Verizon

Dan was a Godsend. He helped me get a new IPhone 6s, set it up and showed me how to do some things I did not know how to do. He helped us lower our bill. He stayed after store closing to finish up. He was so nice and great to work with… we were actually thinking of leaving Verizon for another carrier but he made the difference in our decision. That whole staff there is very nice compared to other stores we have been to and that is why we go back.

I went into Verizon’s Southlands location. I spoke with a young lady who was very helpful. I told her I need to upgrade my phone for my wife. She explained that they had a special going that included a home phone option and that I would get two months for free. I calculated that purchasing an I-​Phone would cost me about two months of service so I went with it. This is where the fun begins. I watched my bill for two months. No credit showed up. I called her and asked what happened. She stated that the two months were for the home phone only. When I explained our conversation she said she would talk to her manager and call me back. When I had not her from her in over a week I called again. She said she was with a customer and would call me back. Another week went by so I went into the store and asked for a manager. He listened to my story and checked and said that my credit just went through (that day). I asked what the credit was for and he stated for the two months of home phone service. When I explained how the conversation went and showed him how it was laid out on the salesperson’s business card he said he would have to talk with her and would call me back. Still no call back or resolution.
Beware once you leave you are on your own. They do not call you back. Presenting a plan then not following through is just bad business.
I have been with Verizon for well over ten years and continue to stay with them because their coverage is hard to beat. However when this contract expires I am seriously considering looking elsewhere.

I had read Unilocal that this was a terrible Verizon location to go to. And the reviewer didn’t lie. I was first approached by a young lady and I told her my phone was over heating. She tried to to tell him the phone was over heating because of the battery. Then she handed me over to another young man because her friend she works with was going to start a new line for some man she had helped the day before but didn’t want the credit for the new line because she didn’t want to help him for some reason. So she had to go talk to her friend in the back which meant she couldn’t finish helping me and had to have me over to Dan. He was very nice. Seemed to know what he was doing. But then he ordered me the wrong phone. So I had to call back to have it corrected. I will never go to this store again. Poor customer service. And the ladies that work here are the worst. So rude. There young and dumb if you know what I mean.

This store has the absolute worst customer service. My family has been faithful Verizon customers for over ten years now and you would think that with my almost $ 200 a month that I spend, they would at least try to act nice.
Most phones I have had came with a little bit of pre-​charging so the technician in the store can get everything set up. My wife’s phone was fine but my phone did not turn on. Instead of them seeing a problem, they said to just go home and charge it and set it up myself so that they could go home for the night even though we had already been in store for an hour, at least, waiting for our turn.
After a full night of charging and switching out multiple outlets and cables, the phone still did not work. I called today at noon (same store) and spoke to Bill. Bill told me over and over that he «[didn’t] know what to say.» He was abrupt and rude and seemed to not care that I had a problem with a device that I purchased through Verizon. Not very helpful customer service in my opinion.
I then called the Southlands store and spoke to a very helpful woman who walked me through the entire process of what to do. She even recommended I call the Apple store to see if the could help. The Apple Store was very helpful and set me up with an appointment so I can get my phone replaced.
Verizon is overall a very professional company, in my opinion, and I would recommend them to anyone. But this Cornerstar store needs some serious re-​staffing and new management.
If you are looking for a store and this one is closest, it will take a little more time up front, but save yourself the future hassle and severely sub par customer service and drive the extra fifteen minutes to the Southlads store where Michelle or any one of the other employees there will surely be helpful.
Good customer service is not necessarily knowing the answer, it is finding the answer.

Standard VzW store, nothing too good or bad about it. Good selection of accessories and the staff is friendly. When compared to the Parker store a few miles south this location is fine dining. If you have a choice come to this store instead.
Parking is pretty bad right out front, but there’s a big empty lot behind the store. Good location — some good eats dessert options withing a few steps of each other.

