Look Optical

I would first start out by saying that if I were just rating the Dr. I saw then I would have given 5 stars…
Unfortunately my husband was also seen here and his Dr. Appointment went fine all except for how much a contact fitting costs and how long it took to get his contacts.
We were seen on a Tues. And told that his RGP contacts would be in Thurs. or Fri of that week… These days came and went with no call or notification of the lenses not arriving. The only information I received was when I called on these consecutive days to see if the lenses were in. So Thurs/​Fri were a bust with my husband taking off work to get the contacts that did not arrive.
The following Monday I call to check on the status of the contacts and was first told that the contacts were still not in. I let the front desk clerk know that these contacts were promised last week on Thurs /​Fri. She put me on hold and went to look again. When she came back she told me that the lenses were in but we couldn’t pick them up because the Dr. my husband saw was not in today. I would not be upset at this were it not for my husband having to take off of more work to get contacts that were promised previously when we had made arrangements to be available to pick them up.
So now the situation we are left with is only being able to get the contacts when that specific Dr. is in the office and no other Dr. can evaluate the contact fitting along with a loss of more money due to having to take off more work to come in on Tues. Very upset that there was no consideration by the staff for this problem and that incorrect information was given to us.
I would not be upset at all if we were honestly told a reasonable date to expect the lenses to arrive. When we went in for the appointment and would havd been told to expect them to arrive early that next week then we could have made appropriate arrangements to come in for the fitting.
A little consideration goes a long way!!!

I’ve been a customer of Dr. Thu for over 5 years. She is increasingly professional, compassionate, and willing to truly listen. During my annual eye exams, she always walks me through my various options for contact lenses, allowing me a chance to try different styles and brands before committing.
The service from the staff has been nothing but friendly and professional for me, from scheduling an appointment (great flexible weekend hours!) to picking up my glasses. Location is just off I-​225 and Parker.

I think I was overcharged– I paid $ 700 for mainly the lenses– I have a small prescription and opted in for Progressive lenses because I also needed something for reading. I did add transition and polycarbonate scratch resistant to the lenses. I believe the frames were $ 189– the exam was free. But in the end $ 700 seems like a lot. A few people I told that has glasses as well said I spent way to much– won’t be going back

Just wrapping up a cross-​country trip & follow-​up reviews. While traveling through Aurora CO we had an ‘eye emergency’ & stopped by Look Optical for care/​guidance. The staff was very helpful & understanding, and Dr. Bruce Laurie saw us almost immediately. In less than 1-​hour we were on our way with the right ‘supplies’ and guidance we were seeking, at a very reasonable price. They turned a major problem into a great experience. These folks are a credit to their professions…

I have been going to Look Optical for over 10 years. The staff are very professional and will answer any questions you have. They have just about any frame you can think of and laid out in a very organized fashion so it’s easy to find something that’s affordable, but doesn’t cost too much. Also, they run deals from time to time so you can get a spare pair of frames instead of relying on one pair. Don’t go to Wal-​Mart next time, go here and save some cash.

The eyeglass framer/​fitter will try to scam you into buying MUCH more than you need. While Dr. Cao is very good, we will never use this office again. The man responsible for creating prescription glasses does not listen to the customer, is a hard-​seller, will not provide information about different options or prices unless you press him, and hurried through the fitting. Plus, he called me «Dear.» Ugh.

If there was an option for zero stars I would give it!!! I have been going to Walmart for years and decided I would give this place a try called to make an appt and the lady who answered was very very rude!!! Talked to me like she was being bothered, and when I informed her I did not have my insurance card on me, to give her the info she said quote «ok whatever» that is not customer service, so I did not go in. Rude, if you don’t like your job, don’t take it out on your potential clients. No way to run a business.

I cannot give this location a favorable review. My wife went in for an eye exam and she ended up waiting over an hour! When they finally got to her, they told her that it’d take 3 – 5 days for her glasses to come in. One of the employees was noticeably pissed that my wife wouldn’t make a quick decision buy frames from them. That being said, save yourself some time and go elsewhere for better (and quicker) service.

I wouldn’t send my worst enemy to LOOK OPTICAL… I would never go back to LOOK OPTICAL or any of its subsidiaries or chain stores after my lousy, impersonal experience with Look Optical in Aurora, Colorado, on Parker Road.
Here’s what happened:
I ordered a pair of glasses and they got the tint wrong, and never offered to do anything to fix the tint after I complained. Originally, I was shown a lens displaying what the glasses «should» look like, but the girl (while shoveling a bean burrito in her mouth) kept insisting that it as not what I wanted.
One man in the back told me the tint would be one shade in the glasses, while the woman I saw told me the shade would be something different but that she could not possibly know for sure what it could look like until it was ordered — and of course they had samples, but nothing displaying exactly what I wanted.
Then I ordered contacts (yes, I know I should have stopped with loss number one) because they had a cheapy deal in the mailer coupons everyone else gets but has the good sense to trash immediately.
After the eye exam, I still have better vision in one eye than another and was given enough contacts to last just one month.
Talk about ghetto, every time I went to the optician’s no one could remember my name and everyone was always eating greasy food out of tin foil wrapping kept on their reception desk.
And only one person could speak clear English and the «doctor» who examined my eyes gave me a contact prescription where one eye sees better than the other, and admitted to me that she could not understand most of what the rest of the store staff was saying because she spoke no Spanish at all.
So, now I’m out the hundreds it cost for a pair of glasses that isn’t what I wanted, have a contact lens prescription that is not accurate, and one month’s worth of contacts when the woman said I’d get a year’s supply.
I don’t know how to say «rip off» in Spanish, but I would never go back to this location again and would not go to another Look Optical chain store after this depressing and insulting, and costly, experience. Once you order something from them, you can’t get a refund or exchange, and they don’t respond to complaints and obviously couldn’t care less.
I’m glad the other review of Look Optical is incredibly happy, but all I can say is what happened to me and let you decide for yourself if you want to see an optical store in which:
–the staff speaks mostly Spanish and only one woman speaks any English
–the optician speaks no Spanish so can’t communicate with the staff (how helpful) and doesn’t seem to grasp English, either, as she gave me a wrong prescription for contacts
–the glasses I ordered came back as something other than what I wanted and I couldn’t get a refund or exchange — too bad for you sucka!
–I got scammed on the contact lens quality– I see better out of one eye than the other
–everybody is always eating some kind of greasy thing every time you go in and you feel like you’re interrupting a huge Mexican siesta of wildly unmotivated, rude, incompetent people
–nobody will remember you from one day to the next

Never going back! Horrible customer service, unfriendly staff, hardly even a smile or small talk, BAD communication. Ive called them back on things THEY were suppose to look into and call me back and when I had to call them, since they never called me, they didn’t even know what i was talking about! and said they didn’t even have they glasses, that I had already paid on mind you, with out even looking first!!! not my idea of a family eye care center. The Dr. was okay but since you deal mostly with staff just take your money else where since they don’t really care if you come back or not.

This optometrist is conveniently located on the corner of Havana and Parker and has some of the friendliest, most knowledgeable staff I’ve ever encountered at an office. For such a small facility, Look Optical carries a surprisingly wide selection of high quality and designer frames. Their selection of budget-​friendly frames is limited, but the staff is very knowledgeable about insurance coverage and helped us find the best possible solution for our situation. The turn-​around on the contact lenses was fantastic – one week for my husband’s lenses (which included a holiday weekend) and one day for my own. Quick, efficient, and friendly – couldn’t ask for better!