Public Storage

I only needed a rental space for about two months in between selling one house and buying another but Gary still gave me a great move in special rate and stellar customer service.
The first time I came to the facility someone had damaged the key pad to exit the gate and it fell into the door of my brand new truck. I called Gary and sent him a couple of estimates for the repair needed to the ding on my door, they handled the situation with great customer service and sent me a check within about 2 weeks to have the repairs made. My property was kept safe and clean and I was treated very well. I would recommend this facility to friends! Thank you Gary for your impeccable service and kindness!

Absolutely horrible!!! Would never go back to a place like this. Save yourself the trouble and look somewhere else. They are rude, and don’t care at all about their customers.

Let me begin by saying I am a reasonable person and I don’t write one star reviews very often. I’m in between leases so I had to utilize a storage company by the house where I was staying until my new place was ready for move in. I agreed to $ 167 for a 10×10 unit and they told me that whenever I needed to cancel my lease, just to let them know and they would take care of me. Yeah right.
First off, online prices for units are so much cheaper than when I went in to the actual location and got a quote. Online prices for the same unit were $ 90-​$ 110 per month. You’d think that customer service would be gung ho about helping regular people save money but as usual they’re interested only in your money and couldn’t care if it inconveniences you. When I worked in customer service, I’d say «hey! I found a coupon for you! Let’s get that applied and save you some money.» It’s sad that most businesses lack common courtesy and real customer service because quite honestly, I feel like public storage ripped me off.
My new lease starts the 8^th of February and I wasn’t able to secure it any sooner. Apparently I have to pay for an entire month because I’m not vacating within the first few days of the month. I asked if there’s anything I could do. I would be more than happy to pay the the prorated amount due for the first 8 days, even a little more if need be to avoid paying for a whole month but the manager said «there’s nothing I can do.» How is there nothing you can do? It’s a STORAGE UNIT not the lease for a house! He even said to me «even if you call corporate there’s absolutely nothing we can do. That’s just the way it is.»
So then I get to pay for a full month of rent since I have nowhere to put my things until I get my home just because I’m moving out a couple days too late. I think this is an asinine way to run a business and «if this is the way it is» then I hope your business suffers until you change your ways, Public Storage.

I want to let everyone know of the gr8 service I received at this Public Storage. A special thanks to Christopher Caulfield, Gary Beck and Molly Bertalone.
EACH of these people are true professionals, courteous and go out of their way to help their customers.
I can’t say that about too many people let alone a company! Check them out!

I rented my first ever storage unit from Public Storage last month. The entire process was quick and easy. Reserving my unit online was easy. After my online reservation was complete, I got a call from the office confirming my reservation and asking what time I would like to view the unit and sign papers. From the start Gary was amazing!
When I reached the storage facility I found it in good repair and clean. The price is comparable to those in the area. I’d say it’s worth giving Public Storage a try.
One last thing to mention is you can buy your lock from the office. Their locks are a lot more difficult to cut off than your average combination lock. I’m glad I bought it… it makes me feel safe.