Apple Store

All Apple Stores are supposed to be the same, and this one is pretty same.
There’s always at least one ceiling light bulb burned out among the ~300.

We are always in Apple browsing for our next tech fix for the year but the past few times we have been in Apple to fix my husbands iPhone 6 Plus. It always seems that his phone has problems but not my phone which is the smaller 6.
We went in because the screen was freezing and touch was not working, the first time they replaced the screen and it cost us $ 140 because it was out of warranty. The next day the problem continues. We got back the next day and we have a different tech who says that actually the phone needs to be replaced but won’t charge us because it wasn’t diagnosed right.
Basically we got a new phone for $ 140 instead of the $ 300 plus we should have spent which is awesome but going 3 times to finally get the phone to work was exhausting.
All in all the staff is great and nice and can fix your problems and of course sell you the next greatest tech item!

Didn’t listen to the below posts… took off from work… made an appointment waited and waited… asked for service instructions… got dissed by shaggy store employee hipster: «Wassup» Waited and waited for some dude with a blue IPAD… waited and waited… Informed the door guy that we had a reservation but were leaving and the we felt as though he was ridiculing or making fun of us. Stay away unless you enjoy carnival circus monkeys all wearing the same shirt and the looks of desperation from poor crowds of waiting customers. Apple should be ashamed.

FIRST: Never, and I do mean NEVER, visit this location on the weekend — it’s a complete madhouse. We waited almost two hours just to see a technician to have him send the computer off.
SECOND: If you ignore the warning above, and visit on the weekend (especially if it’s warm outside) YOU ASKED FOR IT!
To be completely honest, these guys do a pretty good job all things considered. It’s a high volume business and they deal with a lot of entitled jerks. Get over it — everyone in line has an issue just as critical as yours.

I have lost about 2000 dollars because they don’t check ID. I hope they can do that each time when some one try to buy their product with credit cards!!!

I was told that the store would price match a alternate retail store which was offering the Apple Watch at a lower price only to be told they would and when I get to the store and wait for 20 minutes for a person to help me with my purchase they give me a lame excuse that they can only match a percentage of the difference. Also the attitude of the manager was very rude and disrespectful

Service is going down the hill as each day passes. Horrible bunch of idiots working at the genuis bar. Apple has been pushing bugging software all year long and caused my wife’s iPhone to die mid update. They were quick to blame the hardware (no factual information given, what hardware piece is not functioning) and forced us to buy a new phone. Why the hell the hardware can’t be fixed? The phone is approx 850 and died with a year and 3 months. Whatever happened to Apple just works, Apple has the best customer service? Stupid messaging service IMs me and says they are ready for me, when you get to the store expecting to be seen, oh sorry this was just to get you back in the store, there is another 25 minute wait!!! Cmon seriously!!!

I’m a huge Apple fan. It’s the only brand product my family uses for computers, phones & tablets. But, the chaos inside each one of their stores makes me dread every visit to the Genius Bar.
Not to mention, after getting my phone screen replaced, I’m having numerous software & battery issues that warrant another ridiculous 3 hour trip to the mall…

I’m am vey disappointed with my visit. I was referred to a resource outside of Apple as I was told they could not fix the issue with microphone. I’ve had 5 iPhones and had issues with a few of them. This is the worst service I have ever received from Apple. I’ll have to reconsider spending my money on other apple products if this is the service I can expect. I also wanted a ridiculous amount of time after I scheduled an appointment online. Just frustrating

Currently waiting to be seen for a 5 pm appointment. It’s 545. Apparently, my app was «cancelled» somehow. After I checked in? Not cool.
Was finally helped after 55 minutes of waiting. I didn’t appreciate the 4 people with the blue iPads (I think to check in) just hanging out in the middle. They should be looking around at people they send to the tables to «wait a few minutes» and make sure they have been helped. There was a gentleman at the same table as me that was waiting there before me! And was helped like 15 minutes after me.
The guy that helped me was great. Very apologetic when he found out my app was at 5. But again, there were 4 employees standing around doing nothing and staring right at me knowing that I was waiting for about 45 minutes.

After rereading my last review it seemed a teeny bit harsh so a review update is in order.
Fact: the iPhone ⁵⁄₆ cords suck
Fact: Apple knows this and replaces them for free
Fact: I’ve had my cord replaced 3 times!
This is pretty much the only reason for my last few visits and they’re totally cool about it so no complaints. There’s always a wait but for a free cord, I’m okay with that.
Thanks Apple!

The Worst Guinness Bar experience I have ever had! I have been sitting for over an hour. Had to express how unhappy I was before they got someone to finally help.

