Gerber Collision & Glass

These folks are awesome! I have had 2 cars that needed body work in the past. I received professional and fair estimates, staff is couteous and they have negotiated car rental rates with local car rental vendors (transportation complimentary). Both times my cars were repaired even faster that they estimated and in the most recent encounter at less than estimated! I yeah! I ighly recommend this location!

I had my body work (door keyed) done here and they worked directly with my State Farm rep. for a hassle free experience. By using this shop, State Farm guarantees the job forever.
Repairs were well executed in a timely manor and to my high standards. I’ll be using them in the future should the need arise.

I went into the Gerber Aurora location to get a quote on a windshield replacement. Lady said I had to do online or call them they don’t do at store. She did quote over phone for me since the website kept getting stuck on type of vehicle. I called back a week later to setup appointment. Customer service rep I spoke to gave me 2 different prices higher than my original quote said best could do. She finally found my original quote and I scheduled appointment at my home on ⁸⁄₃₁. I was told I would get called the day of with two hour window. I received a call from Jose around 10:45 being told will be at my home within hour. He called me back about 10 minutes later to say he was having trouble finding my house built over 5 years ago in his GPS. I proceeded to give him directions and all he said was WOW that’s far. He called back once again about twenty minutes later to say he couldn’t make it as the 2^nd person who was going to help him truck broke down. Yet I was told this was only a one man job and he mentioned no issue on previous calls. Personally I feel he just didn’t want to make drive based on his wow response previously. He said he would have someone call me to reschedule and address my concerns. It has been over a week and still no one has called me. I would never recommend Gerber in future awful service.

I took my Jeep there for collision work. They did a great job. My only complaint was how long it took, but, their customer service more than made up for it. I truly appreciate how accommodating they were to me and they were a pleasure to work with. My car felt like it was brand new when I picked it up a month ago and it is still working beautifully.

Repairs took longer than originally planned, but my car looks brand new so it was worth the wait.

I don’t trust auto shops or repair shops in general (or vets or dentists and sometimes not even doctors, in fact, I am the queen of getting a 2^nd opinion) — there’s information they have that we (those not in the repair industry) don’t have and can’t easily get on the spot. So, when I took my 2013 Nissan Quest in for a scratch to be repaired and knew that Gerber knew that my insurance was covering the damages, I expected a $ 2,000 or more estimate — afterall, a scratch on a brand new car, that has to be a good money maker, right?
The manager (don’t remember his name) went to look at my car for said estimate. He came back in and said it’s just gone — basically, there was no scratch or it’s big enough to repair. The 2 foot long line down my side door was not an actual scratch, or if it was, it wasn’t deep enough to go through the clear coat. He had gotten out a bottle of white stuff and a rag and buffed it out. All done. Gone. Good as new. Zero cost to me. Read that again — ZERO cost to me.
Whaaaatt? I still can’t believe this. They had every opportunity to take advantage of my insurance company and I, and they didn’t do it. I am very, very impressed by their honesty and they have earned my deepest respect.
Next time I actually have something that needs repaired, I’ll be calling Gerber.

I’ve been going here for accidents for the last 10 years. Luckily, I havent been here in a really long time until someone rearended my brand new SUV. I took it to collision centers of America based on the recommendation of Geico (the other guy’s insurance company) What a joke. I called Gerber, they said they would do it for the estimate the insurance company gave me. They did and I couldnt be happier.

My driver’s side window broke and I was planning to take it to the dealer. After calling and getting a general quote, I was freaked out at the staggering number I was given. I looked into Gerber and got a quote that didn’t make me want to pass out. They answered all my questions and made sure they understood exactly what I needed and what the problem was. I made the appointment and their installer was here when promised and was very courteous. He was able to fix my window on the spot and explained to me what happened and how he fixed it. He even cleaned my window! I would definitely recommend Gerber to anyone with car window issues.