Hinshaw’s Honda

Dishonest and misguiding. They have so bad reputation that people just don’t want to deal with them and in order to get any customers they call all over the CL adds of people selling their cars, pretending to be private buyers and trying to get them to the dealership.
STAY AWAY!

I would go to another dealership because they really just rip you off and Guilt trip you into buying something you repeatedly say no to. I made the mistake of purchasing the vehicle here when I could have gotten a better deal else where. Also, whenever you pay for their service to get your car «detailed» it’s half assed. I got my car back with fur all over the place, so much for vacuuming and smudge marks all over the windshield and a Bluetooth speaker missing from my bag that was in the car. Please go to another dealership and learn from my mistake of trusting these people. They send you follow up emails that seem so kind and genuine but I literally called right when I got the email and Monte had not a clue who I was and said he would «call right back» and five days later still no call back.

DO NOT GO HERE!!! Here’s my diatribe.
Positive: the used car salesman was very nice and courteous.
Negatives:
–We bought a warranty with the claim that we could cancel it if we changed our minds. After going home and looking at my other car’s paperwork we decided to cancel but it of courae wasn’t that easy so we ended up with a warranty at a bit of a lower price.
— The car had just come in and was not detailed. We were told they would clean it when we brought it in for the [coating]. When I returned, they claimed it had already been cleaned-​there was goo stuck in the center console. After some arguing they vacuumed it again and wiped it down a bit, but it was not detailed.
–We have stayed away for about a year, but had to have a door lock repaired. Even with the warranty we still had to pay $ 100.
We also received a safety recall notice. When my husband asked about the rental car he was told that the safety recall wasn’t really serious and that Honda just makes it sound really bad. The service department told him he can just keep driving the car until the parts to fix the airbag become available and he probably won’t have a problem. I did not think parts flying out of the airbag that can injure or kill the driver or passengers to be no big deal. We attempted to get a rental car from them BUT…
I called before we left because my husband said we had to take the car there. I thought that did not make sense since there was a safety recall so i called and asked if we needed to bring the car in. Mike said «No, you don’t need to bring the paperwork.» I thought I should call back since I said «car» and he said «paperwork» but agaimst my better judgement we went. At the service center Mike said he would never say that, then later conceded that there may ha e been a misunderstanding but that was after he basically called me a liar (for saying I was told we didn’t have to bring the car) and a thief. He said the car had to be there because I could have sold it and just got the notice from Honda and was just coming in to get a free rental car. Even after stating that my husband (who was with me and remembered by the staff) was just in less than 48 hours ago, they would not help us. We had to call Honda and they sent us to another dealership. We went to South Tacoma Honda and their service center was packed!!! Complete opposite of hinshaw’s and they helped us quickly and courteously and never even looked at our car!!!
Love love love Hondas, but please SAVE YOURSELF!!! Don’t go to hinshaw’s!!!

I went to this dealership on Saturday 3÷2÷16 around 1:30pm to look at a few used cars. I parked up the building and put my rental car in park. I didn’t have my E-​brake set before a sales guy was tapping on my drivers window. I rolled down my window and said, «Can you let people get out of the car before you see if the need help.» Sales guy walked away. I was so irate that I didn’t get out of the car and I left. It’s already a has task to look for a car without adding push sales people into the mix. They lost out on a cash sale treating me like fresh meat. I highly doubt I’ll look there again when I’m in the market for a car.

DO NOT GO HERE!!! My wife had to bring in her car several times and ended up paying for other things that the service department supposedly found. Recently, we needed to check a rear brake (they installed a couple of months ago) because of a sound we would hear whenever we stepped on the brake. We scheduled for a check-​up and we were informed that everything was ok and everything was checked. Unfortunately, I don’t think they did a test drive because we noticed that the sound was still there (service department closed when we picked up the car). We scheduled another check-​up a week later and after inspection they claimed that we had to pay over $ 600 for other services (of course we declined). NO ACCOUNTABILITY for their mistakes. I would rather drive another 15 miles to another Honda center than being ripped off from this location. This place will blame something else to TAKE YOUR MONEY. Btw, our passenger rear panel was also removed (probably by accident when they wiped or cleaned inside the car) but instead of attempting to fix it or snap back the panel, they left it and reclined the car seat to hide the obvious. I had to google on how to repair or snap it back in because when I called our service rep, he didn’t believe me and he too is an opportunist. I regret not reading the reviews before coming here and my wife is also upset because she only selected this dealership because of the location – NEVER AGAIN!!!

