Apollo Games

Parker kept the PS3 longer than he wanted to because of unforeseen circumstances. It was fine with us because we have another PS3 and laptop, so we weren’t really missing out on much. Have had it home for a few days and worked for a few days. Then the fan started kicking on a lot. Parker said he wasn’t sure what was wrong with it from the beginning, but I gave him the benefit of the doubt. Although the shop didn’t fix the problems, his dedication to his customers made up for it.
In the end, I gave the PS3 to him for spare parts since it was pretty much just a lump of plastic in my house.

My husband and I are completely impressed with Apollo Games. First off, the territorial male aspect that is so common in game stores was not even the slightest bit present. The owner treated my hubby and I the same. I am a woman who studied computer science, built computers, ran tech support and network administration, programmed software and I’ve been a gamer since I was 11 yrs old in the 80’s (long time, dude). But I am often spoken to like a, «mom buying for boys» and once even had a salesman (Game Stop) ask me how old my boys were… an annoying presumption.
At Apollo though, they assumed I was a gamer right off and began talking console specs. I was treated as an equal and so was our brood of little girl gamers. For other Geek Girls like myself, this is huge. Parker (the owner) acted like we were long-​time friends who finally came into his store. :) He was amazing and we’ve decided this is our new game store. No other store can hold a candle to Apollo’s epic customer service, knowledge, friendliness, prices, trade-​ins, inventory, atmosphere, etc.

Top notch operations. Amazing customer service. I took my PS3 in late on a Friday evening because it had stopped reading games and movies. By noon on Saturday it was fully repaired and they even offered a discount for showing my sons report card. We will go back for all future needs.

Love this place! I gave the owner my Christmas wish list from my children and husband, looks like it’s a «one stop shop» for me this year!

I love this store and the guys who work there (and Parker, the owner!) We live in South Austin and don’t mind making the drive north for the friendliness, quality of service, and the selection of games for older consoles (PS2, gamecube). My kids have multiple types of gaming consoles, and the folks at Apollo Games have helped us more than once with repairs; there really is no one else that I know of in Austin who can do that. We love this place!

Parker definitely goes above and beyond. Marcus too! You can definitely tell they love what they do AND they love their customers. Support local business and give them a try. Once you experience their amazing customer service and super cool store, you’ll never go back to a big box store again. BTW they give discounts for your kids report cards — good grades = discounts! Ask them! They are so supportive of the youth.

The service here is exceptional! I came in first time and the guy working, perhaps the owner, was so helpful and nice. I have been to other stores in the area and this was by far the best experience in a used video game store in YEARS!
I used to be a gamer and I understand that you do feel some superiority over the rest when you’re that good. However, this attitude was non-​existent.
He also mentioned discounts for good grades for the kids! That is an awesome incentive for the kids and as a parent I appreciate it a ton.
Most video game stores, like another I am about to review, will treat your children like harmful parasites attacking their sacred pile of superior machines but the kids loved Apollo they didn’t want to leave!
I’ll gladly spend my money here great people!

Parker and the gang are so awesome! Always friendly and eager to help! They even have a program that rewards our son for good grades with free games! I will not nerd or geek out in any other shop ever again because Apollo is the best! Thanks guys for giving my husband a home away from home when I’m tired of him too lol. :)

Best services I have ever received, and the owner is super skilled at repairs, also will track down anything your looking for on pretty much any system your working with. The have some older systems in the store that look like they fell out the back of time machine

I had my xbox360 provide me with the always enjoyable red ring of death once again. And, once again, I trusted Parker and his staff at Apollo Games to help bring my gaming system back to life. I originally bought my machine from Apollo Games as a refurbished item. I mentioned that I had purchased it from them and the gentleman helping me ran to the back and grabbed a working unit. He took my broken xbox and gave me a working one. No charge. Immediate gratification and a customer for life. Great customer service guys!

Parker and Marcus are really great guys! I have 4 boys that love games! My twins love coming in here! Parker is great gives them credit for good grades, gives them more than fair trade in value for old games! If he doesent have it he will get it! Fair prices, great service this is how a business should be run! Support local you won’t regret it!

I had been using Apollo Games driving out of my way to return to Apollo even after I moved out of Round Rock but won’t any longer. Parker makes a lot of promises when he’s happy and expansive, but forgets them later. Suggest you get them written down if the trip involves coming back for any reason.

Parker is so, so nice. The People that hang about chit chatting about games don’t make you feel silly or not welcome if you are un sure of what you need.
Great customer service. And if you are looking for a game they don’t have, Parker can order it for you Skip game stop and head here. ASAP!

Easily the best game store you’ll find. Customer service is unrivaled in any retail setting. If you want a shiny rewards card with little value and un/​misinformed help then your game store is down the street just a block or so. If you’d rather be treated like Vegas treats their ‘whales’ you’ll be here. Doesn’t matter that you’re only getting a $ 10 game — it’s the most important transaction of the day. These guys could do customer service seminars. They can’t though. Their too busy making sure you’re happy or you’re kid leaves rewarded for diligent school work. Could go on but have to go drop my shiny reward card with 15,000 points off where it originated.

This place is the best. If you want great customer service, come here. Also, if you don’t want to get ripped off. This place is seriously awesome.

I returned to give the store another chance. The customer service exceeds other similar stores as well. They have some unique toys up on the wall. One was a Gears of War gun and the owner got on a chair to pull it down and let me play with it. I would like to see a bigger selection of NES Games but other than that, the owner makes you feel welcome. Much happier this return visit.

Marcus was extremely helpful on the phone when I asked if they could repair Wii systems that could not read disks. He told me the problem is often that dust collects around the laser and blowing it out with an air gun usually fixes the issue. He even offered to do it for free if I wanted to bring it in. Glad there are still local businesses that care enough to be honest with their customers. I plan to bring my old games in for store credit and get a few new games just to support them.

The guys here are really nice! We brought in our 360 as it had been running louder recently, and they checked it out for free, explained what they were doing/​checking every step of the way, it was great!
We will be back for sure!

These guys were awesome. I was in and out within 15 minute and Parker (owner) had my PS3 working again. I would recommend them to anyone and I would definitely take my gaming to them anytime. GREAT WORK

I kind of knew this place would have so many high ratings based upon the way I was treated when I went in. The owners are super nice and you can tell they have alot of repeat buisness.
Im not really into older systems or games as much but if I were I would come here for everything. Sometimes the PS3 game Im looking for is not in stock and I end up at the GameStop down the road. But its still worth the trip just to chat it up with the owners. If my system ever breaks I know where Im taking it. They often give a small discount for kidos that bring in good report cards as well.