Sears Auto Center

This location has rude employees, poor scheduling, and poor management. You will see that they are always backed-​up in their work. So, your wait time is NEVER even close to what they say it will be. We also made a CONFIRMED appointment over the phone, arrived, and then were told that we did not have an appointment and had to come back another day. When you talk to the service advisors, they talk to you like they really hate their job. HEY Sears upper management, you really needs to fix this. Send several people undercover as a customer at different times and see for yourself what is really going on here!

Never, Never, NEVER AGAIN … The only thing this place has going for it is that it is the Fox Valley mall, and while they’re working on your car, you can snoop around in your favoring stores. In fact, you will have PLENTY of time to shop! I’ve been going here for about 6 years, and since they sold it off to Sears (It used to be Jiffy Lube, I believe) it has gone to the gutter.
First off, FIVE OF THE LAST SIX TIMES I’ve come for oil changes, they have forgotten to reset my «Oil Change Needed» indicator — five of those six times I’ve reminded them, gotten in the car, and sure enough — the light was flashing. Friday night, the day after Thanksgiving, I saw that one of my headlights was out. Also, my oil change indicator was flashing. My fiancé took it down to Sears. «Yes, they had plenty of time for the oil change,» and «Yes they could change out the head lamp.» They would call him in about an hour when finished. Of course, the fiancé was fine with that, and headed over to Tilted Kilts to wait. An hour and a half later, they called him to say the oil change was done, and they would now have to send out for the headlamp part. They’d call him in another hour. No problem, watch more of the game, and have a beer. An hour later he called them. They had the part, and were working on it. They would call him shortly. An hour later, he strolled down back — They were having trouble getting the bulb out. So he sat in the waiting room. An hour later he went back up to the desk to inquire. They told him they were putting it all back together, they couldn’t do it. UGH! 4 ½ hours! By then it was too late in the day to take it to the dealership.
AND WHAT TOPS IT ALL OFF — the next day I went to Church, and lo and behold — you guessed it — the OIL CHANGE REQUIRED indicator was flashing. Back to the mall.
The guys behind the desk were rude and ignorant about it all. Went out to the car and came back and told it it’s not on. I gave him the keys and said, YOU HAVE TO START THE CAR!!!
I asked him why checking the reset was not the last step of an oil change, and the manager told me, «I don’t know lady — I didn’t work on your car.» Then it took THREE GUYS to figure out how to reset the indicator. By now I’m so ticked off that I asked him about the headlamp. And he told me «Well, we don’t do that kind of work anyway.» So it took them four and a half hours to realize they can’t change a light bulb??? (Doesn’t that sound like some joke you’ve heard before?) Anyway, four different people from Naperville told me in the past 48 hours that they, too, have had very bad experiences there (THREE said they also never reset their oil change indicator!) I got a couple good recommendations for the Firestone across the parking lot about oil changes, and other work, from these four people, so that’s where I will be going from now on. Sorry, Sears, you need to make some changes and start with your manager and customer service. I’m done now.

What brought me in was the $ 24 coupon off a synthetic oil change. All of the staff was kind, and also seemed pretty efficient on getting everything completed in a timely matter. There was a mistake with my online reservation but thankfully they still got me in at the time I had originally requested. I would probably go back again and get another oil change because so far so good. No complaints.

The previous reviewer was correct in saying that this location lacks in professionalism and customer service. First thing I had to get a part ordered for my car and no one called in regards to this part being in (strike number 1). So I ask if I’m able to come in this evening and he stated yes. I bring my car in and go to the service desk where there is like four technicians in the office looking around (strike number 2). One of them finally says can I help you and I tell him what I’m in for. He asks for my keys and I give them to him. I wanted to make sure that all work that was previously paid for was going to get done. I’m asking the guy in front of he answers me with his back turned never looks at me or even stops walking to acknowledge me (strike number 3). I thought that was very rude. I didn’t come in to talk to the back of someone’s head. They need to get it together.

Great service on my tire install. They even removed that blue stuff from the white wall. I went back for 2 more tires. My second experience was as good as the first.