I would not recommend this dealership to anyone. Please be aware!
I came across this dealership randomly shopping for a new car one day and test drove a few different vehicles. I made the mistake of not checking the reviews like I normally do before coming here.
In the beginning, this place seemed like a good dealership. My sales associate was Garry P. He seemed so nice, helpful, very honest and willing to help out… until after our agreements and the signing. We had negotiated back and forth for the purchase of a 2013 Kia Optima that was used yet fairly new. They had just received the car to the lot (or so I was told) and had not been completely detailed or fixed to the usual standards. I should have stopped there, I know. But the car seemed very nice, well taken care of, with low miles and at a good price with a few minor things that could be fixed. I had previously owned a Kia and was very happy with it so I felt comfortable with sticking with Kia’s just an upgraded version.
As stated, there were a few minor things that needed to be fixed. Garry promised to have a chip in the windshield replaced, detail in and out of the vehicle, a few scratches buffed out and a clear chip coating on the nose of the car. This was all negotiated in the price and for purchasing the car. I was told I could bring the car back and have this all done quickly in one day… NOT the case. Everything was so difficult to have done or done very poorly. The detailing was completely half assed. I got the car back with smudge marks along the rear window, no floor mats, and basically just a vacuum job done. I had to repeatedly show up to the dealership to have everything that was discussed done, like the window chip (8 trips total) and every time I was told something different. They said the window guy only shows up on Wednesdays or he isn’t in today, or he can come to you just not that far out to Kirkland… etc. I should have known better than to trust a car dealer sales rep after signing.
In addition to these few things, I was promised to have the second set of keyless entry fob to be sent to my house so I wouldn’t have to drive back down to the dealership AGAIN from Kirkland, (I was promised repeatedly by Garry that they did have them but were waiting for the Manager to be in to get the keys from a locked office to send them directly to my home since we were there after the manager was gone) only to find out weeks later they never had a second set of keys to begin with.
I was very upset and disappointed at how many times I was promised and told «don’t worry we’ll take care of you, we want you to be happy, we will contact you and have this fixed… etc.» only to never hear back from anyone or have the situation rectified.
I finally got fed up and drove down to the dealership to talk to a manager face to face and have them handle the situation since the sales rep was untrustworthy. I was given the run around completely by their team as well. The only option I was given to fix the key issue, was to drive to a Kia Dealership, have the key made (which was going to be $ 300+ to have done) pay out of pocket and then drive back to Hinshaws to have them «reimburse me». At that point, I didn’t even waste my time or money. Why should I be the one inconvenienced to drive around again for the 9^th trip and pay out of pocket for being repeatedly told by their sales person Garry they had the keys? The Sales Rep Garry was so rude when I sent him a message about this issue as well. That’s your mistake for promising something you didn’t check or make sure to have… don’t promise something if you aren’t 110% positive you have.
Anyway, I hope that my terrible experience prevents the next future car shopper from having as miserable experience as I did at Hinshaws. It’s a very bitter feeling to get a new car and feel as though you were taken advantage of, repeatedly. As a tip, if you negotiate something, don’t leave the lot until it is completed 100% to what you agreed upon.

I never had a good experience with going to the dealership, and this specific location sure didn’t make it any better.
I did most of my car shopping online and over the phone, all because my husband hates sitting in the dealership hearing me haggle, plus taking three kids under the age of five isn’t going to make it any better! I was clear and transparent with anyone and everyone I talked to that I have a trade in, how much my pay off amount is and I want my monthly payment at $***. Of course they all wanted me to come in with the vehicle so they can appraise it. I do not mind taking it in considering I have very low mileage on it for being only a 2-​year old car!
I dealt with Josh, a typical car salesman who’s trying to make a living. He was not pushy, yet he wasn’t trying to work hard so I can get the payments I want. He knew I was short in time, yet, he doesn’t seem to care one bit. Finally he got the manager to test drive my car, great! The manager walked passed me, didn’t say hi or acknowledged my existence. Whatever! I left cuz I had to pick up my daughter from school, Josh knew all about it, yet he still takes his precious time. I texted him I left, he goes, «I was just going to show you the numbers but you left.» Well, that right there just lost my business with them and will never come back for any sales or services.
The only stars they get is for Jeremy Rubin, he initially didn’t get the deals I wanted, but he went out of his way to send me an email to wish me a Happy Thanksgiving. That alone, he deserves 4 stars. Sorry, your dealership sucks and so is your upper management. By the way, South Tacoma Honda gave me $ 700 below invoice, or $ 3,600 below MSRP!
PS: Go to
before you make any purchases. You will see a big difference, that is if you want the best deal for your car. Don’t over pay, especially making the rich, richer.

I have to thank the guys at Hinshaws Honda.
They did everything they could to transition my husband out of his Mercedes and into a family car. I didn’t realize it would be a minivan!!!
We are indebted to the GM and salesman for making a situation that could have been a terrible mistake into blessings for us!

