Eyeland Optical

Just say no. I went there because at the time I had to use medicaid for my son’s glasses. Like pulling teeth, they showed me some frames and we made our choice only to find out that the state would take 4 months to his glasses in. Well that wasn’t an option so I had to find a way to come up with the 239.00 for the glasses and insurance. As soon as I said I was buying them outright their attitude changed dramatically and they were more than happy to take my money. Well the hinge broke and I had to use the insurance I purchased. They gave me a date to pick up the new frames. I called and no frames. Called the next week. No frames. The next week and still no frames. I’m sure if I had another 239 bucks around I would have gotten them quick. All i got were excuses and run arounds for about a month and a half after the initial due date. All the while I had to rig the glasses so he wouldn’t look ridiculous with a tape job on his head. On top of that, 6 months went by and they told me that the state had not yet approved the glasses. My guess is that the state didn’t drop the ball. They did. Especially with the pathetic excuse they gave me about it. Goodbye state aid. Illinois helped me when I was down. But more so, GOODBYE EYELAND OPTICAL. By the way, if youre going to lie about something, stick with your lie.

This place is awesome. They are always friendly and willing to work with you if have special needs. I will recommend this place to all my friends as I have been to other optical places and the service is first class. Keep up the good work and support small and local business.

I had a contact semi-​emergency on Sunday in Chicago while this office is closed in Aurora. I lost one contact lens and have a –4.25 in both eyes so needless to say I was seeing double. I had to work Sunday night and Monday morning at a busy restaurant in downtown Chicago with only half of my vision.
My 1 and only break on Monday I used to call give them all the necessary information to fax over my prescription so that I could see once again.
The receptionist pulled up my file while I was on the phone, had me verify some information and said «Yes I’ll have that right over!» Excellent! Still some time to eat something!
When I got to the office in Chicago after work a little after 6pm they did not have the prescription. I didn’t know what had happened so I called Pearl vision but they close at 6pm! I checked my messages and the receptionist did call me back to see which prescription I wanted faxed. By the time I got the message it was too late, I now had to go ANOTHER day of work without ²⁰⁄₂₀ vision. I called and left a message that was undoubtedly angry and called them unprofessional. I know it was out of line but keep in mind I’ve been through some stress.
The receptionist called me the next day and asked again which prescription I wanted faxed over.
Now in the original conversation I told them that I lost a contact, why would I want my glasses prescription? Anyway I started to apologize for the heated message when she cut me off. «Look, last night I was heated at the other office.» «YES SIR this was not our fault and we really don’t appreciate you leaving that kind of message.» Needless to say I didn’t finish the apology.
OK!
After years of technical training here is a little customer service common sense for the Eyeland Optical receptionists. and Optometrist offices all over the world because I’ve been blind my whole life and I dread dealing with them more than dentists!
When a customer is experiencing hardship, be mindful of what they are going through. Its a little thing called empathy.
As a restaurant professional I do this all the time even though «ITS NOT MY FAULT». You listen to people steam off a little and they usually will come right back down to earth. You do this for a number of reasons.
A– Its the nice thing to do. You’re at work, they are not. Imagine for a second their situation and how you would feel.
B– Return business! You’re not a real estate agent, its not a 1 and done sale! You are trying to keep this business for the next year and the next year that people will need to have an exam /​more contacts or glasses etc.
C– So that you don’t get nasty reviews like this and have to answer to your boss for them. Its modern technology, you can’t be a bitch and get away with it anymore.
So why is it that patients aren’t considered customers? I can very easily take my hard earned dollars elsewhere. I’m not required to be here there is a lot of competition out there! Watch me not only never come back to your office, but tell people my terrible story as I drive by with ²⁰⁄₂₀ vision provided by someone who treats me like a paying customer.