Gander Mountain – Aurora

Went in again today to get some tips on fishing over at Cherry Creek State Park with my son. As a novice fisherman, BUD spent quite a bit of time with me and my boy teaching us the basics and making sure our two rods were all set, with hooks, weights, bobbers, and he even spent time showing us how to do the knots. Great job. Then to top it off, JENNIFER from the front area heard we were beginners and gave us a fishing gift bag that had a bunch of cool stuff for fishing. She’s always been great every time I go in. Customer service here is top notch. It’s the type of store where you feel you know the staff.

Ignore all the other petty bad reviews from people who want you to shop for them and want to be waited on hand and foot! This is an awesome store with amazing customer service! All you have to do is ask! Management and everyone else here will bend over backwards to help make the customer happy! Sure staff is limited but this place is huge!!! And the employees know what they are talking about! Bri in footwear is awesome knew exactly what I needed to get for my hiking trip! And Ms Jennifer at customer service was soo sweet! I will defiantly be a lifelong customer!

I wanted to get my son a tent and other camping equipment for Christmas, as well as fishing gear for someone else. My nephew recommended Gander Mountain for their great prices and selection.
They had tons of items in the fishing department, but there was not a single person there to help with my questions. So, I went to look for a tent. Again, no one around to ask for recommendations. I found one I thought was perfect, but there was no price listed. I ended up buying a few small items and went somewhere else for the tent. I must say, the selection of camping gear was underwhelming.
Not once while I was in there did I see anyone working there except the checkers. Will not be returning.

Gander Mountain has been around here for a while now, but it seems they are going downhill due to the competition moving into town… or at least, that was my reasoning. After visiting them, nope, it is not the competition.
I arrived shortly after they opened. I walked in, and saw some customers milling around, but no staff. Didn’t really need help, but felt odd that I didn’t see anyone (although I did hear someone getting help in the hunting section.) I grabbed a basket and walked right over to what I wanted. They had everything I needed, all together and easy to get. I looked around a little more, and saw another sales person in camping. I then had to go to the restroom, which was easy to find, however the trash can was overflowing with paper towels. Odd I thought, since they had only been open for an hour. I washed my hands and there were no paper towels (they use one of those continuous roll types with the brown paper towels). Remember, they’ve only been open for an hour, so I was not sure how they could be out. I know it wasn’t the rush of customers… there must have been less than 10.
I took my basket to the front to check out, a few hundred dollars worth of stuff, and there are NO… I repeat NO cashiers up front, and not cash register lights on. The only person up front was a girl at Customer Service who was helping someone with a return. I waited for 20 minutes, and NO cashiers came up front. Finally, an older gentleman who worked there was walking up front with a customer and they were talking about fishing, etc… I was clearly waiting in line to check out, or at least to make a purchase, but the older gentleman walked the other customer in front of me to the register and checked him out. Wow, not only did it feel rude but I was speechless. Finally, he asked me if I was ready to check out and I did, somewhat reluctantly.
Why did I still buy there, because they had it and I didn’t have to order it. They had a good price as well, so I just bit the bullet and made the purchase, but I will not go back.

First visit today. Needed some new camping/​hiking gear and was lured in by the «store-​wide» clearance signs outside the store. Apparently store-​wide clearance means they hung up clearance signs all over the store, but not all that many products are actually on clearance. Walked out 5 mins after we walked in without buying anything. I can ususally detect false advertising, but this was blatant. Also was never acknowledged or offered any help. Heading over to R.E.I. where the prices might also be high but at least I know what I’m getting.

Here in Colorado we have a draconian gun law that requires all private firearms sales must pass a backround check. Now most gun stores in the area offer that service anytime for a nominal fee. Gander does offer this service but on Mon-​Wed 12am-​4pm.
WHAT?
Who is off at 4pm?
I just experienced this first hand today as I went to transfer a AR-​10 receiver to another private party. After waiting 20mins for the clerk (the only one to be seen, although I heard several in the back joking around) to stop swapping hunting stories with someone not purchasing anything and come and help people that would like to spend money, I was informed, rather rudly, of this policy.
I asked if they sold guns after 4pm.
«Yes of course» was the reply.
«Then why can’t I get the transfer done?»
«Store policy.»
The best part is if the guy had came over and helped us when we arrived at the counter we would have been within the window.
So Gander I’m done with you, after years of putting up with your exorbitant prices, incompetent staff, and shoddy customer service, this is the straw that broke the camels back. I hope you continue your poor ways so you go out of business.

This place is huge. I came here with a picture of something that my uncle needed but had no idea what it was. The associates were so helpful in assisting me and being nice about it! I hate it when associates snicker or sneer when you’re not so knowledgable about what you’re trying to buy. They also have military discount :)

