411 Pediatrics and After Hours Care

Love! Love! Love Dr. Brown and staff. With two children under the age of 5 and in childcare, we spend a lot of time at 411 Pediatrics. All the doctors are very knowledgable and know what is best for children of all ages! The office is very clean and each room is creatively decorated with a children’s book theme. My 3 year old daughter knows almost all the rooms and the Dr. Seuss room is her favorite! I feel blessed to have such a wonderful practice so close and with after hour care! Thank you 411 Pediatrics for helping to keep my little ones healthy!

I was very pleased with this doctor’s office. I recently moved here from Corpus Christi. I had an awful time finding a good doctor for my now 3 yr old son. I had a baby girl here 2 months ago and this practice came highly recommended. Wow! They are very kind and courteous. I have not met my kids doctors because she was out on maternity leave, but I was able to see 3 other doctors. All were simply amazing. I would recommend this practice to others.

Stopped here last night for the first time to get my toddler checked out for something minor. The fact that they are open until 8pm for drop in visits on weeknights is so convenient. Check in and new patient paperwork was not too onerous, and everyone was super friendly. There are no toys or books in the waiting area, so my toddler was sort of crawling all over the furniture and me, but I understand from a disease and germ-​spreading standpoint why those diversions may not be a good idea. We saw a very sweet nurse practitioner, who was knowledgeable and patient with my son. And I only had to pay the regular co-​pay and not the urgent/​emergency care co-​pay (but again this was routine and not an emergency issue). I wouldn’t hesitate to go back here if either of my sons has an after regular hours need to see a pediatrician again.

We went to Dr. Brown after she bought our previous pediatrician’s practice. Several of our nurses were staying on so we hoped to continue seeing the same friendly faces. What a disaster. We went twice, the first visit was a well check and I left in tears after being treated so terribly. Dr. Brown was so cold and rude to both me and my child, I was shocked. She was snappy in speaking with my son and so unprofessional. We went back one more time for a flu test. I wanted to give it one more chance since this office and the nurses had been my second home with a child who was frequently sick. Same attitude. Same coldness. My husband was with me and he couldn’t believe the bedside manner she had. We transferred our children’s records immediately and never went back.

I have a 9 month old baby and we have come to 411 since she was born. Dr. Gallagher is our provider and she is fantastic. She has the rare combination of a warm bedside manner, coupled with being a wealth of knowledge. As a new, first-​time mom, I have had many questions and Dr. Gallagher has been helpful at every phase. I never feel rushed when we are in for an appointment and her email responses to my questions have been very thorough and helpful (email correspondence with your doctor is such a nice perk of 411.) I We’ve also been pleased with the nursing and support staff at 411. I know my baby is in excellent hands with Dr. Gallagher and the 411 team.

We had high hopes for this practice as Dr. Brown came highly recommend. Unfortunately, our experience has not been stellar. Dr. Brown is a smart doctor but her bed side manner needs work, she’s highly condescending and cold. I expect someone who works with babies /​children to be nurturing and that is not the case with Dr. Brown. As a new /​first time mom I did not appreciate her tone and lack of warmth. I was not impressed with the on call nurse either. The office itself is as cold and lacks warmth.

Love Dr. Brown but disagree with the office claim charge policy. I brought one of my kid there for the 2^nd series of 3 vaccination shot. Saw the nurse briefly for the shot then was out. We were charged for an ‘office visit’, medical/​professional service, and vaccination. Agree with the last 2 charges; however, if we did not get to see the doctor, why were we charged for an ‘office visit’ and copay? Sadly, I am taking my 2 kids somewhere else…

We came here after hours.
The office is adorable and I was grateful for the fact that someone could see us at 7pm. Office staff was sweet as well. Points for that.
The Dr. on call unfortunately didn’t notice my little one’s ear infection. After about $ 250 of office visit fees and tests we were sent to the ER.
3 hours later with a tired and cranky little one, we saw the ER dr who looked in her ears and immediately diagnosed the ear infection. I was a little disappointed this wasn’t diagnosed at 411 as it seemed fairly straight forward to the ER people.
The total bill for both ER and 411 came out to about $ 1200. I only wish they saw it as it would have saved us a lot of money and time wasted sitting for 4 hrs at the ER.
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We followed up with this office after the birth of my second baby… not sure why since I had such a terrible experience the first time but it was close to where we lived and I thought I could give it another chance.
The nurse was cold and quiet and neither her nor the doctor gave us the final measurements and percentages for our baby which seemed to be standard practice at all of the drs visits I went to with my first born. I was by myself during this visit, two days after I had delivered and no one offered to help me even open the door while I was trying to carry baby, carrier, and my purse. They just kind of came and went.
We met with Dr. Ari Brown the next day after it appeared our little one may have had jaundice. Dr. Brown did not touch, come near or look at our child… just issued another test, showed us the curve of jaundice scale, and told us that we weren’t a good fit since we wanted to do a dealyed vaccination schedule. My husband and I have a history of vaccine complications, we decided to delay our babies schedule.
The entire 10 minutes of meeting with her was more focused on her dissatisfaction with our decision to postpone and not on the newborn who was brought in for a follow up. Unbelievably, Dr. Brown left without touching or looking at our child.
She made it quite clear she’s not interested in working with children who opt to delay but a bit more care given to the child at hand would have been appreciated especially since we were paying for the visit.

I knew Dr. Brown would be the best for my new baby. Everyone says so and I haven’t been disappointed… and doctors appointments will be aplenty. I chose 411 Pediatrics because of her reputation and the after hours care. (Let’s get real… most kiddos get sick and/​or hurt during off hours, right?!) Ah… but it’s the breastfeeding consultants that have me singing songs of praise! I didn’t know what to expect when it came to breastfeeding other than that it would be hard (per many friends’ experiences.) And it was. If it wasn’t for Helina and Kiran (they are onsite, too!!) I would have given up. Really.
THANK you. Baby thanks you, too.

I have to write tish review because as a latinamerican for me is a must that my baby girls has her ears pierced when she is little and can show her pretty earings and also she does not remember the pain ;)
I wanted to do it at a doctor’s office because I believe their procedures are better than other places and is for sure that thigs are sterilized. Additionally, they have the privacy of the room and not everybody staring like in a mall. My lttle one was 2 months and the nurse who did it was very good because she was caring and also show us if we were ok with the place of the pierce. Moreover, they use these surgical studs and give you a kit for a week to prevent any infections. She was fine she did not cry and was good at the house after. We really recommend this place because for the same price as claries or any similar you are in a doctors office.
The personal is great :)

Congratulations to the team at 411 Pediatrics. My son was just in for his 12 yr. well check and immunizations with my mom. My mother called me from the parking lot immediately after the appointment and she raved about the wonderful experience she and my son had on this our very first visit at 411 Pediatrics. From the minute they walked in, to the meeting with the nurse (s) and the consultation with Dr. Gallagher — my mom was extremely impressed with the level of customer service and the wonderful atmosphere at this practice. I thank you so much for your kind attention to both my son and my mom and for making them feel so welcomed. And to top it off, I just learned that 411 Pediatrics offers after hours care and is open 7 days a week! This is HUGE for working parents. Kudos to you all!