Massage Envy – Aurora Southwest

This place loses your appointments and loses track of your paid massages. I have lost both appointments and massage credits. The manager, Summer,
is very unresponsive to helping.

Worst customer service and facility that will not ensure client satisfaction. Room temperature was cold and «managers» Rachel and Summer didn’t follow through and provide solution to unsatisfactory experience! Only solution: DON’T GO HERE!
Signed, disgusted client who can’t believe this facility couldn’t offer a refund or an opportunity to enjoy the facility on its own dime (NO STARS, but Unilocal won’t post w/​o a star :-(

I come here bi-​weekly for facials. I see Chanel Dixon and I will not see anyone else. Chanel is SIMPLY THE BEST, and has done wonders for my skin. She is professional, passionate about her customers, and I just love her. I was not a fan of doing bi-​weekly at first, but my skin is flawless now, and I am addicted. The Murad product is amazing, and I am a true Murad fan now. See Chanel. Do the bi-​weekly plan for three months, and you will see the results. Chanel is the BEST!

Went to Megan Gillman at massage envy because of a injury will a doctor stating massage therapy would help. I had expressed the nature of the injury which she expressed that deep tissue would be best even tho my injury was less then two months old. After her so called deep tissue massage I experienced and further damage to my shoulder which was a direct result of her deep tissue massage

Got a gift card from my employer. Scheduled an appointment for an 8pm one evening. They called about five and said they couldn’t do it. OK, rescheduled, started with a man who had really rough hands — stopped it after about 10 min. Not relaxing. Rescheduled and had a fair massage. They gave me another free massage due to the inconvenience. Got a lady, massage quality was lame, but what made it horrible is she would massage for a bit and I would get relaxed, then she would stop, fuddle around with the blanket when it wasn’t necessary, get lotion I guess, not sure what she was doing for what seemed like an eternity, then start again, then stop and go through this routine again after about a couple minutes of massage, and again and again. I walked out. They offered me another free massage, I declined. I get massages at another place with several different people, always very good. This place is a joke. I had a massage there a few years ago via a Groupon, it was a guy and it was like some Jack LaLane physical therapy session — stretching me – not what I consider a relaxing deep massage. TERRIBLE massage staff. Front desk staff are nice, place looks nice, but DON’T GO THERE.

If I could give it 0 stars I would. My girlfriend just had a week from Hell and was looking forward to massage/​facial from this location but when she went in for her appointment they told her they didn’t have anything in the system. I called to get some explanation and they told me that, «the lady who does their facials called out sick today». And then when I asked why they didn’t call and notify my girlfriend they had absolutely no answer.
But WAIT. It gets better.
When I then asked about her massage she also had scheduled they told me that when they canceled her facial they also canceled her massage. WITHOUT CALLING HER AND NOTIFYING HER. So when my girlfriend went inside to question them about this, the guy I spoke with told her that I was LYING and what I said wasn’t true.
So not only are they inept at their jobs but they also have terrible customer service.

DO! NOT! GO! HERE! One of the worst experiences ever at this site and if I could give 0 stars I would.
I was SO excited for my massage and facial today as I was celebrating the conclusion of my masters degree. Due to my excitement I booked my appointment over a week early just to make sure I got in. When I walked in this morning for my 11 am facial I was told that I was not booked and that I must have accidentally made my appointment elsewhere. I calmly responded that that was incorrect. Summer, the front desk employee, continued to rudely contradict me until I pulled out my phone and showed her where on May 26^th I did in fact contact this location. She continued to tell me I was wrong until finally I walked out in tears. When my boyfriend heard what happened he immediately phoned this location and was told by Summer’s male co-​worker that because the esthetician was out sick my massage appointment had also been canceled without contacting me, but no compensation would be offered. When I heard this I went BACK into this location saying that this was unacceptable. I was then told that, no what my boyfriend had told me was a lie… Again I was turned away with only an offer to rebook my appointment on another day but no compensation. In closing, do not waste your time here. The staff is incredibly rude and incompetent. I will now be taking all of my business to Elements Massage who kindly fit me into their day’s busy schedule.