Besides the fact that this store is always busy (at least 1 – 2 hr wait for help) and parking is a real pain in the neck, the «geniuses» here are not very capable IMO. In the past, i have taken my new iMac at least 5 times for them to solve the problem, often sending me home w/​it not even turning on.
Now i’m visiting this store nearly every day and on my 5^th iPhone… fifth.
They think it’s easier to hand me a new phone instead of attempting to solve the problem.
Not sure if other apple stores operate like this or the managers are incompetent to handle real issues.

Despite extremely busy store, the «genius» staff is always friendly and helpful, despite the fact that I’ve seen other customers who were openly rude to them prior to them speaking with me. The Manager of the Store, Sam, even came by just to say hello and to ensure I had been helped already. As with most apple stores, you will experience a wait when requesting repairs, but for the most part the staff has been very communicative and friendly through out the process which is itself a frustrating event. This is the second time I’ve had my iPhone repaired here and I always get friendly and timely service from the domain staff.
Thanks Domain Genius Staff!
Sam

I currently run a fleet of about 10 macs, not including the iPhones & iPads. Had a problem with an iMac and unable to upload the new OS. Brought it in, had one of their geniuses help me resolve the problem and CPU was ready to roll the next day.
Joined Joint Venture for my business and they gave me a loaner until I picked up my repair.
Would like not to have to wait so long but it’s a happening place.

I drank the juice. I must be in Guyana, known here as The Apple Store where you buy mediocre products and receive mediocre service for a high price. my computer is crap. it has bonked off and on for over fwo years. problem could not be recreated. yet the hard drive failed just out of warranty. Bought a new hard drive after jumping through a plethora of hoops and talking to many blue shirted and red shirted employees. (red at holiday time.) Back again 3 months later .yet another hard drive problem. It takes three trips to the apple store and talking to 10 employees to get the problem solved.

Always excellent service. I maintain a fleet of about twenty Mac computers and a dozen iPhones for my company, and I find that while the Genius team isn’t always as knowledgeable as my in-​house IT staff, they are polite, efficient, and always willing to work with me. I suppose you could say that they recognize a kindred spirit, and they tend to take my word for most things, which is a wonderful perk.
Business team that sells us our gear always gets us a reasonable price, though their response time could be a bit better when responding to emails.

Well — I never actually tried purchasing anything from here till recently. So my experience was mainly limited to the demos and product displays.
Recently, I tried to purchase an iPhone from this store — and learnt that the ‘geniuses’ were… not really…

They had trouble even finding family plans from AT and T (yes — AT&T has started offering these under a different umbrella — even I knew this — does this make me above a GENIUS??).
Then, they called their resident expert — who supposedly knows ‘everything’. She came over and right off the bat — started to show us that she DID indeed know everything.
She started with a historical overview of iPhones and of contracts and how they worked in the U.S. Which would be ok — but she did it in a somewhat condescending manner. The bottom line is — at the end of the whole history lesson, she was as clueless as the others as to what happened to the AT and T family plan.
But she departed with a flair — as if she had solved our problem — AND given us a free history lesson in the process.
As we went through the actual purchasing process, the original genius (not the expert genius) helping us was clueless on various questions that were asked during the phone plan switch. So much so that we ended up canceling the purchase — and taking our business elsewhere.
I really don’t need genius level help — just a simple, knowledgeable layman will do just fine. And courtesy would be a big plus…

Saturday is THE day at the Apple Store. Don’t be fooled into thinking it’s going to be less busy at any time because it’s packed ass-​to-​elbows from open to close.
The service there is impeccable though. Not totally sure how they’ve created this magical kingdom of all the bits and parts and people and ipads talking to each other but we felt like someone was always checking on us, making sure we were doing okay. Granted, I had my computer and was working so I’m pretty happy in that state but I think if I’d just been standing around playing with computers, that would have sufficed.
The prices are pretty ridiculous (but aren’t all Apple prices?) and I did overhear a customer getting testy about his $ 900 phone that he couldn’t log into but overall, happy with my experience here.

Worst experience I have ever had at an Apple Store
Let me say also that ever time I go to the Domain location half of the employees gross me out, they look unkept and that bothers me (hate to sound like a jerk but it’s honesty)
I will keep this short since I have already wasted enough time on this
So I broke my phone, the screen popped out, it’s well outside of warranty which I knew but wanted to see if they could simply reseat the screen.
So I make my appointment show up and wait…
When the apple person shows up and I show him the phone he looks it over we talk and he takes it back to the techs
The guy comes back and says I need a whole new phone they «won’t» fix this because the home button fell out
After about 5 minutes of me more or less trying to understand how I could walk in with a destroyed screen and they would replace the screen but since a button was gone I needed a whole new phone.
Now I get it that they can’t put the screen back in but to tell me they won’t replace it seemed kind of crazy. So I asked for a manager
The manger said they would fix it if I wanted but I should really get a new phone. On top of that she was rude and condescending
Bottom line is worst experiment ever at an Apple Store which normally is top notch.