What a bummer! Every time I have to go to a Verizon store I dread it. This particular location has really nice and helpful staff but there are very few of them, All I needed was to transfer my information from one phone to another (they weren’t compatible and needed the machine they use).
It took just about a 40 min wait for my 5 minute service to be handled.
The few stars are because this location is so under staffed!

I have had slow service here before and prefer the store in Parker but the phone I wanted was not in stock there. When we arrived I was told it would be about a 30 minute wait. Every customer seemed to take a long time and it was at least 45 minutes until it was our turn. I was there to pick up an iPhone 5s that I had ordered online. We also wanted to trade in our old iPhone. The agent tried to do it on her mobile tablet and spent at least 15 minutes trying. She then went to one of the rear registers to get it to work. That got it to the point where it wanted to charge me a penny. Another agent was called over to help and she said we could not trade in a phone from an online order. The first agent had already done just that. After some more work back on the tablet and multiple times scanning the new phones box and manually entering in numbers. We had to go to the front register where I had to swipe my card for the full amount. Next came activating the phone we watched the phone do nothing and another agent came by and said they had been having issues all day. AJ came by to save the day by taking the phone in the back with a cable and less than a minute later we were done. We spent over 90 minutes in the store 45 waiting and 45 because of poorly trained employees. If they were better trained I would not have tied up one agent for 45 minutes the second for at least 15, the third for 5 and AJ for 1!
If you do need to go to the store call ahead and just start with AJ and make your trip shorter.
Or just go to the store in Parker to start with.

This store is a hot mess. Some people had to wait some they helped right then and there. Yes, I realize there are different people for different things. But we were there because my friend cracked her screen. The people who came in 3 behind us for a cracked screen got helped right away. When we finally got helped we were told the best thing to do was call the 800 number. Some stores are awesome and most are like this one. I do usually get great help when I call the 800 number. Oh well!

I know I’ve reviewed this store before, but apparently the reviews got removed/​deleted. Who knows…
I stopped in here today after getting a haircut nearby at Floyds. I talked to Alex about adding a couple lines to my current plan. He was super helpful with figuring out costs, showing me a couple phones, and answering a few other questions. He was awesome. I was impressed with the level of customer service. If I could have that level of service everywhere, I’d be a happy guy. Top notch. He deserves recognition.

Its Verizon store big enough to carry all the offerings.
Staffs are friendly, convenient parking at the front if you can find one.
Clearance items are at the back and sometimes you can find gems bsvk there.

HORRIBLE!!! This is the worst Verizon store I have ever gone to. I pay a lot for my phone service and I expect good customer service in return. They would not help me and to top it off when I told them they had poor customer service DAN told me «well that’s your opinion.» By the looks of these reviews its a lot of peoples opinions!!! I suggest you drive a little further and go to the store on Abilene, they are busy but so nice and helpful!

Verizon sucks, they just want to suck as much money out of you as they can, and they do and they will keep doing it… Duckers

One day, I went in with questions about using my cell phone on a trip I’m taking to Iceland. I was hoping to buy a SIM card in Iceland and use the service provided there by Vodafone. They were unable to answer any of my questions, and unwilling to do any research, other than the cost of their service if I chose to use it while there. And, those prices are way too high!
Then I went in today to buy a new phone. I have 11 days left on my contract. I had communicated with the corporate office and they approved my new phone purchase early. This store would not accommodate me. They were going to make me pay full price for a new phone. The person helping me, I believe it was Michelle, even went to the manager and they still would not let me get the phone early.

Eek is right, I should have stayed with AT&T.
This store has been above and beyond the worst customer service I have ever had. After being greeted by the big guy, I wait and wait and wait… you get the picture. Finally after 15 minutes my original salesman emerges. Justin is his name and lying is his game. Not only did he lie about the trade in value of the phones I brought in, he also lied (and has continued to lie for 5 months) about the cost and discount applied to my bill. Ya see, I qualify for a national discount, a nice little perk, or should be. Due to Justin’s inability to correctly add the discount I have been over charged 4 of 5 months. When I ask him to correct his multiple mistakes, he refers to his manager. First time this happened, the manager was helpful and polite. By the time third time, I think the big guy at the front door knows my name by now, my foolish salesman refers to his manager again. Only this time, the manager does not even greet us. Mr. Pompous keeps his back to me and proceeds to tell Justin that I have to submit proof of eligibility for a THIRD time to have the discount applied. We did again and here I am for a fourth month, overcharged and relying on the incompetent staff at Cornerstore Verizon to actually fix the multitude of mistakes. Ugh! Find another store, I promise the drive is worth it for actual customer service.

