Western Washington Auto Glass Service

I will be taking these crooks to court for breach of contract. The owner will try to get every penny out you. Very dishonorable people. Stay away from this place if possible. I encourage others to file law suits against them for professional theft !

This place has the worst customer service I have ever seen. I pulled up to this place after scheduling an oil change. I saw a person sitting outside talking on the phone and thought it was a customer. I walked inside didn’t see anyone walked back outside to look around to see if there was a worker. Never occurred to me that the person talking on the phone was the owner of the place. I walked around for about 10 minutes and decided to wait inside. 5 minutes of waiting the guy gets off the phone and asked what I needed. I said I had a 4:30 Oil Change schedule. Granted I was 5 minutes late but the guy looks at the clock and says I’m 15 minutes late and he wouldn’t do the oil change for me and that I needed to reschedule. The guy was on the phone for like 15 min after I got there and didn’t even say anything to me… Not even a «hey…I’ll be with you in a bit» or some kind of acknowledgment that I was there. I waited a week after scheduling my oil change and this guy wanted me to wait another week to schedule a new appointment. I asked him how long does an oil change usually take and he said 30 min but he gets off in 15 minutes so he wont do it. What a piece of work. Would never go back here again and definitely would not recommend anyone to go here.

Completely incompetent windshield installer. Walt decided to just shove one of the seals under the hood thinking one would not notice. My car is scratched from what looks like prying the windshield off. Trim is loose, dirt, grime and old sealant is everywhere.
AVOID this place!!!
24Feb — Update — Went in to show Walt what was wrong and he blamed me saying that I caused the scratches and loosened the trim.
Asked for a refund and he said no way, told me to contact the BBB if I had issues with his business.
Again, AVOID at all costs!

If I could give 0 stars I would. I am sooo not impressed with this place.
First of all– I walked into this tiny dirty shop where you have to walk through the small compact area they work on the cars. We go up these creepy stairs to a small room. While looking for the remote I find porn! WHAT?! PORN IN A WAITING ROOM!!? Ughh okay so secondly– I am in there with my 1 year old for 2 hours pacing and while I was on the phone I see the man who’s suppose to be replacing my windshield at that time is walking back from the bar next door with a bag of food. That frustrated me because I had a grumpy child in a strange place without anybody telling me what was going on.
After 3 hours I being there the man FINALLY comes upstairs to tell me it’s done. «Okay, awesome» I thought. Sign my receipt, and pay $ 190, and go home. 2 days later I take the tape off and my windshield is NOT SEALED ON EITHER TOP CORNERS, THERE IS WEATHER STRIPPING THAT HE TORE OFF! YES I SAID TORE OFF! An threw on my floorboard! There are shards of glass still on my dash, and my windshield wiper is loose! I thought maybe I just needed new blades. No. The wiper ARM IS BROKEN. Freaking great. So I’m out $ 220 and still can’t see out of my windshield when it rains.