Firestone Complete Auto Care

Great customer care!!! Totally took care of me and I definitely would come back to this location!

I hate spending money on care repairs!! But, even more, I hate breaking down without assistance or stressing-​out over an unexpected flat or dead battery. So, I do regular oil changes and budget in for car repairs. Then, I have a couple of shops that I trust. And by trust, I mean that I only argue with them a little about diagnostics and recommendations, because I hate spending the money!
So, when I started working in Aurora 3 weeks ago, and noticed that I was overdue for an oil change, I asked around for a shop I could trust. My commute is long, too long to make the hours at my favorite shop by my home. My coworkers gave no good leads, so I turned to Unilocal.
This morning, on Unilocal’s advice, I drove into Firestone at 7:30am for an oil change. When Gerardo came up to the desk during the oil change to tell me something needed repair, I argued! I had no «check engine» lights and my maintenance was up-​to-​date. But, he showed me the bad alternator belt. And then, I was grateful. The belt had been replaced last year, but another damaged part tore the belt badly.
I was still angry: about the time to repair, and about spending money unexpectedly. But, I couldn’t stay angry for long. I was taken to my car and shown how and why I needed to make the repairs. It was impossible to stay mad when I could see the damage right in front of me.
Truth is, the Firestone shop did me a big favor. I have 200 miles to drive tomorrow and my car would have broken down and the mechanic not done a thorough safety check while changing my oil. I am very grateful!
And, I’m sorry that anyone has to deal with my repair interrogations. I’m so afraid of being manipulated at an auto repair, that I walk in with attitude. Sorry guys! And, thank you for the help!

I came here last minute after work, so around 6:00pm to get my brakes fixed. I was happy that they were actually open. Usually auto repair shops are all closed by 5:00pm and weekends, so I really appreciated the convenience here. I did feel that convenience was placed in the pricing of parts and labor as they are not the cheapest around, not by a long shot, but hey, what are you going to do when you literally have no other options?!
It only took them an hour to replace my brakes, rotors, and get an oil change. They’re honest, fast, and reliable. It’s okay to pay the premium for that.

They are great people and they do great work at fair price. Gerardo Garcia the store manager went above and beyond in helping me in getting my car get certified for the state. I had several codes that had not reset, but he had me come in every day and he check it for me with no cost, or worry of his time to make sure they all had been reset. So, that if I went back to get the car tested it would not fail. After several weeks, all the codes had finally reset and the car passed inspection.
Great manager who runs a shop with fair prices and does excellent work. Thanks Gerardo and your team!

My brakes had become spongy, squeaky and «rattled.» I first took it to the DEALER who told me I needed front pads and rotors, plus rear pads, rotors and calipers. I was quoted nearly $ 2,800 from the dealer! I took it to this Firestone who told me I need the same repairs. The difference? Firestone was just over $ 900 for the exact same repairs! Plus, Firestone also included a lifetime warranty (including labor) on the rear for the calipers, rotors, pads and pads on the front! They also noted a few other minor items the car needed and were very reasonably priced. For example, an in-​cabin air filter was $ 45 to replace, the dealer charges $ 110! Besides their fair prices, I agree with other reviewers that they do not suggest any unnecessary repairs or maintenance. They also communicate very well and just seem to want to do a good job!

Good workmanship. The mechanic was very good.

Open Sunday, good and quick service with a smile! Would definitely go back since it is convenient, economical, friendly and quick. They make every effort to accommodate walk ins and honor appointments too!

I have been going to this firestone location for years, with management of the shop changing several times. The service, and pricing had been pretty good. My recent experience with new management, and staff, was outstanding. My wife needed new tires for her SUV. So, received a quote from Firestone, when I was having the oil changed on my car. Took the quote, and shopped online for a better deal. Well, a better deal came up, and it actually was from Firestone. I called the shop, and they explained that this type of tire was only available in3 stores nationwide, and would take 3 weeks to get. Bill, who took the call, sensed that I was somewhat irritated that the company would advertise this deal, with his store location, and not have it in stock. So, he offered me a better tire, for about the same price. My wife dropped off the car, and after a long day, her and I went to pick up the car right at closing time. Johnathan, the man at the counter, explained that the temps sensor had broken at the valve, and needed to be replaced, costing another 150 dollars. I was not happy, complaining that I did not see why they could not use non tpms valves on the wheels. Plus, it was the end of the day, and a long week for me. Johnathon took care of us, explaining why it would be a good idea to have this sensor, and gave us the valve for free. So, both bill and johnathan created a terrific experience for us with their shop.
The shop is clean, they do great work, and know the meaning of service, pricing is very competive, not only on tires, but I have used them for air conditioning, brakes, oil changes, etc. I highly recommend this firestone store and shop!

About the world of mechanics, there are scant positive words expressed.
I brought in my car for two routine services: oil change and tire rotation. (In addition, there was a water leak I had them check on.)
While my car was in the air (as I call it) for the rotation, the service man discovered a rusty bolt. It was no ordinary bolt, as it is the one that keeps the control arm (that steers your wheel) in place. So, you know, just a wee bit important. Instead of charging me up to wazoo to fix it, the manager (a professional employee if there ever was one) recommended I take it to the dealer.
Dealership often floats a lone image in one’s mind: $$$$$$. Following his advice, I took the car to the dealer. The bolt in question was a involved in a call-​back for my car; $ 1,200 repair for $ 0.
Instead of Firestone milking me for what I’m worth, the manager, as a consumer, gave me money-​saving advice.
Sincerely, I am thankful for such service.
Return, I will.

Always go for routine stuff, oil changes, etc. Always helpful and courteous. Like the other poster said, they never try to sell me anything I don’t need.

These guys are great. They don’t try to sell you something you don’t need and they do a good job. I will going back to them if I need service. Oh, they are also way cheaper than the car dealer.