Be aware!!! Do not sign up for the renewal program. They will tell you that you are able to cancel whenever you want, but the contract obligates you to 12 months!

Ridiculous. That is the only word that can describe this place and the male owner. Could he be anymore ignorant. Dude don’t yell at your employees when there are customers around!

There is a Massage Envy closer to my home but I don’t mind going a bit further… I love this location. The staff is kind and friendly and my therapist, Gladys, is AH-​mazing! I’ve been seeing her for close to 2 years and she knows exactly what I need and where I need it. I only wish I could just stay in the room and crash out afterwards.

My monthly treat to myself «Happy Birthday to me «. Massage and Facial kicks off a week long celebration of me.

Always friendly, I have found several wonderful massage therapists here. Massage is so good for you & it’s not a bad deal for the monthly subscription.

My therapist looked to be about 65 years old. I came in for late appointment (8pm) I received a massage that was filled with TALKING and STRECH EXERCISES, when I asked specifically for a relaxing, stress-​free Massage. I gave it two stars because she did know lots about the muscular system and stretching. Not what I came for. Disappointed, might cancel my membership!!!

I was so incredibly disappointed in my massage that I received from Massage Envy. I had heard a lot of good things so I was thoroughly surprised that it was less than sub par. My husband and I had booked a couples massage and we arrived 15 minutes prior as they requested to fill out first time paperwork. We had scheduled an hour massage from 4pm-​5pm. 4pm passed. 4:10pm. Finally at about 4:15pm we were taken back. We undressed and laid on the tables and the massage started around 4:20pm. The massage was awful. Not once did the therapist ask if pressure was okay, anything whatsoever. At 4:54pm (there’s a giant clock), the therapist leaned down and said, «Well, that’s the end of the session.» 34 minute massage when I booked an hour massage? No, thank you. I am NEVER going back.

Member rate: $ 59 per month for an hour of massage is a fair deal but I don’t like how you have to pay monthly even if you don’t use it. It gets saved into your account for future use.
The quality of massage will depend on the individual.

I’ve had a lot of massages. I used to see a therapist regularly in her home, but her daughter and small grandchild came to live with her and it just seemed less pleasant as time went on.
I began looking for options and I like the idea of having a place close by that’s open many hours.
The front desk staff was friendly, asked me to fill out some forms, etc. The whole place had an odd vibe to me. It was like I was in Massage World. Massage Envy magazine on the table, Massage Envy water bottles on the cabinet, logo and name on everything and all that purple!
Anyway, I went into the massage and it was fine. Small, but how much room do we really need? Tidy, clean, professional. My massage therapist was nice, but would NOT stop talking. When she found out what I did for a living, it really got bad. She told me all about her problems in her life, issues with her kids, mostly. Asked questions and basically just kept talking and fishing for information. I thought, well, it seems as though I here to give her a free consultation, not to receive services.
I finally just went with it and gave her the advice she was clearly and desperately looking for. It’s not that I mind giving advice. I don’t even mind free advice, but to pay for a service that should be quiet and relaxing only to end up «working» is not my idea of a day well spent.
After the massage I was escorted to another room to speak with a manager or something. Am I buying a car? Can’t I just pay my money and go? It was a bunch of information about the monthly plan that they have. Which is actually not a bad idea, but it felt very high pressure and I wasn’t prepared to be locked into a contract after the less that fantastic experience I’d had.

