Hobbs Automotive

Beware of buying a car here. I bought a 2006 BMW for $ 11,000. In the agreement they offered me a 30 day warranty. I brought it back to them within their 30 day warranty period to identify a rattle, and a «clank» noise when shifting from idle to reverse or to first gear — this auto has a manual transmission. I had video and audio of the rattle noise that I shared with them and I slowly moved the auto in the parking lot. The mechanic, Julie (the owner) and another employee heard the «clank». I asked the mechanic what the noise could be and he said it could be a worn or lose «U-​Bolt». Once this was discussed, the mechanic slowly drove the vehicle into their garage and as I observed from outside the garage, the vehicle was slowly lifted.
I don’t trust people easily until I get to know them better and I was somewhat apprehensive about the outcome of this visit, so I wanted to observe what the mechanic was about to do to MY vehicle and so I stood outside the garage for about 5 minutes when suddenly Julie the owner «invites» me to come in the office. I reply no thanks I would like to observe. She says the mechanic is working and he should no be observed while he works… this does not sound right to me and I start to feel very uncomfortable… mmmmm… lets see… the owner of the shop telling me I cant watch the process of the mechanic working on my car… this is not going to end well I thought… I told her I wanted to stay outside… She told me that the mechanic reports to her ONLY and this time she said it with a really ANGRY voice and demeanor… I said but… then she pressed a button and the shop garage door began to shut until it shut all the way, separating me from my vehicle and not being able to see what the mechanic was doing to my BMW. I could not believe it!!!
I was calm about this but not really — I began to panic. I was really upset that I had been treated so nice when I bought the vehicle and now I was mistreated by the owner, not just because she did not want me to observe, but because her tone of voice and her forceful manner, unfriendly, unprofessional and rude… What are they hiding? What are they doing behind closed doors? Obviously something is up!
So after this bit I decided to remain outside the office to wait for my vehicle. Then a few minutes later the garage door opened and the mechanic came out with my BMW. Then Julie came out with a piece of paper and told me that the car had been looked at and nothing was found. I was expecting this and so I just wanted to get the hell out of the place… I knew at that moment that I had no recourse but to write about this on Unilocal and so I said thanks and good bye. I was so angry I immediate removed their Hobbs Automotive sticker from the trunk and left the premisses straight to Tully Automotive, the local BMW dealer. They off course easily found the cause of the «rattle and clack» and they will fix it.
So if you want to be snaked into buying a car and you want to go back for a warranty check and in the process not be allowed to observe what they do to you your car and have the owner be rude to you, then buy your next automobile at Hobbs. Or if you rather not be mistreated go to a different place — because if you go to Hobbs you know what may happen to you and your vehicle…

My girl friend bought a 96 Honda accord less then 50k miles from them and within a 2 days it was leaking gas… The gas tank had a hole, the brake line was deteriorating. I called to complaint about the vehicle and to see if we could get it fix. The woman on the phone was very nice but once the owner got on the phone everything changed. I told him about the issue and he told me that he’s going to charge us for checking for the leaks and any repairs. So I told him that the vehicle should of been check before it leaves the lot. Then he told me that I better change my tone of voice when talking to him, I was shocked and extremely offended at this point. Then he told me not to call there again and hung up on me. Needless to say I didn’t know anything about the lemon law and if I did I would have brought that to his attention, but I end up paying out of pocket to repair the car. If you’re going to do business with them please be careful, I wouldn’t recommend this guy to anyone. And I hope with our mistakes will help protect future consumers who’s out shopping for a vehicle.

Bought my Buick Century from these folks (the ‘girl’) a couple years ago– it was one of their bank repos and had a check engine light, sold as is for $ 1900.
Put $ 800 into the transmission (rebuilt one) and from the start I have been right side up on this purchase, extremely happy with this solid and dependable vehicle.
Gas mileage on this vehicle a surprising 27 – 30 mpg combined, not bad for a 2004.
I agree with the other reviewer in that they have some lemons– check the car over carefully (like, always climb under with a flashlight).