When they first came to Colorado they had great competitive pricing. Lately they have gotten so overpriced I won’t go there anymore. I beleive it’s corporate greed. I used to sell my used firearms to them and get fair prices. Now they rape you. I went in last night to sell them two of my used but like new firearms and they insulted me. They offered me $ 300 each when I just paid $ 650 and $ 700 for them a short time ago (I only put a couple rounds through each of these guns and you can’t even tell they are used. Even the salesmen said they look brand new) That’s like giving them one gun for less than half and the other gun for free. One of the guys helping me said they sold one of my two guns new for $ 525. I laughed and pointed to the same exact gun in the counter they had new listed for $ 699. When I did that he acted like I was the idiot, and like I was insulting his intelligence. The funny thing is they were already tagging my gun boxes before they even discussed anything with me like I was just supposed to agree on the prices they gave me. LOL. Gander did the same thing recently with my nephew. He bought a pistol from them for over $ 1,000, didn’t even shoot it and 2 weeks later brought it back. They told him they could ONLY sell it for $ 500 and offered him $ 400 for it. He sold it to them and a couple days later went back in there and they had it out on display for $ 850 used. WOW… So this morning I took the guns to Cabela’s and they gave me $ 100 more for each gun without playing any games with me. That’s $ 200 extra in my pocket. Also, Gander had the pistol I wanted but it was $ 799 and all the other stores had the same thing for $ 719. If you really research prices, they are selling guns for over full retail prices. Just as an FYI. Their Glock spare mags are priced at almost $ 50. All the other stores in town are between $ 28-​$ 32. Enough Said.

Whenever I go talk to any guy about a gun, I get treated like an absolute idiot. This was no exception.
After waiting for about 10 – 15 minutes, someone was finally available to help me. I asked about a certain muzzleloading rifle, and the guy tilts his head, bends down a bit, and says very softly and very slowly and very patronizingly, ‘Have you done this before?
Uh…what? Muzzleloading?
Yes.
No.
Are you scared?
No.
Do you know what a big responsibility this is?
I was in the army. Just show me the gun.‘
After that, he got much friendlier and promised to contact me the following day about ordering a certain firearm. I never heard from him.

I ventured here for the first time ever today and was not impressed. If cabelas was a walmart, this would be the Kmart. I had a hard time finding someone free and available to just ask a price on some unmarked 223 ammo and to see if they had any 9 mm in stock aside from home defense. After a long time if tracking someone down to do a price check, I decided to go with some ammo they had a large end cap sale on. I get to the single register open at customer service and have to wait. After waiting, the ammo I got rang up wrong. Another price check while the line backed up behind me. The guy in the department made sure to two mention a few times how it was an old sale and the adds need taken down.

Tried to buy a fire arm at Centennial Gun Club, they were so rude I left. Called Gander and got the nicest sales person on the phone. I asked for a specific gun but Anthony proceeded to kindly educate me, the gun I thought I wanted is a caliber that is slowly going away. I quickly headed to the store and Anthony was patient with me for over an hour, I bought a 380 and love it!

Home Depot doesn’t have it in stock, so whaddaya do?
Ya check out Lowe’s.
Right?
(Billie) Bass Pro Shop doesn’t have it in stock, so whaddaya do?
Ya check out Gander Mountain.
And sometimes they’ll have it, and you’ll be happy, and give ‘em 3 stars.
Now you understand everything.

If you’re a woman don’t expect much service in the firearms department. My fiancé was ignored for 20 minutes and was laughed at when she requested to see a firearm.
Prices are the highest I’ve seen anywhere on all their items.
If you’re looking for a firearm expect to be lectured by their so called gun experts. I go their to scout items out before buying somewhere else now.

Girls, don’t go looking for a gun here alone. Bring a guy with you and you’ll get service. After my wife told me how horrible they were and ignored her while waiting to purchase my birthday present I wanted to go see for myself. She went up first since I wanted to look at something before we went there and yeah, she was ignored. I go up and I have a guy talking to me within seconds. My wife isn’t stupid about guns. She has her own and I was pretty upset that she got ignored for what seemed like nothing more than just being a girl. Their prices are the same as everywhere else but I can never find ammo here. I have another store that I go to for that.

My boyfriend and I go here usually for fishing supplies. I have found that in the Winter when it comes to ice fishing they are a little lacking. But other than that they are good about carrying standard lures & flies. Will meet basic needs. The staff members I am highly impressed with they always are not only willing to be helpful but we have talked to a few guys now who gave us some good info on fishing spots that proved helpful. It’s true they always have many items on sale. Lots of great camping stuff if you need it.
I won’t compare it to Bass Pro because this is a smaller building that is obviously less specialized.
But for your basic needs it is ol’reliable.

A liitle different then the one back home, not as orginazed as I thought it should be, a lot of items on the floor looked like they were understaffed.

Overpriced handguns — plus their customer service has a bit to be desired. I realized it was busy but I stood in front of a sales person on the other side of the gun cabinet and he totally ignored me.

I have been coming to Gander Mountain since they opened, and I purchased from their catalog before that. Sadly, the store seems to be getting less and less stocked. The clothing on the discount racks is usually a pretty great deal, and the firearms sales can be quite good, too. Overall, the store just feels like it is half empty and going out of business. With Bass Pro and Sportsman’s Warehouse already here, and Cabela’s on the way, I do not see how Gander will be able to survive without some major changes.

I went in to Gander Mountain to get a gun case for my brother in law. I had to wait awhile to get an employees attention but they quickly helped me find what I was looking for once they were available.

I shop here when SW or 5280 doesn’t have what I want, and for outdoor clothing. The sale racks always have a nice selection of deeply discounted clothing.
The gun counter is OK. I like that they occasionally stock used and surplus — although the prices aren’t usually the best. Worth looking though because they occasionally have a deal.
Ammo prices are still too high but slowly coming down. Slower than most local shops, unfortunately. They have a good selection of ammo — but that might be because of their prices.