Alamo Rent A Car

Alamo is my preferred car rental at Augusta Airport. I frequently rent from them because they have great customer service, not to mention great prices when I book online with codes. I have had a few problems (smoking car, tag about to expire, etc.) but I make sure to check the car before I leave the lot for any issues. Past experience (maybe with another company?) gave me an asthma attack because I didn’t check. :(Anyway, if I have any issues, I just walk back in & explain & they are always empathetic, friendly, & accommodating. Every car company has car issues, but it’s all in the customer checking before leaving & how customer service handles any issues. That’s why I give them 5 stars. :)

Thank you Alamo customer agents of AGS for starting and ending an overall long tiring trip with a smile!
I had to rent a car for an emergency trip to Missouri for two days and had the pleasure of dealing with the staff at the Bush Field airport counter. I secured a same day reservation at a great price and the representative even gave us an upgrade just because. We were given a 2016 Kia Sorenta that had plenty of space (an SUV third row), decent gas mileage, and lots of outlets for all the technology that accompanied a 14 hour one way drive. It was a anew stock and still had plastic dealer tags.
So while the trip started out on a high note, a problem arose a few hours later when we noticed that the plastic dealer tag was missing from the vehicle. I tried to no success to receive help from the customer service line as to how to rectify the problem due to my same day info not being updated in the system. I was told the only thing we could do was adjust the drive to «stop by» the Hartsfield ATL Airport and exchange our rental. I was bummed but wanted to make sure our trip was safe. Fast forward to trip to the car rental Mecca of Hatsfield only to find out they o my had compact cars in exchange for the upgrade SUV class. So we were directed to try either the Alamo rentals at the Chattanooga or Nashville Airport. That was totally out of the way and would have added hours onto an already lengthy trip. So the trip was completed with the tag-​less vehicle and I found that the police officers I encountered were really understanding of the situation.
Upon returning the vehicle to the Bush Field (AGS) counter, I shared some of the frustrations I experienced with customer service and asked for a direct line to actually speak with someone to share what had happened during my two day rental. The agents were so empathetic and understanding of my frustration. Not only did she give me the number, but volunteered to take a day off the rental to help with the situation. That was very unexpected, but extremely positive toward me using Alamo car rental services again. I still plan to share what happened with the corporate line, but I appreciate the level of professionalism, courtesy, and overall experience I had with the agents of the Bush Field (AGS) airport Alamo Car rental service counter! I will be sure to rent again.

Probably the fastest and best rental car transaction I have had ever. The personnel at the service desk were great and I arrived after midnight.
I rented a std sized and got a Malibu with sat radio, great to drive around Augusta.
Upon returning the car I was met in the rental lot as soon as I pulled in. The gentleman who helped me knocked out the check in within about two minutes I was paying at the counter.
Quick and easy at Alamo. It may be worth noting that I paid a Priceline deep discount on the rental… so I definitely did not pay full price, but got the full price service.

Front desk person was very friendly and efficient. I was in and out in less than 5 minutes. The car was clean and in good shape. Everything went perfectly. I take one star away for not giving clear directions on how to find the car.

I rented a full size auto in hopes it would get better gas milage than my Hemi Charger. Well they had no automobile so what I was given was a Chevrolet mini SUV that actually got one MPG less than my personal car because the motor was so small that it was hardly ever under 4000 rpm out on the hwy. The auto was comfortable just didn’t suit my need for good gas milage for a 1000 mile trip. Im giving them one more try next week if I get the same results I will look for a different rental company that has more cars on site.

I give them a 3 star. Why? I rented cars from them and never had a issue. Until this last time. I got a FIAT it stunk like cigarettes. The driver side seat was broken, the seat would not fold down. So I called them, they gave me a xtra day for free and I ess ante to return the car back with half a tank. Great! But I had to deal with the stench.