Twin Lakes Pet & Bird Clinic

I will start by saying that vets have a hard job and it’s not always an exact science. However, I will NEVER bring a pet to Twin Lakes again.
I brought my dog of seven years in to the clinic on a Tuesday after he had stopped eating that Saturday (Monday had been a holiday). They examined him, seemed friendly, and gave me some pills saying he most likely had some bacteria in his stomach that was causing digestive upset.
On Friday (three days later), I had to bring the dog back because he STILL wasn’t eating and I couldn’t get him to take the oral pills the vet had recommended. They immediately said that we needed to take him to the Emergency Vet Clinic in Denton as they weren’t equipped to handle him and had no idea what was wrong.
Upon walking in, the Emergency Clinic IMMEDIATELY diagnosed him as having a very severe case of IMHA. They said he was a CLINICAL case of this disease, and while not super common, they usually had a case in every other week or so.
I spend $ 3,000 to try to save my dog, but he was too far gone by that time to be saved. He died on a Monday after spending all weekend at the Emergency Clinic. He never regained his appetite.
Twin Lakes called me to schedule a follow up, where I informed them the dog had died. While I appreciate the card they sent me, I cannot in good faith ever recommend a vet clinic that misses textbook clinical signs of a very serious disease. That is inexcusable, and I feel that had they been better at their job or taken more time to understand how serious I was that his behavior was uncharacteristic that perhaps my dog would still be alive.

We adopted a cat and brought him here because it is close to our home. Dr. DeRusha has been awesome. Our cat was diagnosed with IBS, which is probably why his previous owners gave him the boot. They likely did not want to take him to the vet and deal with his condition.
At any rate, Dr. DeRusha has done great with Vents (our cat) and checks up on him from time to time when he doesn’t hear from us. I really prefer vets that have farm experience. Growing up on a farm myself I witnessed how farm vets have to be creative and think outside the box. That’s how Dr. DeRusha is.
Good place!

We took our shih tzu in yesterday and the service we received was terrible. Our dog was very sick. They did blood work yet didn’t even give us a diagnosis. he hadn’t eaten or had any fluid in 3 days. We ask them to keep him overnight and give him fluids. We were told they couldn’t keep him because no one would be there. The so called vet was very unconcerned and ready to leave for the day. She just said if he wasn’t any better today to take him to the ER. This clinic deserves no stars at all. We have now taken him to the ER. They immediately put him on an iv and are doing X-​rays. This should have all been done before. He has a possible blockage. If your pet is very ill do not take them to this vet.

Love this place. We just recently moved to the LIttle Elm area and this place is right down the street. Needed to get the dogs caught up on their shots and though we’d give this place a shot.
They have done a great job with the few times we have taken our 2 bundles of joy. The employees are very friendly and make you feel very welcome. They definitely have a passion for animals and you can feel safe when they are fixing up your animals.
We will be coming here from now on to take care of our pet needs.

I started going years ago because of a cocktail of my Mom’s, then began bringing my dogs and cats. I have one high maintenance German Shepard that is allergic to almost everything and all other vets wanted to do was give steroid shots and even a high powered immune suppressant named Atopica instead of treating the allergies. Its very frustrating and costly, but the docs there work very hard to find alternatives to keep him happy. I won’t go anywhere else!

I love this vet clinic. We found an abandoned duckling. It was in distress. Starving and dehydrated. Its could barely chirp. I thought I would be turned away with a rescue to find on my own. The Doc took it in same day. They will feed and care for it until it is ready for release. I almost cried. True compassion lives at this clinic, the staff was very friendly. I was very pleasantly surprised. This is great I plan to pass along to all my friends. I can also bring in my cockatiel for its wing trim.

We’ve had several people in our neighborhood rave about this veterinary clinic and decided to try it out. The staff is friendly and appointments are easy to set up. Unlike most vets we’ve been to, you don’t sit in a room waiting a long time to be seen. The prices are also a bit lower than some we’ve been to in the area.
Also, when we found a stray a few months ago the staff was very friendly when we brought it in to be scanned for a microchip. They even took down our information just in case someone case looking for a lost pet.
Overall, the staff seems very compassionate and attentive to your pets needs. Will continue bringing our furry children to them.

I have never brought my dog here so I can’t comment on that part of their services. However, a couple of days ago I brought in a small dog that was lost in my neighborhood. I found them to be abrupt, and lacking empathy of any kind. I was shocked and left to find this poor girl her home. I understand many people probably bring in lost animals to check for a chip.

Dr. DeRusha and his staff are great. Maxx loves going there.

Always very nice and very attentive to our pet. The employees are very friendly and outgoing and the Vet is fantastic. Our pet is no fan of any doctor but she doesn’t seem to mind going here.

We absolutely adore Dr. DeRusha at Twin Lakes. He does a wonderful job with our 4-​legged family members and the prices are beyond reasonable. I will not take my little Jorge Posada to any other vet so long as we live in the North Dallas area.

I have to admit, at first I was a little apprehensive about going to the «Small Town» veterinary clinic, because I’m was used to going to the «High-​Dollar» Vet in Frisco/​Mckinney area. «Boy was I wrong.» I have taken my Boxer to the same Vet. with the same allergy problems for years and they just kept giving me steroid pills at a ridiculous amount of $$$ and it wouldn’t help a bit. Finally my wife and I decided to take her locally and its the best decision we could have made. Immediately they had her tested for certain allergies and gave her some injections which quite honestly was a Steroid injection but was an approach we hadn’t taken in the past. In the following days it was like we had a new dog. We have since gotten the test results back and now actually have a game-​plan on how to avoid specific allergens. The best part is I don’t have to take a loan out on my 401K to pay for the Medication! My only regret is I wish I had gone to them sooner!

My family has used Twin Lakes for the last 7 years. They have taken the best care of our fur kids and will continue as long as we live in the area. Dr. D, staff, and family are very kind and have a lot of compassion and respect for all of their clients.
380Living loves Twin Lakes!