Aloha Pools

Quick version: The work done is good, but good luck actually getting it done (even if you pa), especially if you try to use them through a home warranty service.
I have used them a few times before, and usually after a few calls by me to them, they eventually come out and fix the problem.
However, on the last call, which happened in summer ’13, I requested them to come out and fix a slow leak. I paid $ 50 for the call, as it was under the home warranty. Willie eventually came out and looked at it and said he was too busy to fix the leak now, but he would «put it on his calendar» to come out in September, after things were a little quieter for him. Unfortunately, I said «ok». Come September, I don’t hear from Willie. I called at least 3 times over 3 weeks leaving a message for Willie… no response. In short, I paid $ 50 for no work. Honestly, I would not use them again. Find someone who is responsive and who will do the work you pay for. I will have to call the home warranty company and complain.
Because they do an adequate job, I give them 1 extra star; otherwise, they would have the lowest rating.

DON’T USE! Used Aloha pools for 2 years. Last summer the pool was green for 80% of the summer. Continued to talk to the cleaner about the pool being green with various of responses from «the algae is bad this year» to «you are doing something wrong». Finally the owner came out and admitted the regular cleaner person was doing things wrong and that the chemicals were out of balance. Despite admitting poor work, we were still stuck with a $ 1000 plus bill for chemicals in a month due to their incompetence. Regularly did work on parts of the pool without authorizing it first with us resulting in surprise extra costs on the bill. Finally, had a leak in my skimmer that they quoted as a $ 1500 repair cost, I fixed it with a $ 10 tube of epoxy. Again, do not use unless you like to spend $ 300 a month for a green pool that you can’t swim in.

Aloha Pools is Wonderful! John, Willie and the entire crew were great to work with. They are knowledgeable and very willing to help you learn about your pool, pool system and deck. They don t just put in a pool or replaster or fix it up. They stay with you every step. Even after the repairs, they stay in close contact with you until they are sure you can maintain the pool yourself. Great people to work with.

My advice, don’t use. Aloha Pools supplied my pool maintenance last summer and did a good job but last fall I covered the pool and scheduled Aloha to do monthly maintenance. I looked under the cover March 4^th and the pool is entirely green. I am sure no monthly maintenance has been done. I will change my pool maintenance company.