Valley Modern Dentists and Orthodontics

They are consistently late (even in the mornings). The demeanor is unprofessional. There are charges that are suspect, as well as services. They ask you to sign documents that you cannot see, and you have to ask to see what you are signing.

I would not recommend Dr. Berwick to ANYONE. I had a tooth extracted. He did not look over my history or X-​rays, nor did he talk to me about them. He introduced himself and said, «Please open your mouth» and he JABBED me with a needle. No warning and no topical. He said, «We don’t do that for adults. It doesn’t work». WHAT? It has in the past.
The nitrous oxide I requested and PRE-​PAID for was there but not administered. He said, «That stuff doesn’t work.» I insisted on it.

I was not numb. The nitrous had not been on long enough, nor was it high enough. He did not check to see if I was numb yet he started pulling the tooth. I’m now SCREAMING and he asks if it hurts. He can’t get the tooth out and stops. Again he says, «Did that hurt?» I say, «I thought you were being facetious. When someone is letting out a blood curdling scream, I think that should be self-​evident that the person is in pain»! He gives me another shop. The next shot also did not numb me.
He says, «This is a ‘hot’ tooth and you should have been put out for this». He’s the professional? Why didn’t he determine that ahead of time by checking my history, X-​rays, tell me, and re-​scheduled for another day when I could have been put out.
This is only the tip of the ice burg as to what happened throughout the procedure. Berwick does not get it, is pompous, and shows NO compassion whatsoever.
Afterwards he wanted to know if he could do anything to help my «discomfort» (excruciating pain). I said, «I never want to see you again. You are a barbarian with a soft voice». (That statement was VERY nice and not what I was thinking.)
It is now day 9 since the ordeal. I have been checked for a dry socket by my dentist. I do not have one and I’m still in a lot of pain do to the «trauma» pre my dentist.
The office staff was great, friendly, and sympathetic unlike Dr. Berwick.

I’ve had about a year of experience dealing with these people. The service is ok, but even with insurance seems a bit pricey. The people are generally pleasant to deal with.
Appointments are generally easy to get and later hours (after work) are sometimes available which is very helpful.
The biggest issue I have with this place is they don’t respect your time. And by that I mean appointment times. Today for the third time, I was not seen within 15 minutes of my scheduled appointment and today it was over 30 minutes before I left. Within that 30 minutes, NOONE gave me an update at all. When I finally asked at the desk, they checked and said it would be 15 more minutes, at which point I said, «not bloody likely»
Overall: nice people, average service, marred by appointment times that are largely fictional.

Check your bill and insurance thoroughly after going here. They will underestimate the amount your insurance is going to pay so it looks like they have «paid more» while they charge you more than the in network agreed price claiming that it was for «upgraded» service. That’s fraud they have to charge you what the contract with the insurance pays and can’t file it as a different code and then tack on some extra money for an «upgrade». Buyer Beware here.

I really like Dr. Johnston, but this is the slowest place. way more money than any other dentist! you have to spend an hour bargening just to get the price down to where every other dentist is already at! I just want to go in, get the work done and leave! I DON’T want it to take up my whole day. as soon as I get the work finished I have already paid for I will never go back! I have never been to a Dr where you spend more time going over the price of a cavity than getting the work done.

Went back for the wisdom tooth removal and impressed by the oral surgeon. He and his team are very professional answered all my questions and put me at ease. The process took less than ½ an hour. The front desk staff was very friendly as well. They have a great professional appearance, are friendly over the phone and provided a reminder call three days before. If this review was purely for the oral surgery experience it would be As Good As It Gets.
However, on my initial visit I was told I would be contacted ahead of time to set up a time to watch a pre-​video and sign some paperwork. I had to call them about a week before the surgery and I also had to request the pricing on the removal as when I called they didn’t have it prepared for me. After watching the video I decided it would not be necessary for me to go under anesthesia in order to get the tooth removed as it had already surfaced from the gum. I talked to the front desk staff advising them I just want a local so the price went down by $ 300 from the initial cost quoted to me that included anesthesia.
Why I am the one that had to ask for a local instead of going under? I would have appreciated the dentist that saw me in November notating a recommendation of local/​anesthesia or if the oral surgeon looked over my x-​rays beforehand so he could make a recommendation. Instead it was a discussion between me and the front desk staff that is not familiar with my teeth and said I could decide what made the most sense for my financial situation. They also said that the oral surgeon may recommend anesthesia that day if he thought it necessary and it would be the higher price. I believe it would have been excessive for me to go under anesthesia for this procedure, and obviously the oral surgeon agreed with that assessment since that is what I received. I would love to see this office get a more streamlined process on this part of the service. So once again my overall experience was just ok.