Came here to buy a second car for me and my girl friend a couple months ago. They weren’t willing to negotiable much with us, they sort of pressured us into buying it after the salesman begged us to stay and help him out.
After walking out of the dealership, they also told us they would clean the car up and make it look nice before we took it off the lot. Instead, when we got it it was just cleaned very quickly because they were close to closing and they didn’t want to spend anymore money on the car as they were «losing money» already. Also, we asked the salesman up front about anything missing from the vehicle and they told us nothing but a few lights went out, the cup holders were broken (they didn’t bother to mention it to us). Also, they told us the tires were brand new but we were having problems with them and they were not new. The windshield also had a small crack on it that they refused to fix but it was bothering us and it eventually got bigger as they told us it wouldn’t as they sealed it…
In the end, we just wanted to let others know that they should check everything or ask for a inspection before buying anything from them. Also, make sure to negotiable on the price because they try to get the most out of you without thinking about your satisfaction or after purchase events.

I’ve been to Hinshaw’s 3 times within the last 2 weeks to get 2 of my car serviced. All 3 times Bob assisted me with my cars. He was not pushy with any additional services recommended from the technicians. Bob is always very friendly and helpful. He is now my go to service rep at Hinshaw’s!
Today I brought in my accord for the air bag recall. I had lose dash cam charger chord tucked to the side of the front windshield but it’s still very visible and can get in the way. I’ve wanted to take apart the front dash and tuck in the chord myself but was afraid I’d end up messing up the car! As I was driving away I noticed that my charger chord was not in the way as usual. The tech helped me tucked it in the windshield so it’s not visible and no longer in the way! I’d recommend Hinshaw’s Honda over fife.

We leased a 2015 Honda Accord in December and traded in our Infiniti… They gave us 2k more than any other dealership would have given us. Negotiations went smooth. We got everything we wanted and great service. I still take my car there for oil changes and plan on getting a new car again with them soon. We worked with Charles and we have worked with Sean before on used car side. They are efficient and work fast so they dont waste my time. I would highly recommend them.

Do not buy a car here! The salesman will convince you to purchase a vehicle even knowing it is potentially unsafe or a rip off. Then when issues arise they do not respond in a timely manner. Further, the GM is rude and demeaning. There are too many great dealerships around to settle for Hinshaw’s Honda of Auburn!

Most fantastic staff and experience I’ve ever had. Joe Rubin is the consummate professional and cares about his customers and his business. The most impressive is how they can empower their salespeople to get the deal done. This was a really easy decision for us and will continue to be a Hinshaw’s Honda fan for a long time.

Granted, this may be an unfair review given that this happened a number of years ago but to this day, I still remember how terrible I was treated — good opportunity to write reviews now that I have Unilocal :) The Auburn Hinshaw Honda dealership service department screwed me over years ago charging me for a ignition switch that I did not need… because they misdiagnosed the problem. I came into the dealership after I had googled «Honda service,» as the Honda I bought had an issue with the key being stuck in the ignition all of the time. My temporary solution was to get a brake lock and a spare key to prevent my car from being stolen. I figured the Honda dealership would be the experts at fixing the problem. Wrong. They charged me $ 100 diagnostic fee which I was fine with and after «diagnosing,» they told me the issue was the ignition switch and noted that it was $ 300 something to fix and I Ok’ed the charge. A month later, the key got stuck again.
I came in and they said for them to look at it again it would be $ 100 diagnostic fee. But wait, you charged that a month ago and sold me a part that didn’t fix the problem? They wouldn’t refund me for their mistake and then wanted to charge me another diagnostic fee. Really? If you can’t back up your own work, don’t do the work. I’ll take it elsewhere.
I ended up taking it to some place called Central Collision and my car insurance covered the problem after my car got broken into. (See why I wanted the issue fixed so bad?) This place was just not worth the cost given comparable auto servicers given their mistake and lack of customer service. I would never come back.

We have purchased four new cars from Hinshaw’s since 2002 and were very close to a fifth, but ended up walking out. I will not go back. We went to Renton Honda and what a completely different experience. If you want a combative experience where they still play that annoying «I’ve got to run that by my general manager» back and forth, back and forth game, go to Hinshaw’s. If you want a pleasant experience where they are very upfront, not pushy, and treat you like you have an ounce of intelligence, go to Renton Honda.

