Merlin 200,000 Miles Shop

This place is great, fast, honest and helpful. Joe and Kevin are nice and after moving to the area we were lucky to stumble upon this place. They do all our oil services but have fixed our brakes and windows. They referred us to other services when we were in need and have been a great support. This may be a chain but feels like a small owner shop.

I have been going to these guys for over 10 years. I actually moved to Oswego 7 years ago and currently there are at least 7 – 8 car repair /​oil change places closer and more convenient. I go out of my way to take my car to these guys.
I can honestly say that these guys are straight forward, honest, knowledgable, no pressure guys. There has been times I have gone suspecting an issue but they diagnosed it differently and saved me time and money. I have asked them to change my brakes at one point but they told me the brakes were fine and cleaned them for free and the noise I was hearing went away. (There was no charge)
Joe, Victor, and the team are great! Thanks guys!
If you take your car there, tell Joe that «Kerry» sent you.

It’s so nice to find honest mechanics! I took my car to a competitor tire business around the corner from Merlin — Firestone — because they were advertising a great deal for brake service. I called Merlin to get a quote, and the manager warned me that the Firestone deal was way too good to be true. But I had to check it out for myself, so I went in for a quote with Firestone. Turns out the manager at Merlin was absolutely right! It seemed as though I was being charged for a lot of extra services in order to make up for that steep rebate. My quote for a routine brake service was over $ 600! I then took my car around the corner to Merlin and they were able to service my brakes and give me the 2 new tires I needed for less than then the Firestone quote for just the brakes! The guys at Merlin were honest and did not charge me for services I did not need. They also flushed my brake fluid for free! Firestone wanted to charge me $ 113 for that service alone! Customer service was great and they explained everything they did. I finally found my mechanic in Aurora/​Naperville!

Not sure why these folks are getting such a bad rep. I’ve been coming here for years. They have fantastic and friendly customer service. 100% of the time. Now the only reason I didn’t give 5 stars is because there has (about 5% of the time) been a longer than expected wait time. Also they try pushing their services a little too much on you a little bit. On the other hand, I understand that they are running a business, and that variables beyond human control prevent on-​time service from time to time. The bottom is that these guys are great. Fair prices with A+ customer service. If you are reading this review and are on the fence, just go. Try them out. You won’t be disappointed.

If you need service on your auto, bring your car here. They have great, friendly employees who don’t pressure you. They never recommend anything you don’t need. They give it to you straight. I’ve also had them drive me home and pick me back up when I had work done here. All complimentary. It’s not always easy to find a place where you can feel good bringing in your car. I’m just glad that I live close by.

Growing up, I typically went to the local mechanic versus a chain store like this. The honesty plus price factor is generally the reason why. Some years ago, my local mechanic retired.
I came into this Merlin’s a few years ago simply needing an oil change. It was mid-​day and there were many cars in the garage, yet they had me in and out within 20 minutes. The workers here were very friendly and seemed genuine.
Over the years, I have gotten my work done here. No, it’s not the cheapest place available. However, I find the quality of work very good.
Like other auto repair facilities, they try and «look» for things that are wrong in an attempt to sell you a service/​repair you didn’t initially request. I think this is par for the industry. They do walk you out to the garage (if requested) to show you what exactly is wrong and why something needs repaired.
Again, the prices are not the cheapest out there. The trust/​honesty factor is important to me in auto maintenance. I will continue to do business with this location due to those things. I have never had anything go wrong and they are generally pretty accurate on time estimates for repairs.

The customer service is wonderful. They really work with you and I feel don’t overcharge. Great auto shop and I would highly recommend them.

Gotta be the nicest, most polite oil changers alive.

Great customer service and fair prices. I have been coming here for years and will continue to do so. They are not pushy and are very honest.

Will NOT be coming back here. Very poor customer service– they told me a 20 minute wait to get my car in for an oil change — no problem I told them I would wait. I waited. waited and waited. almost an hour later they hadn’t even brought my car in and had said nothing to me. If they would have been upfront about being busy and not being able to get me in for awhile they would have kept us as customers.