1023 Motors

I have bought 3 cars from 1023 motors over the past 10 years. The first one was purchased as is, however, over the next 3 years, even though I bought it as is, Ryan helped me with any issue that I had including non mechanical issues (broken window from rock).
Considering I had 3 years of driving 50 – 100 miles daily I definitely got my money out of that car.
Over the next 7 years I have bought 2 cars from 1023 motors and they have been fantastic. I’m not sure why there is a bad review on this site, however i do know that you cannot please all the people all the time in business. My dealings with 1023 motors have been A+. They are always available to help and at the moment I am considering upgrading my car.
I would highly recommend 1023 motors.

DO NOT BUY FROM 1023 Motors– I hope I can help somone learn from my experience.
I live in MA but saw a car he posted on craigslist that looked good so I went to look at it. Liked it, bought it. Next day when I went to register it, the check engine light came on. Called Ryan, the owner, he said to bring it up even though he wasn’t there. His mechanic looked at it, tried to fix what he thought it might be, reset the light and sent me on my way. Two days later the light comes back on. Same thing, had to take time from work to drive 1.25 hours up to NH again (and back of course). Same thing (quick fix– light comes back on), did this three times total. 2 weeks later the car won’t start. Got a new battery and seemed fine, two days later the check engine light comes back on. Told Ryan, he didn’t offer to cover the $ 122 battery and kept insisting it’s fine to drive not to worry about it. This went on all summer quick fixes for the light only to have it come on again a week or so later. Finally I had a local mechanic look at it and he replaced the back O2 sensor ($ 220), (Ryan replaced only the front) but the check eng light came back on again a week or so later. To my horror I was told I need a new catalytic converter which would be about $ 1200 with labor.
I called Ryan and said I would never have bought this car if I knew from day one of owning this car the light came on because it needed a catalytic converter. He’s very «laid back» (which comes across as condescending to me) and says «Whuuuutever» a lot. Said he’d charge me $ 900 for the converter. I said «That’s $ 900 I don’t have, I’ve already spent over $ 300 on the car already between the battery and the O2 sensor». He’d said split the cost with me (although I feel he should cover it since he sold me a car that needed a cat conv when I bought it but I guess he could just say «tough luck» too.
Ryan said to come up Wednesday so I planned to stay with my sister in Manchester overnight so I could bring it down first thing Wednesday. I called Tuesday to confirm, left a VM, he never called back. Called/​left VM Wednesday AM to see when that morning I should be there. Never called. Called again at 11:30am he finally picked up and he told me he wasn’t even in the state and asked «Oh were you planning on coming up?» I told him I *was* already up and had planned yesterday and today around bringing my car in like he told me for Wednesday. He said he’ll call his mechanic and call me back. Called back he told me his mechanic isn’t in and the part isn’t even ordered. I started to ask why he told me to come up Wednesday he just said «Well it’s not happening today so you’ll have to bring it up some other time.»
Ryan really has no appreciation for the amount of time and gas money I have spent getting to him and trying to get this car fixed. He will NEVER APOLOGIZE. Not for not calling you back, not for making you go out of your way for nothing, not for selling a car that needs over $ 1000 worth of repair. He calls you when he feels like it, conveniently doesn’t get voicemails (apparently doesn’t plug in his phone when he travels but said «business is #1)
I’m not sure if he’d treat a guy buying a truck the same way but I have never felt like such a sucker buying a car from anyone like I have with this place.
As of now, I am still waiting to find out if I’m bringing my car up there on Thursday but I can’t plan my time around it because we won’t call me back.
Dealing with him is extremely frustrating. Although he acts friendly enough, Ryan doesn’t have to care and makes you know it. You’re the one that needs something and he doesn’t so it just sucks for you. I get to pay someone $ 1200 for a repair or get jerked around by Ryan who legally doesn’t have to do squat, although morally I would think he would feel responsible but apparently doesn’t act according to morals. Used car salesmen are a different breed for sure.
Buying a car here has turned into months of anguish, frustration, hundreds of extra spent dollars, missed work, extra miles, wasted time and lots of gas money.
I can’t say enough how much I regret buying a car from 1023 Motors.
— Don’t do it.
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