They want to sell me used fit thats been in an accident for kbb priced at excellent condition. Plus sales rep took too long to respond and said my offer wasnt reasonable. Thats why he didnt respond in a timely manner. They priced the car thats been in accident $ 1000 over kbb listing if the car was in excellent condition. Shady place if you ask me. Responded to cl listing. Told me to text offer to a sales rep listed to that number. Dion was the contact #/​sales rep

Went with my son car shopping on Sunday. Stopped at Honda Henshaw in Auburn. We had the worse experience ever. The customer service sucked. We asked to speak with the manager. Turned out, he was worse than the other guy. They obviously aren’t worried about providing costumer satisfaction. I would advise people to read up on their reviews before wasting their time or especially their money there. Oh yea, I forgot to mention, they are also liars. Never again, !!!

Years ago, had a good relationship with Hinshaw (both Honda & Acura). Over the years, they became increasingly brazen in the pricing for their service work. As the economy turned down, they kept the lights on by charging higher and higher prices for service. Well, now that the economy has rebounded, they are still charging ripoff pricing.
Example — called for quote on 15,000 mile service for my rig. Honda of Burien quoted $ 133, Honda of Fife quoted $ 143, Honda of Sumner $ 249, and Hinshaws $ 440!!! Holy moley — it’s just an oil change, diff oil change, and tire rotation for crying out loud!!!
Service tech didn’t know much, was getting «coached» in the background by his manager…
Sad to see the customer service focus from Hinshaw decline so much. After purchasing 2 rigs and getting service from them over 20 years, they have turned into the sludge in the Puget Sound Honda/​Acura service marketplace.
If you can get a great price on your car there — great, but get it serviced elsewhere.

Quite simply, stay far, far away from Hinshaws Honda in Auburn.
PLUS: The salesman was very nice and gladly showed the car facts when requested.
NOT SO GOOD: In the transaction and car process the salesman was not transparent, I believe.
I decided on a certain car to test drive/​The salesman and I got in the car and the car wouldn’t start. The salesman took me into the main waiting area so he could assess the problem. I waited for at least 20 minutes. He then came back saying he needed to change the batteries in the key less entry remote and THAT was the issue.
So, I waited. After waiting for a 10 – 15 minutes longer I decided to go out and see the car I was interested in purchasing. In the meantime the salesman and his co-​workers were outside jump starting the battery. When another salesman saw me he said, «hey it works!» I had reservations after this first encounter but decided to test drive it anyway.
I had it for a few days to a week and plain and simple the car wouldn’t start after that time. I brought it back to the dealership and they DID put a new battery in but I had to miss work, travel far to get there 40 minutes away. Thankfully, it was simply the battery.
This only one of my brief experiences during the transaction process. I am disappointed by the overall lack of transparency Hinshaws in Auburn displays and the multiple issues that they were not honest about as far as the car I bought goes.
SIDE NOTE: I felt very rushed, when filling out the paperwork for the car like they didn’t want me to take my time in reading it. A buyer should not feel rushed when making such a large purchase.
In my opinion, Hinshaws Honda in Auburn cares more about making money than customer satisfaction and they don’t have much customer loyalty. They will do the bottom of the barrel just to get by. As a paying customer, we deserve better. My hope is that the owner of Hinshaws Honda reads this and starts to implement a higher standard of transparency. I will not go back to a Hinshaws and will let friends and family know about my experience. Word of mouth and online reviews are the must trusted source of public relations for a company and I’m sorry to say, Hinshaws blew it. Customer satisfaction and overall transparency is key in any business and they simply do not possess either. Please, do yourself a favor and go elsewhere. :)

I am very familiar with the car-​buying process for my age, but my significant other is not. We have been to several lots/​dealerships looking for just the right car at just the right price. No dealership was willing to work with us on price for the new car or price for our old car, except Hinshaw Honda. I am from the Midwest and was shocked when other dealerships just immediately turned us down without any sort of counter offer. (We do understand that this is their way of making a living and were not making ridiculous low-​ball offers).
We found what we were looking for and more at Hinshaw Honda. Mike O’Brien was honest every step of the way and we could tell he was on «our side» of the process. Our salesfriend, Mike, knew we were serious about purchasing a newer car and trading in our older-​but-​loved-​and-​cared-​for car. He told us that if an offer was unreasonable he would tell us. We put in an «aggressive» but not unreasonable offer for the car we wanted and he came back from the boss with a counter offer that was exactly in the middle. Between the offer we got for our older car and the offer we accepted for the newer car we spent exactly what we were looking (and hoping) to spend.
This is the best car purchasing experience I have ever had. At one point before we found Hinshaw Honda I actually started looking at cars listed online for the dealership I went to seven years ago that is 2,000 miles away because I had a great experience there and we kept having bad experiences here.
Thank you so much to Mike O’Brien and the team at Hinshaw Honda for helping us move into our future with our new (er) car. I recommend them and plan to purchase from them again in the future.