Mattress Firm Aurora

Thanks Matt for a wonderful and fun experience. My daughter is loving her new mattress and the delivery was right on time. And my new gel pillow is the best. Thanks for the help.

I bought a new mattress here and 6 months later it was determined that it was defective. The store agreed, yet still charged me $ 80 to receive my replacement mattress. I think this is totally unfair as they sold me a defective product yet I have to shell out another $ 80 for a replacement. There was nothing I could do to avoid this as they were the one’s at fault, not me. I would never buy anything from Back to Bed again. Totally disgusted…

It was finally time to purchase a new mattress, as the one I have, I’ve had for 5 years now (plus it was a hand-​me-​down from a relative, and lord knows how long she had it). We had no idea where to start, and were overwhelmed. BTB was our first (and only) stop.
Much like everyone else, we worked with Brian. Extremely nice, and knowledgable of the different types of mattresses. Also much like others have said, he did not over-​sell and was not overbearing. He «interviewed» us, determining what kind of mattress would be best for us and our sleeping styles, etc.
Boy, does he know his stuff! After just giving him a little information, he was able to discern that my other half sleeps «hot» and has hip/​knee/​back issues, and that I was the one that usually got the better night’s sleep and remembered my dreams. Ding ding ding! Right on the money there! He then asked us to give him a price range ($ 2K being our max), and he narrowed our options down to three different kinds of mattresses.
We ended up purchasing a 2013 ComforPedic Renewed Energy Plush Firm mattress, with a technogel deluxe pillow for my other half and a Soft Traditional pillow for me. The price includes free local delivery service, too.
I am very pleased with our overall experience, and have no doubt that I will highly recommend BTB, and Brian, for anyone that is in the market for a new mattress.

My husband and I have needed a new mattress for over a year now, but had been putting it off because we dread the shopping experience. We went to American Mattress on Rt 59 and were so turned off by the pushy salesman who was a bit too slick and wouldn’t leave us alone. Fast forward to this year, where we went to Back To Bed after seeing positive reviews on Unilocal.We definitely came to the right place!
Brian, the store manager, was so helpful without being pushy, and basically let us explore mattresses at our own pace. We weren’t rushed, and he was close by whenever we had questions. After about an hour of trying various mattresses, we sealed the deal and had our mattress delivered by noon the next day. It was a great experience and we’re really happy with our new mattress.
For those of you who are leery about the whole mattress-​shopping experience, I highly recommend swinging by Back To Bed!

My husband and I went out today with the goal of buying a new mattress, and we were lucky enough to stop here. Brian’s recommendations and explanation of the different types of mattresses were hugely helpful, and I REALLY appreciated not feeling like anyone was hovering over us while we talked over the options.
In the end, Brian’s no pressure methods, and the many options available, won us over. We walked away feeling like we got a good bed at a very reasonable price.
Can’t wait to get our new mattress (did I mention that delivery was included?)! Looking forward to many nights of sleep with less back pain.

Brian (the store manager) from back to bed was a huge help! He was able to help us out with all of our questions and we felt like the price we got was very fair. A great shopping experience

Brian was awesome! Shop here!

I went in this store to price a bed for my guest bedroom. Since it isn’t going to get much use I didn’t want to spend a lot. I was greeted warmly when I came into the store by Brian. He was kind and helpful, not pushy at all. When I explained what I was looking for he didn’t try to upsell me — he showed me a few decent choices all in my price range. He answered my questions and offered up useful info and suggestions, again never try to push me into something more expensive because he understood and cared about my needs. I would definitely recommend this store and Brian! Super easy and quick AND I get my bed on Monday with an evening delivery — very rare!!!

I recently was in the market for a new bed, you know because we spend ~1/​3 of our life laying in bed, so why not get something comfortable to spend it in, right?!
So, I visited Back To Bed here, and the Store Manager Brian Kalso who was extremely knowledgeable pointed me to exactly what criteria I specified for him (Recently enjoyed a stay at a Marriott Property in NYC, and Brian knew just what kind of bed I was talking about). After laying down on the beds which were comparable to the NYC bed and finding it extremely comfortable I found myself at a higher class version of the bed type I enjoyed, only to find returning to the ‘original’ bed was then uncomfortable! I found my new bed! It was amazing.
Negotiations with Brian were brief and to the point, he was very professional and courteous and being that I was in no rush had my bed delivered later in the week. (FYI: The delivery crew were quick, fast and efficient!) And there I was… enjoying a brand new bed which will be OMG for years to come!
I encourage you to check out this location, check around for the beds and I know a $ 299 bed price sounds amazing (hey it is) calculate your ROI over the long term, adjusting for 5 to 10 years of sleep on that thing, that literally comes down to pennies per sleeping experience. How much are you and your well being really worth it?:)

We were referred to this place by a friend of ours. The salesman was very knowledgeable and helped to choose the proper mattress within our price point. Brian, the manager, was terrific! Made sure that we were fully satisfied and we walked out the door knowing that we got a great deal. The delivery arrived promptly Monday morning when promised and they installed it within minutes and took away our old mattress. I will highly recommend this store to all my friends.
We LOVE our new bed! It is great to wake up in the morning and not feel any back pain!

Okay, so I have yet to buy a new mattress but my friend recently bought one from Back to Bed. She says the store and manager who helped her are 5 stars awesome. She’s also a pretty awesome herself so I trust her opinion, enough to post her review. I’d say her word is as good as mine… so with that, here it is bed hunting peeps.
«My fiancé and I recently had to purchase a mattress. We went into Back to Bed on Route 59 in Aurora and met Brian Kalsto, the store manager. We gave Brian a price range and a couple other requirements, and he pointed us to exactly what we wanted. He did not over-​sell, was not overbearing and was extremely knowledgeable and friendly throughout the whole experience. The store is exceptionally clean with a wide selection of beds. Prices were very reasonable. Brian and the store exceeded our expectations. Their mission statement states that ‘customer service is at the very heart of our business’ and you can tell just by walking in the store. We felt very comfortable and confident with our purchase and would recommend this store to anyone.»
Yep, that was it. I’ll be sure to check this place out when the time comes.

although the selection and pricing were on the ball the customer serv. was not I went in to look for a new mattress for myself and a new bed for my daughter and was coming home from work in my waitress uniform the rep. saw me enter and said hello I looked around for a long time and had to ask him for help as he was on the phone and he told me to wait for a min. that he was on the phone I should of left then, but I did not, when he finally came over to me His attitude towards me was as though he already had it in mind that I was not going to purchase anything and that I was a waste of his time, he was very rude. I did go somewhere else to purchase my beds