I went to Valley Modern for a deep cleaning. First, I must admit that going to the dentist might be one of my least favorite things to do on any given day. In fact, I have so much anxiety about it that I must have rescheduled this cleaning 3 or 4 times before actually going. When I finally went, the hygienist (Carolann — sorry if I mispelled her name) was FABULOUS. She was very understanding about my anxiety and took the time to explain every step before she did it. She was comforting, friendly and pleasant. The cleaning was absolutely fine… maybe even somewhat pleasant. The experience was so great that I actually don’t dread my follow up appointment at all. As long as I live in the area, I will keep this dentist! So great, in fact, that I am switching my husband over to them as well. Thanks Valley Modern… especially Carolann!

They are flexible. I decided to go there because they were close to my house and my grandparents went there. I scheduled my appointment a week in advance and this was the most impressive part, they are really flexible, you can come in when it is convenient for you.
I have had only one other dentist in my life and he was very personal and old school. After the X-​rays, I was put into the exam room and had a short conversation with the dentist about how I got there. He did his exam and was vocal about what he was doing. He did the exam before the cleaning. The Cleaning was felt like the quickest I have had.
Here is where I started feeling uncomfortable. I felt as I if I was being sold a car. Sense my old dentist was so old school and did a huge filling before a small crown. The dentist wanted to do 2 crowns. I felt as if it was excessive to do the two. He was showing me why he wanted and put emphasis on the what if’s and what could happen.
I decided to schedule a crown for the worse of the two. At first I was told about that they cost about 500 $ after insurance. After the insurance I was supposed to pay roughly double that. I couldn’t afford that. They offered me a payment plan but considering current economical times I decided I didn’t want to go into debt. The haggling began and I felt I got a good price on my crown. The procedure was quick and easy.
I also had a bottom permanent retainer removed. I got a orthodontist consult. The Orthodontist was adorable and very smart. I feel as if your kids were nervous about getting braces she would make them feel comfortable and and possibly excited about braces.
Victoria the receptionist is very good at her job and can work with your schedule. Allie the benefits coordinator was excellent. I thought I had dental insurance and she found out that I didn’t have dental insurance through my work. I am under 26 so my mom’s insurance still covered me. My insurance is a local Utah insurance and it was very different for Allie, She was able to work with that insurance type instead of denying my coverage. That was cool.
Overall they will take care of you and like to take care of there costumers, I felt as if I was a costumer and not family as my old dentist made me feel like.

A cross between the DMV and a used car lot. I specifically asked for a cleaning, and after being there almost 2 hours for xrays and exam, I was told I would have to schedule another appointment for a cleaning. The staff was rude, and pushed expensive extras. Any time I brought up my experience at my old dentist (who I loved and who retired), the staff and dentist were rude: «he must have gone out of business [doing business like that].»
All I can say is stay away! Find someone nice who will give you what you need, not the $ 400 ‘personalized laser’. The first (good) review was obviously a plant by the office.

Dr. Johnston is great. All of the staff is extremely helpful and always has a smile. They constantly check to make sure you are doing fine. Dr. Johnston is super nice and makes conversation with you. He also gives you a follow up call and makes sure you get taken care of in a timely manner. I was also very impressed with their office and how nice it is. From the outside you wouldnt expect it.