Just went in to see what my options were to upgrade my phone. Never been treated so rudely in my life! The girl was rolling her eyes at me, talking down to me and the salesman next to her chimed in too. Then to top it off another salesman went over to my 2 year old daughter and was about to move her from a display. He looked at me and said she is going to mess these up! She wasn’t hurting anything! That was the last straw for me and I scooped up my little girl and walked out. Must have been a rough day in this Verizon store! I will never step foot in here again and I suggest you don’t either! What happened to good old customer service?

Arrived at 4:30pm earlier today, a security guy greeted me kindly outside. Inside, there were at least 7 employees. As I walked in, they looked up at and went back to doing what they were doing. Some were behind computers while some were talking. I felt ignored. I approached a lady and asked if she can help me transfer contacts to my new phone. She said sure no problem and just when I hand her my iphone5, she immediately told me she cannot help me. I was shocked. She asked me if I have the «new» iphone cord with me and if I came back with it, she can help me then. Why would she expect me to carry the cord? Shouldn’t they have the cords? ‘This made no sense to me. I was send away very unhappy and confused.
Later, this made me upset. It is very inconvenience to go home, get this new iphone cord, and make a second trip to the store to perform a simple task of transferring pictures and contacts. There must be a better way. With new phones coming out, Verizon store should be equipped with the latest technology to assist their guests. Apparently, only accessories are stocked for sale and not for use.
Unhappy with the service and discourage to go back, I felt I wasted my time and need to be compensated for it.

If I have to go into this store one more time to fix a mistake that their associates made on my bill I swear to god I am going to freak out! My fiancé and I came in here to get new phones on our existing accounts. We also decided that it was time to merge accounts so we had him added to my family plan. everything went fine on the first visit.
We had to go back a week later when we discovered that the sales guy effed up our contract and we were being charged for a ton of extras and not for the family plan set up. So they «fixed» that.
We went back 1 month later when our first bill arrived when we discovered that some of the things they «fixed» last time were still showing up. We spent 30 minutes with the manager cleaning up our account yet again and getting a credit for the extra charges.
So for now our fingers are crossed that this mess is really fixed and not just «fixed»

A couple weeks ago Verizon just turned off my phone. Service disconnected. They claimed I had gone into a Verizon store and requested the service be turned off. Of course I hadn’t been anywhere near a Verizon store since I got the service. They wouldn’t tell me which store I had supposedly gone to.
I managed to get the service turned back on just long enough to port the number to T-​Mobile. My Verizon service had been month to month, so there shouldn’t have been an ETF (which I verified three times before getting the service). Regardless, Verizon charged me two ETFs. The first for when they turned off the phone by mistake and the second for when I switched to a non-​sucktastic carrier. The good news is that after two phone calls (both over an hour) with customer service the charges were credited back to the account. But that doesn’t change the fact verizon essentially tried to defraud me.
It turns out the reason I was charged an ETF was because the salesperson (the same guy who assured me there would be no ETF) entered into the system that I had purchased a phone, when in fact I had brought in an old one to reactivate. So he told me there would be no ETF (and no contract) and then entered a contract into the computer system. I guess he wanted the commission for the sale.
I found out later this is the same salesperson who promised my father he could return a phone if he didn’t like it with no restocking fee, only to charge $ 35 (more then 3x the T-​Mobile restocking fee) to restock the phone.
The staff at this store will lie to you, and Verizon will cheat you.