My favorite place to get oil changes closed so I shopped around and found a $ 14.99 coupon for Sears Auto. I happened to be in the area so I stopped by, but there was a 90-​minute wait so I made an appointment for the next day. When I arrived, they greeted me and explained the details of the offer (free tire rotation, top off fluids, inspection). I came back an hour later and my car was ready. They checked me out quickly, provided a written report of their inspection and the car was clean. All in all, a very good experience and I will use them again.

This is an auto center lacking any customer service standards. Very unfriendly and unprofessional staff. I brought my car in for an alignment in January and it drove the same; pulling considerably to one side. I have brought it back and they have doubted me and trying to tell me it’s because I have brand new tires. Right. Being rude, distrusting a customer, and trying to prove her wrong is offensive; I have a feeling it’s because I’m a woman. Get the work done where the mechanics are nice and actually service oriented.
My car is still steering to the right. Ugh.

Bought 4 tires here the other day. Good price on Goodyear, and $ 80 rebate with Sears charge sweetened the deal. All the people I dealt with were pleasant and competent. I would not hesitate to come here again for tires. Shop in the mall while you wait.

Well, I tried getting touch with supervisors yesterday, but I was told that the supervisors at the Sears CS centers do not talk to customers. Well, excuuuuse me for wanting to talk to someone who can help me, as the CS reps I talked to Sunday were not able to help. After re-​telling the entire story AGAIN (why was this not written down by the CS rep on Sunday??), I am told that the store will be calling me. Trust me, I do NOT want to talk to anyone from the store.
I finally agree to let them call my husband and leave them with his number. A few hours later, the store manager calls ME! He quickly realizes his mistake and hangs up. Which is good, because I could feel my blood boiling. Anyway, he claims that Sears has sent out a $ 50 gift card, and that is all the compensation they are giving. The fact that I on Sunday SPECIFICALLY told them I do not want a $ 50 GC, if anything I want a pre-​paid Visa so I can take my business elsewhere. But $ 50 isn’t enough to cover the crappy service received. But for now, there is nothing he can do and we have to wait for the refund to be processed by Sears.
I just am amazed at how the crappy service just continues ON and ON…

The absolute worst service I have ever experienced! Very rude and very unprofessional. I have a company car so I don’t even pay for maintenance, but you couldn’t pay me to take my car back.

I have headed to this Sears Automotive Center four times for oil changes, and once for a set of tires. Generally, it’s an economical option. However…
In three cases, I have chosen synthetic blend oil. In trying to sell you the synthetic product, which is more expensive, the sales rep will remind you that it gets 5000 miles before the next change, versus 3000 for standard oil. (Many cars can go longer than that.)
But in EVERY SINGLE INSTANCE, the sticker in my car has shown the next change is to take place in 3000 miles, not 5000.
On the first occasion, I was told it was an oversight, because technicians are accustomed to selling old-​fashioned oil. He assured me that synthetic product was used.
But three times in a row???
No, I’m noticing a pattern here.
They are simply hoping that you’ll not notice and return for an oil change before you need it. Period. It’s unethical and inappropriate.
Also, like many garages, the Sears guys try to sell you additional services. In my last visit, I said I wanted no alignments, tires or any other products. Nevertheless, the sales rep called me and said an air filter was recommended … though he «kindly» told me there was no labor charge involved.
Nor should there be! Changing an air filter takes maybe about 3 seconds. I said no.
All that said, I find the oil change price reasonable at Sears, so I have returned. But the antics are beginning to wear on me. I’ll likely search for another place. If I fail, I’ll grudgingly return.
If you go for an oil change, look at the odometer and your sticker before leaving.

When it comes to car related emergencies, Sears gets the job done quickly and priced fairly. After a hellish start to the week (2 cars with 2 flat tires, one headlight out, 3 tow truck visits in 2 days!!) Sears fixed my car problems with little advance notice and all great service. They even take Visa (sorry, Sam’s Club, you lost my business there!) for those tried and true emergencies. Although the oil change was a bit steep, I wasn’t complaining when they had my car ready with oil change, new tires and light changed within a few hours. Now to finish the week…