I’ve never had a professional massage before my experience here. I got myself a massage as a gift to myself for making it through a very difficult collage semester. This is what I got out of it:
The Service:
–I have had better massages from my boyfriend. It just felt too «blah».
–I didn’t feel a huge change in my body. No relief (but also no pain)
–Since this was a gift, I decided to spring for the aromatherapy. It actually was an excellent idea. I chose mint + rosemary. I smelled good the rest of the day. Plus, they let you keep a little bottle of any unused lotion.
The Staff:
–Super friendly front dest people. However, as I was waiting for my appointment, they were talking about some very personal, very gross stuff that I was uncomfortable hearing.
–The therapist was nice. But talkative. And a know-​it-​all. I had informed her that I had tendonitis in my shoulder and she thought it was her place to tell me how to take care of it. I was not in for a therapeutic massage, just a regular relazing one.
The building:
–Clean, comfortable, and relaxed.
–Supprisingly comfortable massage benches. They look horrid, but are pretty nice once you lay on them.
–Good temperature of the rooms. However, the relaxed atmosphere was ruined (at least for me) by weird new-​age «relaxation» music. They should ask what their customers would prefer (maybe sounds of the ocean? Rainforest? AC/​DC?)
In the end, it wasn’t a waste of money. But it’s just not worth doing again.

I have been using Unilocal for some time, but until now, I haven’t felt the need to write a review for any of the places I’ve ventured out to.
Being an architect student, I am required to hunch over drawing boards, or desks making models or drawings and my shoulders are constantly tense and achy. That being said, I live for massages. Massage envy at Cornerstar wasn’t my first massage. I’ve gotten massages at resorts before, and I can honestly say that this place compares. If you want the fancy ambience and the pretentious old ladies, feel free to pay over a hundred dollars for the same massage you’re going to get here.
My therapist was very professional and courteous. He was attentive to shoulders, as I had expressed I had a lot of tension in them, and made sure that I was always comfortable. My massage was amazing! I think at one point I was in this comatose state. During the massage I kept thinking that I never wanted it to end. But alas, the hour came and passed too quickly and I was well on my way feeling refreshed and rejuvenated. Now that I’ve experienced Massage Envy, I don’t think I’ll be going to the big resorts anymore; something my wallet will be very thankful for. So if you do decide to try this Massage Envy out, make sure you ask for Norman!

Oh snap! I love massages. I’d do pretty much anything in legal limits for one.
As a student, I’m stressed. Schools tough, works tough, and most of all the people are nuts! It’s good to know that something like Massage Envy exists to help take some of the craziness out of life.
With that being said, I went to Massage Envy for the first time. I got a couple’s massage with my girlfriend and was eagerly anticipating a relaxing session. We were greeted by our therapist, who I must say were very kind and welcoming. After entering the room and discussing my pain points with my Hercules like therapist, I quickly stripped down and prepared myself for an out of this world experience.
The massage itself was amazing. The therapist practically destroyed me… but I walked out feeling GREAT! The beds were warmed and the sounds were soothing. Both therapist were professional and made my girlfriend and I feel comfortable, an important aspect when considering the amount of touching going on! I only had an hour session and wish it was a bit longer. Afterwards, I dressed and was greeted with a cup of cold water, the perfect thing.
My one complaint? Hearing someone use the bathroom while trying to enjoy my massage. Oh dear.
If you want a great, professional and affordable massage, come to Massage Envy. Request Lindsey and Norman… they are awesome!

I was considering signing up for a monthly plan with Massage Envy, so I got a massage last fall. Maybe it was the particular massage therapist who worked on me, but my experience was pretty much a waste of time and money.
I wanted the session to focus on deep tissue/​sports massage. Instead my therapist spent most of the session identifying and pressing tender points on my back and neck muscles. I just went along with it because I figured she was the expert. However, she did not hold the tender points long enough to release. The tender points were still active following the massage, so there was not much therapeutic benefit.
Near the end of the session, she flexed my neck and confidently told me she was stretching my deltoid muscle. Completely and ridiculously wrong! A massage therapist, who studied and regularly works with the human body, should know correct anatomy.
Overall, the massage enhanced my physical and mental tension… the most relief I got was from getting out of there. The next few days, my body did not feel any different from before the massage. Though I was glad the massage did not hurt me, I was still disappointed that it did not help me.