Verizon Wireless

Brittoni was super nice upon me entering the store and talked to me while I waited to be helped. Angel was the associate who helped me With my purchase/​upgrade. Angel was amazing and very patient with me… even offered me a beverage several times. I’ve been in several other Verizon stores in the metro Atlanta area and this is by far the best. I was hesitant of doing an in store purchase because of my other horrible experiences at other locations. Kudos to this team at this store on Howell Mill. Everyone was smiling and friendly. I passed maybe 5 stores (25+ miles) to get to this location who also had the highest Unilocal rating in the Atlanta area also. I’ll only come to this location and work with Angel, Brittoni and their team! !!!

Best location in the city. Staff is friendly and has time to work through any issues you are experiencing.

I was a little skeptical about coming to this verizon location. I was immediately put at ease by the greeting. As soon as my family and I touched the door it was immediately held open. The associate greeting us at the door explained the wait time and offered us light refreshments.
As soon as we were able to speak with a sales associate I was immediately pleased. Sam was so sweet, knowledgable, and patient. She allowed me to communicate all of our needs then she meticulously looked for the right plan for us. When she was helping my elderly grandfather she was soft, patient and effective. She made sure to explain all and every phone’s details and operating system in a way he would understand. She did not pressure or swindle him into choosing his phone. She was very patient in explaining how data plans work and everything.
Sam and the whole staff at the Verizon Wireless on Howell Mill were extremely pleasing. This is more than likely the store I will handle all of my family’s wireless needs for our time with Verizon!

I dreaded coming here after experiencing bad service at the Ponce location and too many folks waiting in line at the Buckhead location. To my surprise, the Howell Mill experience was great.
It was mid day Monday and there were only a handful of people waiting. There were at least 4 people on staff assisting customers. I did not have an appt but that was no problem. A friendly staffer greeted me and said there is only one person ahead of me and the wait would be minimal. Less than 10 minutes later, I was called to the counter. I got a friendly, professional sales woman who helped my trade in my old iPhone for credit. It was quick!
Amazed that I was able to get in and out of the Verizon store in less than 20 minutes.

What a great experience both times going in. Professional staff who were helpful and didn;t sell us but rather asked what we were needing or wanting and directing us to what would be a fit. I highly recommend plus they teach classes of rthe uniformed techies like me!

If you’re anything like me, you walk in to a Verizon store prepared for the worst. I always assume people are going to upsell me on a bunch of features I don’t need, make me wait forever, or be totally unable/​unwilling to help. Luckily, none of that was the case here.
I came in to purchase an iPhone for my mom. Sounds easy, but not so much, considering we had to keep her phone activated until she received the phone as a gift. Oh, and I wasn’t even really buying it: my dad was. Luckily, the dude here (wish I had caught his name) was super helpful in helping us pull it off, walking me through how to activate the phone online once she had opened it. I also liked that they had all of their cases unwrapped so you could get a real sense of their size, weight, feel, etc.
This is a nice store in a good (if not heavily trafficked) area. If you’ve got to buy a new phone or deal with other Verizon issues, I’d definitely recommend stopping in to this location: they’re about a bajillion times nicer and more helpful than the folks on the phone.

I went in to play with the iPhone 4. As usual these guys are really nice and didn’t mind me lingering for a while. It was great, but I don’t think I’m willing to give up my GT discount for it. They were also really patient about me asking 100K questions about the features of each smartphone. I want a smartphone, but they have nothing that is catching my eye as of right now. However, I do know when I decided to make that purchase they will be the guys I talk to first. They are much nicer than the people over at the Ponce location.
#Yelp365 ⁴¹⁄₃₆₅

Wow. Verizon really sucks. I upgraded my account mid billing cycle only to find out 2 weeks later that my minutes would be pro-​rated. This means that even though I was upgrading to a more expensive package, the company would bill me for every minute I was «over» for my new adjusted billing cycle. Instead of getting my 450 minutes per month, I would only get 225 for a two-​week billing cycle and then get charged for anything over that.
The «user friendly» web site didn’t do much to explain this when I made this decision online, and the less than helpful customer service rep pretty much shrugged her shoulders that I would have to deal with this charge.
Wow, verizon. This is how you want to do business?
I hope all of your customers are aware of your shady business practices.

I stopped by Verizon today because my phone was literally coming apart. I walked in and was welcomed by «Jason». Jason looked at my phone and was like did a truck run your phone over… lol!!! Thats how bad I needed another phone. He ended up assisting me with buying a new phone… the Dare to be exact. He had the best customer service ever. I’ll be going back next week to purchase the bundle pack for my phone from him. If you need to buy something for your phone ask for Jason… he will hook you up!