Verizon

What a pleasant surprise! We walked in to change our service from AT&T to Verizon. I was expecting to want to end it all after an excruciating visit. Not the case! We didn’t have to wait at all! Every person in the store was courteous and seemed very knowledgeable. Elvira helped us. She was fantastic! She made sure that we were happy, told us how to get the best discounts possible and helped us with all of our needs! From beginning to the end of the visit, we spent only 15 minutes. This is a great location to get your phone needs taken care of… Not to mention that the cell service is far better than any other carrier!

Least helpful people ever. Complete idiots that know nothing about anything. Go to the one on Colorado Blvd. as they are slightly more knowledgeable (although I find everyone in this company pretty much doesn’t understand anything about anything). This particular location is full of extremely stupid people though.

Amazing service. Christal and Patrick were awesome. We added an iPad Air and upgraded to the 6s with our plan. Everything went very smoothly but these things take a bit of time. They were both super helpful. The Verizon on CO Blvd is a waste of time. The wait is always long and half the time they don’t know what they’re talking about. This store in aurora is a bit out of the way but worth the drive. Oh! We also bought Fitbits. Great promotion right now!

Went in checking on getting a signal booster/​extender. Bars at the house suck with many dropped calls. Was looking at paying abt $ 250. The meeter/​greeter (can’t remember her name) informed there was a special $ 75 off and puts me in line. I rather quickly get handed over to Elaina Shawver who did a little checking. Multiple complaints had Verizon checking the area and found it was poor reception. I live near Buckley/​Hampden and in a little bowl with the signal going right over us. Well, she found that the extender is FREE! Yea me! While there, decided to get a new phone (was 3 years since the last one). Again, she found great deals/​discounts and more. I walk out the store with a free extender, more internet gigs (from 12 to 20) and new phone (HTC M9) for a few bucks less than I was paying already. Thanks for great customer service from beginning to end.

Want double talk and confusion that doesn’t add up? Head to Verizon. If you’re lucky, you will also get insulations that you can’t add or maybe «just don’t get it! «But, you can’t deny the coverage is the best… that’s why we all stay. Just go in prepared to take a few deep breaths!!!

After waiting almost an 45 minutes, we were finally helped. The store is very busy and the staff seemed helpful… but FAR from informative. I had no idea by signing up for their new Edge program that the service is NOT PRO-​RATED! I upgraded TWO days before my billing cycle, instead of a prorated amount for the two days: I was charged the entire month for the Edge AND my previous plan. There is absolutely no way I would have upgraded at that time, had I been informed my bill would be well over $ 300. I called the call center for clarification on the ridiculous invoice I got attitude from the rep. I waited 25 minutes on hold for a «supervisor»…he was just as snarky as his rep, interrupts like a teenager and essentially tells me I have to go back to this store because they are the ones who «left out» some vital disclosures. I’m so disgruntled I refuse to go into any store for more terrible service. Seems to me the store reps are far more concerned with closing the sale, their stats and/​or commission to worry about the needs of the customer. Poor customer service is an rabid epidemic with this company… no wonder they are paired up with Comcast! Billing a customer for service not received and without FULL disclosure from the salesperson, is not only disgustingly unethical; makes me wonder if it is even legal. While I am stuck with the service for a while and for the sake of my credit, I am forced to pay the full billed amount. I will be returning to AT&T as soon as possible. At least their sales team have always been honest with me and their reps are professional.

I usually go to this store and they always help me with what ever I need. I went to another store out of convenience and it made me realize what a good store this one is. I will never go to a different Verizon store. Yes I agree that it is busy and you might have to wait a little while but its worth it!

I went in to purchase the Droid 2 and Josh Wallin was the best service assoc I have ever delt with! And I have been a customer for more than 4 years! He was very helpful and genuine. Thanks Josh!