I felt he genuinely cared about me getting the best comfort for my eyes. I finished with the contact portion and went to look at some glasses. Which I was there for also.
The glass fitting was also great, tried on a ton of different frames and finally got some I was happy with. Got a lot of good suggestions and opinions. After all was said and done I left with some trial pairs of contacts and a glasses order.
As far as I’m concerned this is the best optometrist I’ve been to.

The girl who did the tests before the doctor took a picture of my eye that cost extra and wasn’t covered by my insurance. I had opted out of it but she took it anyways. So the doctor discussed it with me and I was therefore charged the extra money. $ 30 isn’t a whole lot in the long run, but if they’re going to make it optional it needs to be actually optional. I will not be going back over this experience.

My husband and I are both patients of Dr Azadi. My last experience with an Optometrist was horrible. I waited 2.5 hours to meet her and only for her be completely lost where everything was like she was some kind of temp. Lets just say, I didn’t go back I didn’t feel my time or money was valued so for 4 years I ignored the fact that i desperately needed new glasses.
The office is clean, comfortable and inviting. The staff provides outstanding customer service and is knowledgeable and well trained!
I can not even count how many compliments I have received on my new glasses which i would have never picked for myself!
Even on a rainy day, Dr Azadi’s knowledge, enthusiasm, laid-​back personality and overall great eye service made up for any horrible doctors office visits i have ever had! I will gladly return for my yearly check up!

I wish I could put zero stars for this joke of a business. The staff is consistently confused and Dr. Azadi was not only condescending, but did not listen AT ALL to my preferences.
I went to this place on a whim, without any recommendations. It’s small and the location is easy enough to find. The doctor was rude about the glasses I came in with. That wasn’t the best start. He said they were make carelessly and that I should replace them. They’re absolutely fine, and I only wear them as a backup. I went to this place for contacts! Before he tried to steamroll me into looking at their selection of glasses, I mentioned that I made an appointment for contacts and that’s all i’m interested in.
So, we get to the contact portion of the appointment and he starts his schpeel… «I recommend dailies to every single one of my patients» That doesn’t make me feel like he’s working with patients on a one-​on-​one level or that he’s looking out for his patients differing needs. Seems like all he’s trying to do is push a more expensive brand on me.
I said numerous times that I preferred Acuvue Oasys, and have worn them without issue for years. Despite my preferences, he sent me home in dailies. They were itchy and didn’t sit well. When checking out, I ask for a written prescription so I could just order contacts online and not have to deal with these people any longer. Leti, the office manager, was resistant to give it to me and repeatedly mentioned that they could get me a lower price than 1800CONTACTS.
I got the written prescription, but when I got home, I saw that they put the Dailies on the script and not the Oasys. This would be fine and well except that on the prescription it says «Fill Exactly as written, NO SUBSTITUTIONS». 1800CONTACTS would not allow me to get Oasys until the prescription was changed.
SOO, I call to get it changed and Leti answers again. I explain the whole thing to her and she says that she’ll email me the corrected prescription within the hour. About 4 hours later, I get a phone call from them trying to, again, remind me that they can get me a lower price. I’m told by Leti that I can pay $ 100 for a full year of Oasys contacts (this is after my insurance coverage) and that I’ll be eligible for a $ 75 rebate. She says that it’s all online and just a few clicks. So I order the contacts from them. When I get the package, there’s nothing at all about a rebate enclosed. I have to call them again. Elray answers and says he’ll get to the bottom of it. He emails me a generic link to apply for the rebate online. Remember what I was told about how easy this would be to do online?
Turns out, I have to mail in the box tops of my contacts and I’m only eligible for $ 50 rebate, which comes in the form of a visa card. That’s the first I heard about that little inconvenient stipulation.
This is a week after my initial appointment. I call back, get a «phone number is disconnected» response for a good hour. I finally get through and Leti of course answers. She says that I’ll have to mail in one rebate with box tops for $ 50 and then come by the office to get another rebate form for an additional $ 25. Had I known about all the stipulations and rules, I would have just saved myself time and grief and ordered on 1800CONTACTS.
All in all, I would not recommend them to anyone. The doc seems more interested in pleasing his pocket book and less interested in the preferences and needs of his patients. The staff could use some serious customer service training. I’ll be using Unilocal to help me select my next eye doctor instead of going somewhere on a whim!

I had been to this location for years when it was Crosstown Eye Care. Upon calling to schedule my annual eye exam, I found that it had changed doctors but decided to give it a try anyway.
I was positively impressed! The staff were courteous, the doctor was very prompt and personable. After years of going to eye doctors, he was the first to ever explain why wearing glasses (vs. contacts) was so hard for me.
He was very reasonably priced compared to some other doctors as well, which, being self-​pay, was very important to me. The entire appointment lasted less than 30 minutes, which with my busy schedule was greatly appreciated.
I highly recommend this doctor!