Crestone Apartments

Thankfully I moved out of this horrible place and many other residents are following my footsteps.
I feel that it is my duty to warn others about this place about the current management it is under LEGACY PARTNERS and the Crestone staff. I leased a 2 bedroom 2 bathroom apartment that was supposed to be a good deal according to the managers at Crestone but apparently to LEGACY PARTNERS that does not exist and we were lying. GOOD CUSTOMER SERVICE, HUH? THAT’S HOW THEY TREAT THEIR TENANTS. The apartment had a lot of issues such as the slider doors not properly being able to close properly which cost us high heat bills in the winter, the heater didn’t work, the second bedroom window that was also broken which also let in a lot of cold air before I moved in, washer and dryer was broken, the island was rotting on the inside, blinds were all mismatched and always falling off that it came to a point where I would call them at least montly and all they did was keep bringing broken ones. Management and the managers here are scammers, when asked for an explanation of the move out charges both their stories did not add up (NOT A GOOD SIGN IN ADDITION TO THE CUSTOMER SERVICE). I asked for a explanation of charges because a lot of the charges did not make sense such as the flooding that they wanted to charge us 2,000 for the floors. But when I called management and asked about it they wanted to charge us that much they said that we did not report on time when I tried calling them to come and fix it and have proof with my phone bill and eventually just had to write and email. Due to the third party did not correcting the flood problem, we are being charged. In addition, they want to charge for painting the ceiling almost $ 200. I can’t even reach the ceiling to do anything to it. They seem to want to charge everything because all they want is money.
PS — please take notice that there are many 1 star review for this apartment complex and I lived in this apartment complex during 2014 – 2015 and they are all true. Notice how one has one good thing to say about management.

Having just moved in to the Crestone Apartments a couple of days ago, much remains to be seen. However, I did notice that there were a lot of hoops to jump through in order to even rent an apartment, which made it difficult as I as I was living in Texas at the time.
On arrival, I was given keys to the apartment and had my moving company start unloading. Then, I realized that I didn’t have a key to the garage that I am also renting. Went back to the office and the girl working knew nothing of a garage for me. Eventually, she gave me two garage choices, which when I went to see, were not at all the ones that the person I originally leased from said I would have. This girl could do nothing else, so I had to have my movers put all of my storage items in the unit that was the closest of the two. I asked her to please find out about the garages that I had been told would be my choices initially.
Apparently, the garage unit that I was told I would have was housing the properties appliances and such and that she would ask her manager what she could do.
Yesterday, I received a call from «Kat», the apparent manager of the Crestone Apartments who said that they would have the maintenance worker move all of their things out of one of the garages that I was told I would have if it I wanted them to. I said I did.
Additionally, I mentioned to her that the ice maker was not working and that the curtain blinds on the patio had been installed backwards. She said she would have it taken care of, but nobody every showed up. I called my movers back and they came and emptied the first garage I had been given into the one I had been offered. It cost me $ 150.00
I took my receipt to the office and found Heather (my original contact). She had a woman in her office, but allowed me to interrupt. I gave her back the opener to the first garage and asked if there would be any compensation for the time, trouble and dollars that it cost me to switch the garage. She said that she could ask her manager and get back with me.
Today, both shower curtain rods fell off, so I took one of them to the office to show Heather and get a work order to have them replaced. I, again, interrupted her talking with a woman (the same one from the day before) and she said she would get it taken care of.
On a hunch, I turned to the woman in Heather’s office and asked, «Are you Kat?» She said «yes». I said I wish you would have introduced yourself to me yesterday when I was here. Then, I asked her about the compensation for the garage debacle. She said no, that there would be no compensation. Except she might, take off the price for 1 day that I didn’t have it. (That would come to $ 2.50)
I find it very odd that she did not tell me yesterday that she was the manager and talk to me about whatever issues I had. Instead, she remained quiet yesterday and today, until I asked her.
Weird, and probably not a good sign.

I have also experienced poor customer service from the Crestone office staff. When you go for packages be prepared to try several times because the staff my not be in the office as noted.
Also, the price for a one bedroom jumped from $ 799 to over $ 1100 after 26 months. The noise is constant, you will hear police and fire sirens constantly throughout the night.
Do not get a apartment by the pool there is constant noise after hours as people jump the fence and have midnight swim parties. I am moving hopefully I will have a better experience and I will be able to sleep throughout the night.

Horrible place. The staff is unfriendly and unhelpful. They often have the out to lunch sign hung up saying when they’ll be back. They’re never back at that time. I once waited for the girl to come back. First thing she did was open up and start listening to voicemails. Didn’t even greet me. I have had numerous problems from parking to random policy changes. They took my dish away only to leave behind the platform and cinderblocks it was on in the name of «beautifying» the property. They don’t maintain the shrubbery where I live, and I’m the one who takes care of the rose bushes that, when I moved in, were so overgrown my friends and I kept getting our clothes full of stickers. The walkways are ridiculously icy when it snows. There are no lights along the walkway from my car to the apartment. I know When I first moved in, the door to the cabinet under my kitchen sink fell right off because the screw holes were stripped. How was this fixed? By using longer screws and a piece of scrap wood on the outside of the cabinet. I can’t wait to move out.