Penny Mustard Furnishings

On what seemed like a never ending quest to find THE perfect coffee table, we lucked out at Penny Mustard. One Sunday, we tried five other stores before stopping here.
We didn’t have a set budget in mind, but my husband and I were prepared to pay for a quality piece that would last a lifetime. Our twenties are gone and so are the days of outfitting our definitely-​not-​our-​forever-​home with Ikea items and donated pieces from relatives and friends. It was time to adult.
Walking into PM, right away I was pleased with the layout. Other stores we visited throughout the day had taken advantage of every square inch in their stores. I cannot STAND that! You have to squeeze between items and to me, that makes for a very frustrating shopping experience. At PM, there’s room to move around and really get a good look at items from every angle.
Penny Mustard’s furniture is Amish, Mennonite, and other small family business made. And the history behind the Penny Mustard name is quite interesting; to be honest, I thought it was just some random name with no meaning behind it.
Salespeople at other furniture stores are so aggressive. You can’t even walk in the door without them pouncing on you. We didn’t experience that at PM. As we entered, Teri greeted us and asked what we were looking for. We told her and she directed us to the section of the store and stated to let her know if we needed her assistance. No pressure, no stalking, no hovering. When we had questions, I was easily able to track her down.
Teri was very knowledgeable about the product, explaining the various wood types, finishes, and hardware options available. It turns out the finish and wood we picked matched our entertainment stand almost perfectly (after we left and returned with a drawer to verify the match), so there were no additional charges for a wood upgrade.
After delivery and taxes the total was just under $ 1200. The table has a 287 year warranty and was promised a turnaround time of 6 – 7 weeks and it did arrive in that time frame. For me, I feel the quality and warranty alone were worth every «penny» (heh). The store we visited prior to PM (a well known high-​end furniture store) had a table we were interested in, however the warranty was «about five years» or so the saleslady thought but she had to assure us «but it’s BRAND NAME, so you know it’ll last!». What?!

There was no pressure we were left to walk around we did find a bed a floor model markdown 40% bought it. Looking forward to 285 years of worry free furniture experience

After shopping every furniture store for miles, we happened to stop in and see what Penny Mustard had to offer. We were so excited when we saw the quality of the furniture and the friendliness of the sales personnel. We worked with Teri who was as pleasant as anyone could be. No pressure to buy, honest as can be and all and all a great saleswoman. We ended up ordering everything we were looking to buy and I can’t wait for delivery!

I have had trouble with the frames on the last 2 sofas I purchased so when I decided to buy a new sofa last year, I did a ton of research about what goes into making a quality sofa. I drilled down to the manufacturer, Smith Bros. No, not Walter E. Smythe, Smith Bros. They are an Amish furniture manufacturer out of Berne, IN and the only place to buy their furniture around here is at Penny Mustard. I went in there to price it out and yes, it was on the high end; however, I spent about $ 1000 for sofas that broke down after a year or less so I could continue to buy cheap sofas and replace them every few years or I could invest $ 2000 to $ 2500 on a sofa that I will not have to replace for a very long time. I decided the investment was worth it. My sofa was about $ 2000 but it can go up or down depending on the kind of fabric or leather you order. Yes, I waited about 2 months while it was being built, but it was so worth the wait. They have the best warranty out there. If you hear lifetime, check into it because most are not really lifetime warranties. There are a lot of loopholes and in the end you may have a 2 to 5 yr warranty on the frame. Smith Bros truly does provide a lifetime warranty to the original owner on the frame, not the fabric. I have had my sofa a year now and it still looks the way it did the day it was delivered and it gets USED A LOT!!! So happy with my decision. You really do get what you pay for and like the saying goes, if it is worth having, it is worth the wait!

After looking at these reviews, I am floored by all the positive reviews regarding customer service.
This is how I rate furniture stores. 2 for furniture quality, 2 for customer service and 1 for price.
I gave this store 1 for furniture quality and 1 for price.
Pro:
The furniture quality was good and customizable.
The price is on the expensive side, but all the options for customization, worth it.
Con:
Customer service was poor. The blond sales associate greeted us when we walked in the store, but made comments under her breath like she was a put-​out teenage when we stated multiple times we just wanted to browse. We let that go and went to the front desk and asked some questions about the furniture. After we received some information about the furniture, the sales associate did not know we were looking at her when she rolled her eyes after we were on her way out the store. Not only did she act like we shouldn’t be in the store, she upset my pregnant wife.
While the furniture is customizable, it was equal to or lesser than the Amish Furniture Gallery around the corner.
If you walk into the store with a jeans and leather jacket, you couldn’t possibly have money (sarcasm). Don’t waste your time here, and go to one of the thousand furniture stores in the area.

Great sales team, courteous, patient and friendly. Super made in America furniture by the Amish. Very Very expensive, but i am sure you will have the furniture lifetime+. Takes TWO months for furniture though!

I manage the mattress store next door to Penny Mustard. My impression of them is mostly based on what my customers have told me but also on those interactions I have had with the staff.
They have very high quality furniture, the staff is knowledgeable and friendly, and they have worked with customers with unique needs and limited time-​frames (most recently a 91-​yr old man moving into an assisted-​living center).
When our customers ask where to buy good furniture, I have no qualms about sending them to Penny Mustard.

This review is so late, but I find it so difficult to get out of bed since the mattress I have is SO PERFECT! Thank you Cathy Segraves! Great store, great saleswoman, great delivery. I’ll be back for more!

