Auburn Chrysler, Dodge, Jeep, Ram

I scheduled an oil service to be done on my 2014 dart, and also wanted them to look at a few other problems I was having. when I got there I went to the check in stand in the drive through staging area, I was sent in side to speak to someone at the counter, I waited 15 min. for someone to help me, and even then he was heading out to the shop. The other gentleman sitting at the counter started helping people behind me, instead picking up the ball that the other gentleman dropped. When I finally got to talk to somebody, they started sending me to places that had no idea about my oil service that I scheduled for 10:00 this morning.
So finally a gentleman took me back to where I started, (the booth in the drive through staging area) and the lady again sent me back inside to start this FUCKED UP pony and horse show over again.
I got excellent service when it was Tom Matson dodge, WHAT HAPPENED? The same people but FUCKED UP service. I WILL NEVER GO BACK TO THIS DEALERSHIP AGAIN.

Avoid the service department. No one knows anything, no one returns your calls. If your vehicle is there for over two months, you would think they would know who you are when YOU call. Nope.

Never ever use this dealership. They are incompetent and have awful customer service. I picked up my truck from service today after it had been there over two months for extended warranty work. I diagnosed the vehicle for them when I dropped it off. It was in for a simple overheat concern and some oil leaks that I wanted my extended warranty to cover. After weeks of being there I was told my extended warranty was covering some of the items but not others. I called my ucc warranty and found out some of the items weren’t mentioned and they did not have enough diagnosis for them to approve work on the cooling system. My service advisor Mark said they could not duplicate the overheat issue while the inspector was there and now I had heat coming out of the vents. More than a week later I called for an update and was told the dealership changed ownership and they needed new auth numbers from my warranty. More than a week after that the work was still not done but they wanted to add a power steering box and pump they said were bad. I said okay but asked about my overheat concern again. They said they need a special tool to check my blend doors in my dash. Which 1. It would not cause an overheat and 2. It would do you no good if the problem wasn’t happening at this point. None of it made sense to me. I called and spoke with the service manager multiple times and he never called me back either. They finally replaced my steering components which took another two weeks. Then said they looked into the overheat concern again and my heater core was completely clogged. Which also WILL NOT CAUSE AN OVERHEAT. I said fine replace it but I doubt it will fix anything. Two weeks after that I called because I had not heard from them and was told the inspector never showed up. I had to call my extended warranty myself and was told that a clog was not covered. I called my advisor back and told him I would just come pick it up. Before I even left, I received a call that my truck had been broken into over this time and my stereo was gone. When I got there my truck was sitting out front and after I got my keys I noticed that the whole inside had been ransacked, my stereo was missing, my sunglasses are missing, my sub box was damaged, the stuff in my toolbox was thrown in the bed and sitting out in the rain. The worst customer service I have ever seen. After driving my vehicle home (stopping twice to let it cool down) I had some heat out of the vents. So my heater core is not completely blocked. I felt my radiator and it was ice cold all the way across the middle. Exactly what I told them two months ago. So they quoted me $ 900 to replace a part I didn’t need. I know extended warranty work doesn’t pay well so it gets put on the back burner but the lack of communication was disrespectful in my eyes. I will be back to get a check for the replacement of my stolen items and hope to never step foot in this dealership again. I’ve uploaded pictures too

If I could give this a ZERO, I would. Our van is under warranty and in its 3^rd week at the dealership service and still no word when the repairs will be completed. We keep calling and asking and they are horrible at returning calls. No one seems to know the status of our van and apparently they seem to have only 1 transmission guy who has been absent from work the last two times we have inquired about our van in their shop. We are a family of 6 and depend on our family vehicle and this service department is giving us the go around. 3 weeks and no van back yet!!! Not impressed!!! The ONLY reason we came to this service department was because in order to have our transmission be repaired under warranty, we were told to go to a Chrysler dealership.

I really liked the staff and the no pressure environment. Drove all the way from Olympia because they were the easiest to deal with over the phone and gave me a good price for my trade in. Everyone told us that they are under new ownership in the past few weeks. Not sure what it was like before, but these guys are great.