Safelite AutoGlass

It so refreshing to experience such exceptional customer service, I wish I could get this kind of care everywhere! From the lady who helped me schedule the appointment and the guys who sealed the crack on my windshield this business is professional and polite. And they vacuumed out my car :)! Thanks guys!

Great service, replaced my window and they even vacuumed my car and replaced my garbage bag inside lol. Very impressed with my new windshield and the service I received!

They have some nice amenities while you wait: coffee, snacks, TV and internet (you have to bring your own laptop/​tablet ;-)).
Very nice and professional people. They replaced my rear passenger window in record time 30 – 40 minutes). It took the sting out of having my (deliberately) window smashed by some jerk.
I have a good policy with Allstate. I paid $ 100 to Safelite; the rest Safelite billed Allstate.

Safelite repaaaaair, Safelite replace~!
This place was recommended to me by my insurance when I needed to get my smashed front passenger window replaced on my ’12 Impreza. On the day of my appointment, I dropped my car off and left for a walk to find something to eat; when I came back, I was told that the window glass was a special kind only the dealership had in stock! Luckily, there was a Subaru dealership nearby and they managed to run and get a spare window from them to use for the job, without even having to call me up about the problem first. I lucked out on that, but I would think they’d get it in stock before my appointment. Then again, my appointment was Monday and I set it up on Sunday, and they probably don’t keep a ton of special-​design windows in stock just for the hell of it. In any case, it worked out fine.
Sadly, the shards that fell into the door damaged the powered mechanism (called a regulator, I think) that lifts and lowers the glass, and they didn’t have the part in stock or a place to get it. It might have also gotten damaged during the repair, but I’m not fussing about that as it didn’t cost me anything extra to replace. I had to bring my car back in a few days later to get the part replaced, with the window disabled in the meantime. Since it was all part of the same problem and same fix for it, I didn’t have to pay anything more than my initial insurance deductible despite needing a separate appointment time.
Unfortunately, my back right window had some scratches/​chips taken out of it by the person who smashed my front window, and that isn’t something they could easily fix. If it were the windshield then they could patch it, but the window glass color doesn’t match the resin they’d use to fix up marks in the glass. Not something I blame Safelite for, but if they ever want a suggestion for something to improve, that could be one! But I doubt a product like that exists anyway. (I actually would have preferred it if both windows were broken instead of just one and the other marked up. If you break into cars for a living, listen up!)
In summary: The service was great. The glass that fell into the door cavity was all removed, and though it couldn’t all get taken care of at once, everything was fixed up in the end and only cost me what my insurance charged me. It’s been a few weeks and no problems — plus I got some free glass cleaner spray, woo! The employees are very friendly, and free refreshments are available in the waiting room. While I hope I don’t have to get any repairs like this done again, if I did, I’d definitely go back to Safelite.

In my opinion, Safelite is the best in the business.
I’ve had two windshields replaced by these people and both times (mobile and in shop), they were HIGHLY professional and friendly.
It was refreshing to be treated like this. Not many businesses these days interact with customers at this level anymore.
I would say the only improvement they could have made would be a bit larger waiting area. They did provide food and drinks (coffee/​pop) though.
Great place!

What I love about Safelite is that I don’t have to sacrifice quality for convenience.
They took care of my car quickly. They even worked with my insurance so I didn’t have to pay out of pocket for your windshield repair.
This is my new go to place for auto glass. It’s worth it.

Clean, fast, and super friendly staff! I had my car window bashed in on Saturday night and they fixed it within an hour and did an awesome job! There is wifi, sodas, and snacks while you wait so you can work remotely and don’t starve lol. The lady at the front is so helpful and friendly! You get a goodie bag when you leave :) Mine had glass cleaner. She told me there were only two techs there for six jobs scheduled at the same time as mine and they still got it done so fast.
Be warned though that when you call them you get routed to a call center and half of the people there don’t know what they’re talking about and I was told I had an appointment at 11 on Sunday and I called to confirm Sunday morning but turns out the dude meant Monday… So that was annoying. When you call ask to speak to the shop directly because going through the middle man is so annoying…

We have needed both windshield repairs and replacement more times than we care to admit. This place is always up to the job. Today they replaced my windshield in under an hour. They handle the insurance company, offer free WiFi and most importantly, do excellent work.

Although this was awhile back … The service was fast and clean. I had a crack that covered the whole windshield. I first walked into a friendly employee. Gave my keys, sat down and within 45min to an hour I was outta there with a new windshield. They gave me the breakdown and the rest is history. Definitely will let other people know about this shop if needed …

I just wanted to let everyone know what a great experience I had with Safelite. It was so easy to get a quote and book my appointment online. Safelite emailed me reminders and even sent me a bio on the tech (Josh) that would be replacing my windshield. About an hour before the time he was supposed to show I received a call from him letting me know when he would be coming by my house. He arrived when he said he would and was very pleasant and professional. He did a great job on my windshield! From start to finish, it was a great experience and the cost was very affordable.
Businesses like this need to be recognized and supported. Thanks again!!!

Any large retailer that wants to learn customer service should come to Safelite.
They had my window in stock, I got a same day appointment. The call center was friendly and effcient, the technicain was fun and had my paperwork as I pulled up, he recognized my car from the work order. The recepitonist offered me a TV remote and drink from the fully stocked fridge.
I was told it would take 1.5 hours, it took 45 minutes. Under promise and over deliver! This was a +perfect+ experience.

They were on time and did an OK job. A couple weeks later, the windshield cowl started to rattle. Some of the foam padding was missing. They evidently did not fix it when they took it apart.

I had a giant crack in my windshield and called my insurance to get a replacement. They suggested Safelite and got me set up with Erik.
He called and double checked what time I wanted him there, he was there a few minutes early and got started. He came in to show me how the previous windshield on my car was poorly done and went through my insurance to order new parts. He was in and out in about 45 minutes. Explained to me the dos and donts of getting the windshield replaced. He was so nice and professional.
Best part, as he was driving away he noticed me fumbling with the new windshield wipers so he stopped and got out and did them for me! I couldn’t remember how I got them on there and messed with them for a few minutes before he came back up the hill, but in about 30 seconds he had my new wipers on and saved me probably an hour of watching Youtube videos to figure out how to remove and replace the wipers. So pleased!