We went into Penny Mustard to browse and the associate (Cathy, I think) was wonderful. She was very nice, very informative and didn’t follow us through the whole showroom. The furniture looks wonderful and we intend to go back and buy!

Expensive Furniture but worth the quality. When you go to order you will need 3 plus hours.
Has been 3 years since I purchased my bedroom set and I am very satisified with my purchased.

I love the furniture from this place. My fiancé and I decided it was time to buy «grown up «furniture. No more sleeping on the bed that you got from firends or parents. This place has some great pieces but you will need to pay attention to price. I originally wanted one set and then saw the price. I searched around and found another set i liked that was much much more affordable. You also have options to lower prices by the wood and hardware you choose.
The pieces are amazingly crafted and beautiful. They store also has a great selection of mattresses — some of the most confortable i have ever tried out. One nit i have with them is delivery. You order the furniture and then it is built to your specification. They use a lot of small individual craftsmen to do the work so your time from order to delivery can top out 8 weeks or more. I had to push delivery more than once since they were not complete. that said — the items i ordered were awesome.

PM Bedroom Gallery offers good products and great service, but its prices are atrocious. I would suggest that the owners lower their list prices by at least 40%. Remember, the boom has gone bust!

Our horrible experience at P. M Bedroom Gallery:
Below is a brief summary of the ordeal that we went through with this merchant. We are sharing our horrible experience with the public so that no one else falls into the same trap. We walked into this store to purchase a entertainment center, we ended up being humiliated by the store manager and was short changed by the General Manager of the store by nearly $ 1000. This was the first time in our lifetime that we have ever been humiliated by a merchant. What follows is our very honest opinion of this merchant.
We custom ordered an entertainment center from this merchant based on what we observed in the Store’s showroom and paid nearly $ 1000 as deposit.
This system is comprised of four pieces, the middle section, two side piers and one bridge at the top. After around 8 weeks, the merchant delivered the system. When the delivery person put it together in our family room we noticed that the three pieces do not line-​up and that the middle section and two side piers were not on the same level, the middle section was standing higher than the other two side piers. The delivery man agreed with us that there is some major flaw in the manufacturing of the unit. When this was brought to the attention of the merchant, first they denied that anything is wrong but after they talked to their delivery person, the merchant indicated that they will connect the middle section to the side piers with bolts. Once this was done the unit flared at the top. This merchant also indicated that the reason that the middle piece stands higher than the two side piers is because of plush carpeting in our family room which we do not have. This comment was extremely appalling since we never have heard anything like this from anyone. At this time they expected us to accept the flawed and deformed unit costing nearly $ 4000. We refused and pled with the General Manager through a detailed letter. The General Manager never replied to us until we took the case to the Attorney General of State of IL. Then he responded through a short e-​mail and repeating what the Store Manager have been telling us all along i.e. there is nothing wrong with the unit and again refused to refund our deposit on the ground that this was a custom built unit. The merchant is misinterpreting the contract and thinking that customer should accept any defective and flawed design just because it is a custom order. Our experience with this merchant showed that they always think of their own benefits and not that of the customer. We do not recommend anyone dealing with this merchant in any form, especially placing a custom order.
Gus P

Today we visited the PM Bedroom Gallery in Naperville. I requested their catalog online several months ago so I could become familiar with their pieces before going to the showroom. Since I’m moving next month, this seemed the perfect time to get a new bed.
Before heading to the store I had a couple of pieces in mind. When I got there and saw the pieces, I fell in love with the more expensive one (of course), the Stockholm collection. Their pieces are hand-​crafted, with details you don’t find anymore in furniture: English dovetail, five board drawer construction, secret compartments in furniture. The pieces we bought have four total: One in each of the bedposts on the footboard, and one in each of the nightstands.
We were there around 2 ½ hours looking at stuff and choosing our pieces. I think we were pretty well convinced about the Stockholm once we saw it, but walked around a little bit after. The salesman we dealt with, Cornell, was extremely knowledgeable and took pride in the items he sold. Once we decided upon the bed, we looked at mattresses and ended up buying one there. Then we decided on the two nightstands as well.
They have fantastic service there and absolutely beautiful furniture. The pieces are made to order; it will be at least 5 weeks until our furniture arrives, which is perfect because we move in 4. They offer free delivery and set-​up of the furniture, and there is a lifetime guarentee on all the pieces we purchased — the nightstands, bed, mattress and box spring. The mattress is the most comfortable I’ve ever been on — I’ll find it hard to sleep on my current bed this evening, and can’t wait to get the new one!
Another fun perk was that we got to choose the hardware for the nightstands. The bed will be made in Cherry, which I didn’t know I liked before now. They offer several different woods, plus at least 5 or 6 stain options for each. Your furniture is truly YOUR furniture, and while what we purchased was expensive, it will last for years and years to come.
Part of the reason I went this weekend was because I’ve been wanting a new bed for months, and the fact that the move is in 4 weeks seemed the perfect time to get it. Also, this weekend (Memorial Day) they are having special financing, with zero percent for 24 months. I would recommend this store, and this salesman, Cornell, to anyone I knew who was looking for furniture — and if my family and friends back in Oregon could afford it, I’d recommend it to them, too, because they ship nationwide.
I think I can say with confidence that I’ll be returning to purchase another piece there in the future — and I can hardly wait!